Operations Support Analyst at AvePoint

<p><strong>As an Operations Support Analyst, you will:</strong></p> <ul> <li>Provide technical support to end users on various technical issues and problems relating to hardware and software.</li> <li>Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements.</li> <li>Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users.&nbsp;</li> <li>Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.</li> <li>Able to identify interdependencies when analysing problems and developing creative solutions with supervision.</li> <li>Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action.&nbsp;</li> </ul> <p><strong>EXPERIENCE AND SKILLS NEEDED</strong></p> <ul> <li>Diploma from a recognized polytechnic (preferable IT related)</li> <li>Prior experience in technical support and usage of ticketing systems</li> <li>Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders</li> <li>Basic salesforce administration experience</li> <li>A team player</li> <li>Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment</li> <li>Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</span></span></p></div>