Customer Success Manager, Government at Sayari

<div class="content-intro"><h2><strong>About Sayari:&nbsp;</strong></h2> <div> <p>Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue &amp; Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv.</p> </div></div><h2 class="wnfdnti _1ibi0s33y _1ibi0s34u" data-pm-slice="1 1 []">Role overview</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The Customer Success Manager for the Government Business Unit (GBU) is responsible for the health, retention, and strategic growth of Sayari’s UK Government partnerships. You will act as the primary adviser for a portfolio of accounts, including a high-impact, multi-million-pound programme focused on global trade integrity and border security.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">You will help move our Customer Success model from reactive support to a proactive, technical partnership. You will ensure that UK Government users can apply Sayari’s latest technology to identify forced labour, illicit transhipment, and other global trade risks at scale.</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Responsibilities</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Own renewals:</strong> Lead the end-to-end renewal process for a multi-million-pound strategic government programme and 12 additional GBU accounts. Protect continuity, adoption, and customer value.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Build proactive account strategies:</strong> Move accounts from reactive usage to structured strategic roadmaps. Identify priority workflows where Sayari can support trade, border, and economic security objectives.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Provide technical advice:</strong> Develop deep expertise in the Sayari Platform and the internal Customer Success technology stack, including Gainsight and Mixpanel. Use data to provide practical guidance to power users and account stakeholders.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Work across teams:</strong> Partner with Sales, GBU Solutions, and Product to represent customer needs and influence the 2026 GBU product roadmap.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Support customer missions:</strong> Help customers identify forced labour risks, investigate illicit transhipment, and support the flow of lawful goods through greater trade transparency.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Demonstrate value:</strong> Translate platform usage, assessed intelligence, and provenance into clear outcomes for customer stakeholders and programme sponsors.</p> </li> </ul> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Skills and experience</h2> <h3 class="wnfdnti _1ibi0s33y _1ibi0s34u">Required</h3> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">3+ years of experience in Customer Success or Account Management supporting UK Government departments, agencies, or large public-sector programmes.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Candidates without direct Customer Success or Account Management experience may be considered where they come directly from UK Government, policing, a crime agency, law enforcement, or a related investigative role focused on economic crime, financial crime, trade enforcement, or similar fields.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong knowledge of trade enforcement, supply chain risk, border security, economic security, or related government missions.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience managing and renewing large-value government contracts or strategic public-sector accounts.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong technical aptitude, with the ability to learn complex data platforms and train others to use them effectively.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Current UK Government security clearance, or eligibility to obtain the level required for the role and customer programme.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The right to work in the UK. Some customer programmes may also have additional nationality or clearance requirements.</p> </li> </ul> <h3 class="wnfdnti _1ibi0s33y _1ibi0s34u">Desirable</h3> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience with Customer Success tools such as Gainsight and Mixpanel.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience in supply chain mapping, supply chain illumination, or illicit trade analysis.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Experience working with SaaS providers serving government customers, or with GovTech, GovCon, or intelligence organisations.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Familiarity with UK Government procurement, account governance, or public-sector assurance processes.</p> </li> </ul> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Benefits</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Private medical, dental, and optical cover for employees and eligible dependants, subject to plan terms.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Generous annual leave, in addition to UK bank holidays, plus a winter office closure from 24 December to 31 December.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Competitive compensation, with commissions for revenue roles and bonuses for non-revenue positions.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Workplace pension and group life assurance, subject to plan terms.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Parental leave and other benefits in line with company policy.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">A strong commitment to diversity, equity, and inclusion.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">A collaborative culture and colleagues who are thoughtful, capable, and driven by the work.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Opportunities for continued learning and career development.</p> </li> </ul> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Equal opportunities</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><em>Sayari is an equal opportunities employer. We are committed to building an inclusive workplace and a fair recruitment process. We welcome applications from people of all backgrounds and do not discriminate on the basis of any protected characteristic under applicable UK law.</em></p>