AI & Automation Specialist at TouchCare

<p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About TouchCare</strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.</span></p> <p><span style="font-size: 12pt;"></span></p> <h1><span style="font-size: 12pt;">AI &amp; Automation Specialist</span></h1> <p><span style="font-size: 12pt;">TouchCare is a healthcare concierge service that simplifies health insurance and healthcare navigation. Each member gets a personal assistant who resolves billing issues, coordinates with providers, and saves people time and money.</span></p> <h2><span style="font-size: 12pt;">The Opportunity</span></h2> <p><span style="font-size: 12pt;">We're looking for a hands-on <strong>AI &amp; Automation Specialist</strong> to help kickstart TouchCare's AI journey. This is a builder role — you'll work directly with our teams (Member Services, Operations, Client Success, Sales, Marketing, Finance) to find repetitive, manual work and turn it into practical AI-powered solutions using tools like ChatGPT/Claude, workflow automation platforms, and simple integrations.</span></p> <p><span style="font-size: 12pt;">You don't need to be a software engineer, but you should be comfortable experimenting with AI tools, prompting, and no-code/low-code automation platforms.</span></p> <h2><span style="font-size: 12pt;">What You'll Do</span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Find opportunities:</strong> Shadow teams, map current workflows, and spot where AI or automation can save time.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Build quick wins:</strong> Stand up automations, AI-assisted workflows, and prompt-based tools that solve real problems fast.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Support advocates:</strong> Help improve case summarization, intake, documentation, and information retrieval for member-facing teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Document &amp; train:</strong> Write simple guides/playbooks so teams can adopt and use new tools confidently.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Track results:</strong> Measure time saved, adoption, and impact — and report back on what's working.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Keep it responsible:</strong> Follow data privacy and PHI guidelines when working with any healthcare-related workflow.</span></li> </ul> <h2><span style="font-size: 12pt;">Who You Are</span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Curious, resourceful, and excited about AI and automation — you like figuring things out.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfortable talking to both technical and non-technical people.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A self-starter who can go from idea to working prototype without much hand-holding.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Organized enough to juggle a few small projects at once.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Interested in healthcare, insurance, or other regulated industries (nice to have, not required).</span></li> </ul> <h2><span style="font-size: 12pt;">What You Bring</span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">0–2 years of experience in operations, business analysis, IT, automation, or a related field (internships count).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with generative AI tools (ChatGPT, Claude, etc.) and/or no-code automation platforms.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Basic understanding of APIs/integrations is a plus, not required.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication skills and a bias toward action.</span></li> </ul> <h2><span style="font-size: 12pt;">Why Join Us</span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ground-floor opportunity to shape how AI gets used across a growing company.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Direct mentorship and visibility with leadership.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Fast-paced, hands-on role where your work has immediate, visible impact.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Location:</strong> Stamford, CT — onsite 5 days/week <strong>Reports to:</strong> Leadership / Operations <strong>Salary Range:</strong> $65,000–$85,000 (based on experience) </span></p> <p><span style="font-size: 12pt;"><em>TouchCare is an Equal Opportunity Employer.</em></span></p> <p></p> <p>&nbsp;</p>