IT Operations Specialist at Nerdy

<p><strong>Overview:</strong><strong><br></strong>Nerdy is looking for an IT Operations Specialist to join our team, <strong>based in St. Louis, Missouri</strong>! The IT Operations Specialist will work out of our corporate office in St. Louis, Missouri<strong>,</strong> and will own and enhance core IT &amp; Security operational domains, including user and device lifecycle management, SaaS administration, and end-user support. This role blends hands-on technical execution with process ownership, cross-functional collaboration, and automation-driven improvements to ensure scalable, secure, and efficient operations.</p> <p><strong>About Nerdy:</strong></p> <p>At Nerdy (NYSE: NRDY) -&nbsp; the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.</p> <p>Fortune favors the bold. Join us.</p> <p class="preFlex flexIn"><strong>How we compete:</strong></p> <ul data-rte-list="default"> <li> <p class="preFlex flexIn"><strong>AI-Native at every level<br></strong>From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.</p> </li> <li> <p class="preFlex flexIn"><strong>Entrepreneurial velocity<br></strong>Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.</p> </li> <li> <p class="preFlex flexIn"><strong>Free-market rigor<br></strong> Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.</p> </li> <li> <p class="preFlex flexIn"><strong>Full-stack ownership<br></strong> You design, build, and run what you ship; accountability is a feature, not a bug.</p> </li> <li> <p class="preFlex flexIn"><strong>Reward for contribution<br></strong>Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both <strong><em>what</em></strong> you achieve and <strong><em>how</em></strong><em> </em>you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.</p> </li> <li> <p class="preFlex flexIn"><strong>Relentless exploration<br></strong>Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.</p> </li> <li> <p class="preFlex flexIn"><strong>Is Apolitical<br></strong>You stay focused on mission-aligned outcomes, not distractions or unrelated causes.</p> </li> </ul> <p>If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at<a href="https://www.nerdy.com/"> </a><a href="http://nerdy.com/">nerdy.com</a>.<strong><br></strong><strong><br></strong><strong>Nerdy’s shareholder letters below explain our latest products and strategy:</strong></p> <ul> <li> <div><a href="https://s206.q4cdn.com/118732467/files/doc_financials/2025/q4/Nerdy-4Q2025-Shareholder-Letter.pdf" target="_blank">Q4-2025 Shareholder Letter</a></div> </li> <li> <div><a href="https://s206.q4cdn.com/118732467/files/doc_financials/2025/q3/Nerdy-3Q2025-Shareholder-Letter-1.pdf" target="_blank">Q3-2025 Shareholder Letter</a></div> </li> <li> <div><a href="https://s206.q4cdn.com/118732467/files/doc_financials/2025/q2/Nerdy-2Q2025-Shareholder-Letter.pdf" target="_blank">Q2-2025 Shareholder Letter</a></div> </li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>4+ years in IT operations or systems administration</li> <li>Experience administering SaaS and device management tools (e.g., Google Workspace, Okta, Mosyle)</li> <li>Strong macOS knowledge and Bash/Python scripting skills</li> <li>Familiar with endpoint compliance and security best practices</li> <li>Data-driven with experience tracking SLAs and operational metrics</li> <li>Strong communicator and mentor for junior team members</li> <li>Experience using AI-native productivity and automation tools</li> </ul> <p><strong>Responsibilities:</strong></p> <ul> <li>Own user/device lifecycle, SaaS admin, and support operations</li> <li>Lead onboarding, offboarding, and role-change processes with HR and partners</li> <li>Improve cross-functional workflows and document handoffs</li> <li>Mentor junior staff and handle high-impact escalations</li> <li>Track SLAs, backlog, CSAT; run root-cause analyses</li> <li>Prototype and implement automation-first improvements</li> <li>Administer core SaaS tools with security and audit focus</li> <li>Translate engineering rollouts into operational runbooks</li> <li>Maintain macOS endpoint compliance, MDM, and patching</li> <li>Contribute to incident response as needed</li> </ul> <p><strong>Unleash Your Potential at Nerdy:</strong></p> <p>At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:</p> <ul> <li><strong>Competitive Compensation &amp; Advancement:</strong> Market-leading compensation paired with clear promotion pathways.</li> <li><strong>Retirement Made Simple:</strong> 401(k) plan with company match and immediate vesting.&nbsp;</li> <li><strong>Flexible Time Off:</strong> Recharge on your terms, ensuring maximum productivity.</li> <li><strong>Continuous Learning:</strong> Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.</li> <li><strong>Supercharge with AI:</strong> Leverage cutting-edge AI tools to accelerate your workflow.</li> <li><strong>You’re Covered: </strong>Medical, dental, vision, life, STD &amp; LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.</li> </ul> <p><strong>The Bottom Line:</strong></p> <p>If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.</p>