Client Service Project Manager at Guidepoint
Phoenix, Arizona, United StatesFull-timeClient Service - ConsultingPosted 30 days ago
Apply with PipelineAbout the Role
<p> </p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>Overview:</strong> </span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><span class="TextRun SCXW187281009 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW187281009 BCX0" data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"Arial",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri,Arial",268442635,"22",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">The Client Service team connects </span><span class="NormalTextRun SpellingErrorV2Themed SCXW187281009 BCX0" data-ccp-charstyle="normaltextrun">Guidepoint’s</span><span class="NormalTextRun SCXW187281009 BCX0" data-ccp-charstyle="normaltextrun"> clients with subject-matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.</span></span><span class="EOP SCXW187281009 BCX0" data-ccp-props="{"201341983":1,"335559685":720,"335559738":195,"335559739":195,"335559740":300}"> </span></span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><span data-contrast="auto">Play a vital role in Guidepoint’s success.</span> </span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><span data-contrast="auto">As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>This is a hybrid position out of our Phoenix office.</strong></span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>What You’ll Do:</strong> </span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Coordinate and work with a team of Associates to Execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Work closely with the Business Development teams to optimize your clients’ use of Guidepoint’s services</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;"><span data-contrast="auto">Work with other Project Managers on the team to provide industry guidance for projects</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
</ul>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>What You Have:</strong> </span></p>
<ul>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Bachelor's Degree</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">1 - 3 years of client-facing or account management experience </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Previous experience managing a team</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;" data-contrast="auto">Work authorization required</span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Outgoing personality with the ability to speak with people at all professional levels</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Excellent priority management and ability to work within tight deadlines</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Excellent written and verbal communication skills</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Effective time management and organizational skills</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Demonstrated ability to work both individually and as part of a team</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;"><span data-contrast="auto">Ability to work in a fast-paced entrepreneurial environment</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></span></li>
<li><span style="font-size: 12pt;">AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication</span></li>
<li><span style="font-size: 12pt;">Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment</span></li>
<li><span style="font-size: 12pt;">Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service</span></li>
<li><span style="font-size: 12pt;"><em><span data-contrast="auto">PMP certification is neither required nor desired</span></em></span><span style="font-size: 12pt;"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"></span></span></li>
</ul>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>What We Offer:</strong> </span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">The annual base salary for this position is <strong>$62,000</strong>. Additionally, this position is eligible for an annual discretionary bonus based on performance.</span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>You will also be eligible for the following benefits:</strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">15 PTO days, 10 legal holidays, and sick days</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Comprehensive medical, dental, and vision plans</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Will match up to 10% of employee contribution for 401(k), life insurance, paid time-off, and parental leave plans</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Commuter benefits and a corporate gym rate</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Development opportunities through the LinkedIn Learning platform</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Free snacks and beverages in the office</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Friday happy hour and “Summer Fridays”</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Year-round corporate athletic league</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Casual work environment, team building, and other social events</span></li>
</ul>
<p style="line-height: 1.4;"><span style="font-size: 12pt;"><strong>About Guidepoint:</strong> </span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. </span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. </span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. </span></p>
<p style="line-height: 1.4;"> </p>
<h4>AI Disclosure</h4>
<p><em>For select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.</em></p>
<p><strong><em>The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment</em></strong><em>. To request a reasonable accommodation due to disability, please contact <a href="mailto:[email protected]">[email protected]</a></em></p>
<p style="line-height: 1.4;"> </p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">#LI-MW1</span></p>
<p style="line-height: 1.4;"><span style="font-size: 12pt;">#LI-HYBRID</span></p>
<p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.</p></div><div class="title">Compensation</div><div class="pay-range"><span>$62,000</span><span class="divider">—</span><span>$62,000 USD</span></div></div></div>
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