Customer Service Representative - Veterinary at EVG Specialty Network

<p>&nbsp;</p> <p><strong><span style="font-size: 12pt;">Join Our Team at Coral Springs Animal Hospital!</span>&nbsp;</strong></p> <p>Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Coral Springs Animal Hospital is seeking a Customer Service Representative to join our team and help us elevate the standard of care for our beloved animal patients.&nbsp;</p> <p><span style="font-size: 12pt;"><strong>Who We Are </strong></span></p> <p><strong>Coral Springs Animal Hospital is a state‑of‑the‑art, AAHA‑certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. </strong>Our compassionate team collaborates across multiple disciplines—from oncology and surgery to radiology, ultrasound, and rehabilitation—delivering advanced diagnostics and treatments using cutting‑edge equipment. We’re dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.</p> <p><span style="font-size: 12pt;"><strong>What You Can Expect to Do</strong></span></p> <p>As a <strong>Customer Service Representative</strong>, you are the first point of contact with clients, providing calm, compassionate, and professional support during emotionally challenging moments. You play a key role in keeping the hospital running smoothly by managing phones, scheduling, check-ins and check-outs, and ensuring clear communication between clients and the veterinary team. Your attention to detail, teamwork, and flexibility help create a seamless experience for both clients and patients in a fast-paced, multi-specialty environment.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Answer phones, schedule appointments, and manage patient check-in/check-out efficiently</li> <li>Provide clear communication between clients and veterinary staff</li> <li>Accurately enter and update patient records and billing information</li> <li>Work collaboratively with veterinary technicians, doctors, and other CSRs</li> <li>Remain flexible with shift changes, including <strong>evenings, weekends,</strong> and <strong>holidays</strong></li> <li>Take initiative to assist teammates and support hospital operations as needed</li> </ul> <p><strong>Requirements/Qualifications</strong></p> <ul> <li>Previous experience in a veterinary hospital (emergency/specialty experience preferred)</li> <li>Ability to multitask and remain composed in a high-stress environment</li> <li>Strong interpersonal and communication skills</li> <li>Compassionate, dependable, and proactive team player</li> <li>Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)</li> </ul> <p><span style="font-size: 12pt;"><strong>Why Join Us?</strong>&nbsp;</span></p> <ul> <li><strong>Work-Life Rewards – </strong>Competitive wages, generous PTO, full medical/dental/vision coverage, employer-funded HSA, paid family leave, 401(k) with match, pet care discounts.</li> <li><strong>Mentorship and Growth:</strong> Benefit from personalized mentorship programs and career advancement opportunities. We support your professional development, providing an environment for growth, regardless of your career goals.&nbsp;</li> <li><strong>Ideal Location: </strong>Located in South Florida, Coral Springs offers sunny weather year-round and a wide variety of outdoor activities, beautiful beaches, nature, shopping, dining, and a vibrant arts and culture scene. It’s one of the most sought-after suburban areas, balancing quiet, charming neighborhoods with exciting destinations, events, and activities.&nbsp;&nbsp;</li> <li><strong>Be Part of EVG Specialty Network: </strong>Joining Coral Springs Animal Hospital means being part of the esteemed EVG Specialty Network (<a href="http://evgspecialty.com/">com</a>). Benefit from the collective expertise and resources of a network dedicated to advancing veterinary care. Enjoy access to continuing education, collaboration opportunities, and the support of a community committed to excellence in veterinary medicine.&nbsp;</li> </ul> <p><span style="font-size: 12pt;"><strong>Ready to Apply?</strong></span></p> <p>Join us in supporting exceptional veterinary care through efficient and strategic hospital operations. If you’re passionate about logistics, organization, and playing a vital behind-the-scenes role in a fast-paced medical environment, we’d love to hear from you!&nbsp;</p> <p>Submit your application and cover letter today to join our mission of delivering compassionate, cutting-edge veterinary care.</p> <p><strong>Meet Our Hospital</strong><br>Website: https://www.coralspringsanimalhosp.com/</p> <p><em>Coral Springs Animal Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</em></p> <p>&nbsp;</p>