[쿠팡로지스틱스서비스] 로켓설치 A/S 운영 담당자 (Rocket A/S Operation) at Coupang

<p><strong><span data-ccp-parastyle="No Spacing">회사 소개</span></strong></p> <p><span data-ccp-parastyle="No Spacing">CLS (Coupang Logistics Services)는 택배사업, 화물운송, 화물주선, 물류창고, 화물분류 등 종합 물류 서비스를 제공하는 쿠팡의 물류전문 계열사입니다. CLS는 국토교통부로 지정 받은 택배운송사업자로서 전국단위의 배송캠프에서 업계 최초로 도입한 분류작업전담인력과 직영 전문 배송직 쿠팡친구, 그리고 전국 단위 택배 영업점을 통해 고객에게 최적의 배송서비스를 제공하면서 쿠팡의 로켓배송을 완결하는 역할을 담당하고 있습니다. 로켓배송을 통해 미래 물류의 혁신을 이끌어 온 종합물류서비스 기업으로서 CLS는 로켓배송의 노하우, 인프라, 네트워크 등을 연계하여 물류 혁신을 통한 더 나은 고객감동을 만들어 나갈 것입니다.</span></p> <p>&nbsp;</p> <p><strong>직무 소개</strong></p> <p>로켓설치는 대형 가전 등 별도의 조립과 설치가 필요한 상품을 전문 기사가 직접 배송 후 설치까지 도와주는 서비스입니다. 전국 대부분의 지역에서 가전, 가구, 운동기구 등 상품을 익일 배송 및 설치를 제공함으로써 고객 경험을 향상시키고 있습니다. 로켓설치 협력사 운영관리 담당자 포지션은 설치 서비스를 제공하는 협력업체를 관리하고 운영에 대한 전반적인 지원을 하는 업무입니다.&nbsp;</p> <p>&nbsp;</p> <p><strong>업무 내용</strong></p> <ul> <li>AS Operation 전략 수립 및 시행</li> <li>A/S 표준 운영 매뉴얼(SOP) 수립 및 실행</li> <li>전국 네트워크(A/S센터) 관리 및 성과 지표 관리 (처리율, 고객만족도, 평균수리기간 등)</li> <li>A/S 품질 및 고객만족도 향상</li> </ul> <p>&nbsp;</p> <p><strong>자격 요건</strong></p> <ul> <li>품질 향상 /운영 효율화/프로세스 개선 대한 경험 보유하신 분</li> <li>성과 지표 기반 운영 및 관리 경험이 있으신 분</li> <li>강한 실행력과 조직관리 역량 보유하신 분</li> </ul> <p>&nbsp;</p> <p><strong>우대 사항</strong></p> <ul> <li>A/S관련 업무 경험 및 이해도 보유</li> <li>가전 제조/유통Biz관련 경험 보유</li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="auto">전형</span></strong><strong> </strong><strong><span data-contrast="auto">절차</span></strong><strong> </strong><strong><span data-contrast="auto">및</span></strong><strong> </strong><strong><span data-contrast="auto">안내</span></strong><strong> </strong><strong><span data-contrast="auto">사항</span></strong></p> <p><strong><span data-contrast="auto">전형절차</span></strong><strong><span data-contrast="auto">&nbsp;</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p> <ul> <li><span data-contrast="none">서류전형</span><span data-contrast="none"> - </span><span data-contrast="none">전화면접</span><span data-contrast="none"> - </span><span data-contrast="none">대면</span><span data-contrast="none">(</span><span data-contrast="none">화상</span><span data-contrast="none">)</span><span data-contrast="none">면접</span><span data-contrast="none"> – </span><span data-contrast="none">최종</span> <span data-contrast="none">합격</span><span data-contrast="none">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">전형절차는</span> <span data-contrast="none">직무별로</span> <span data-contrast="none">다르게</span> <span data-contrast="none">운영될</span> <span data-contrast="none">수</span> <span data-contrast="none">있으며</span><span data-contrast="none">, </span><span data-contrast="none">일정</span> <span data-contrast="none">및</span> <span data-contrast="none">상황에</span> <span data-contrast="none">따라</span> <span data-contrast="none">변동</span> <span data-contrast="none">될</span> <span data-contrast="none">수</span> <span data-contrast="none">있습니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">전형</span> <span data-contrast="none">일정</span> <span data-contrast="none">및</span> <span data-contrast="none">결과는</span> <span data-contrast="none">지원서에</span> <span data-contrast="none">등록하신</span> <span data-contrast="none">이메일로</span> <span data-contrast="none">개별</span> <span data-contrast="none">안내</span> <span data-contrast="none">드립니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p>&nbsp;</p> <p><strong><span data-contrast="auto">참고사항</span></strong><strong><span data-contrast="auto">&nbsp;</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p> <ul> <li><span data-contrast="none">본</span> <span data-contrast="none">공고는</span> <span data-contrast="none">모집</span> <span data-contrast="none">완료</span> <span data-contrast="none">시</span> <span data-contrast="none">조기</span> <span data-contrast="none">마감될</span> <span data-contrast="none">수</span> <span data-contrast="none">있습니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">지원서</span> <span data-contrast="none">내용</span> <span data-contrast="none">중</span> <span data-contrast="none">허위사실이</span> <span data-contrast="none">있는</span> <span data-contrast="none">경우에는</span> <span data-contrast="none">합격이</span> <span data-contrast="none">취소될</span> <span data-contrast="none">수</span> <span data-contrast="none">있습니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">취업</span> <span data-contrast="none">보호</span> <span data-contrast="none">대상자</span><span data-contrast="none">(</span><span data-contrast="none">보훈대상자</span><span data-contrast="none">, </span><span data-contrast="none">장애인</span> <span data-contrast="none">등</span><span data-contrast="none">)</span><span data-contrast="none">는</span> <span data-contrast="none">관련</span> <span data-contrast="none">법률에</span> <span data-contrast="none">따라</span> <span data-contrast="none">채용우대를</span> <span data-contrast="none">받을</span> <span data-contrast="none">수</span> <span data-contrast="none">있습니다</span><span data-contrast="none">.</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">직급과</span> <span data-contrast="none">담당</span> <span data-contrast="none">업무</span> <span data-contrast="none">범위는</span> <span data-contrast="none">후보자의</span> <span data-contrast="none">전반적인</span> <span data-contrast="none">경력과</span> <span data-contrast="none">경험</span> <span data-contrast="none">등</span> <span data-contrast="none">제반사정을</span> <span data-contrast="none">고려하여</span> <span data-contrast="none">변경될</span> <span data-contrast="none">수</span> <span data-contrast="none">있습니다</span><span data-contrast="none">. </span><span data-contrast="none">이러한</span> <span data-contrast="none">변경이</span> <span data-contrast="none">필요할</span> <span data-contrast="none">경우</span><span data-contrast="none">, </span><span data-contrast="none">최종</span> <span data-contrast="none">합격</span> <span data-contrast="none">통지</span> <span data-contrast="none">전</span> <span data-contrast="none">적절한</span> <span data-contrast="none">시기에</span> <span data-contrast="none">후보자와</span> <span data-contrast="none">커뮤니케이션</span> <span data-contrast="none">될</span> <span data-contrast="none">예정입니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">채용</span> <span data-contrast="none">및</span> <span data-contrast="none">업무</span> <span data-contrast="none">수행과</span> <span data-contrast="none">관련하여</span> <span data-contrast="none">요구되는</span> <span data-contrast="none">법령상</span> <span data-contrast="none">자격이</span> <span data-contrast="none">갖추어지지</span> <span data-contrast="none">않은</span> <span data-contrast="none">경우</span> <span data-contrast="none">채용이</span> <span data-contrast="none">제한될</span> <span data-contrast="none">수</span> <span data-contrast="none">있습니다</span><span data-contrast="none"> .</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">고용형태는 정규직으로 수습기간</span><span data-contrast="none"> 12</span><span data-contrast="none">주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.&nbsp;</span><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><span data-ccp-props="{&quot;335559685&quot;:880}">&nbsp;</span></p> <p><strong><span data-contrast="auto">개인정보</span></strong><strong> </strong><strong><span data-contrast="auto">처리방침</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="25" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:880,&quot;335559991&quot;:440,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">쿠팡</span> <span data-contrast="none">그룹은</span> <span data-contrast="none">입사지원자</span> <span data-contrast="none">개인정보</span> <span data-contrast="none">처리방침</span><span data-contrast="none">(</span><span data-contrast="none">아래</span> <span data-contrast="none">링크</span><span data-contrast="none">)</span><span data-contrast="none">에</span> <span data-contrast="none">따라</span> <span data-contrast="none">귀하의</span> <span data-contrast="none">개인정보를</span> <span data-contrast="none">수집하여</span> <span data-contrast="none">처리합니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> </ul> <p><a href="https://www.coupang.jobs/kr/privacy-policy/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">https://www.coupang.jobs/kr/privacy-policy/</span></span></a><span data-contrast="none">&nbsp;</span><span data-ccp-props="{&quot;335559685&quot;:880}">&nbsp;</span></p> <p><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">서류반환정책</span></strong><strong><span data-contrast="auto">&nbsp;</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559740&quot;:276}">&nbsp;</span></p> <ol> <li><span data-contrast="none">본</span> <span data-contrast="none">고지는</span><span data-contrast="none"> 『</span><span data-contrast="none">채용절차의공정화에관한법률』</span> <span data-contrast="none">제</span><span data-contrast="none">11</span><span data-contrast="none">조제</span><span data-contrast="none">6</span><span data-contrast="none">항에</span> <span data-contrast="none">따른</span> <span data-contrast="none">것</span> <span data-contrast="none">입니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">당사</span> <span data-contrast="none">채용에</span> <span data-contrast="none">응시한</span> <span data-contrast="none">구직자</span> <span data-contrast="none">중</span> <span data-contrast="none">최종</span> <span data-contrast="none">합격이</span> <span data-contrast="none">되지</span> <span data-contrast="none">못한</span> <span data-contrast="none">구직자는</span> <span data-contrast="none">『채용절차의</span> <span data-contrast="none">공정화에</span> <span data-contrast="none">관한</span> <span data-contrast="none">법률』에</span> <span data-contrast="none">따라</span> <span data-contrast="none">제출한</span> <span data-contrast="none">채용서류의</span> <span data-contrast="none">반환을</span> <span data-contrast="none">청구할</span> <span data-contrast="none">수</span> <span data-contrast="none">있음을</span> <span data-contrast="none">알려</span> <span data-contrast="none">드립니다</span><span data-contrast="none">. </span><span data-contrast="none">다만</span><span data-contrast="none">, </span><span data-contrast="none">홈페이지</span> <span data-contrast="none">또는</span> <span data-contrast="none">전자우편으로</span> <span data-contrast="none">제출된</span> <span data-contrast="none">경우나</span> <span data-contrast="none">구직자가</span> <span data-contrast="none">당사의</span> <span data-contrast="none">요구</span> <span data-contrast="none">없이</span> <span data-contrast="none">자발적으로</span> <span data-contrast="none">제출한</span> <span data-contrast="none">경우에는</span> <span data-contrast="none">그러하지</span> <span data-contrast="none">아니하며</span><span data-contrast="none">, </span><span data-contrast="none">천재지변이나</span> <span data-contrast="none">그</span> <span data-contrast="none">밖에</span> <span data-contrast="none">당사에게</span> <span data-contrast="none">책임</span> <span data-contrast="none">없는</span> <span data-contrast="none">사유로</span> <span data-contrast="none">채용서류가</span> <span data-contrast="none">멸실된</span> <span data-contrast="none">경우에는</span> <span data-contrast="none">반환한</span> <span data-contrast="none">것으로</span> <span data-contrast="none">봅니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">위</span><span data-contrast="none">2</span><span data-contrast="none">항</span> <span data-contrast="none">본문에</span> <span data-contrast="none">따라</span> <span data-contrast="none">채용</span> <span data-contrast="none">서류</span> <span data-contrast="none">반환</span> <span data-contrast="none">청구를</span> <span data-contrast="none">하는</span> <span data-contrast="none">구직자는</span> <span data-contrast="none">채용</span> <span data-contrast="none">서류</span> <span data-contrast="none">반환</span> <span data-contrast="none">청구서</span><span data-contrast="none"> [</span><span data-contrast="none">채용절차의</span> <span data-contrast="none">공정화에</span> <span data-contrast="none">관한</span> <span data-contrast="none">법률</span> <span data-contrast="none">시행규칙</span> <span data-contrast="none">별지</span> <span data-contrast="none">제</span><span data-contrast="none"> 3 </span><span data-contrast="none">호</span> <span data-contrast="none">서식</span><span data-contrast="none">]</span><span data-contrast="none">를</span> <span data-contrast="none">작성하여</span> <span data-contrast="none">이메일</span> <span data-contrast="none">(</span><a href="mailto:[email protected]"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">[email protected]</span></span></a><span data-contrast="none">)</span> <span data-contrast="none">로</span> <span data-contrast="none">제출하면</span><span data-contrast="none">, </span><span data-contrast="none">제출이</span> <span data-contrast="none">확인된</span> <span data-contrast="none">날로부터</span><span data-contrast="none"> 14 </span><span data-contrast="none">일</span> <span data-contrast="none">이내에</span> <span data-contrast="none">지정한</span> <span data-contrast="none">주소지로</span> <span data-contrast="none">등기우편을</span> <span data-contrast="none">통하여</span> <span data-contrast="none">발송해</span> <span data-contrast="none">드립니다</span><span data-contrast="none">. </span><span data-contrast="none">이</span> <span data-contrast="none">경우</span> <span data-contrast="none">등기우편요금은</span> <span data-contrast="none">수신자</span> <span data-contrast="none">부담으로</span> <span data-contrast="none">하게</span> <span data-contrast="none">되오니</span> <span data-contrast="none">유념하시기</span> <span data-contrast="none">바랍니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">당사는</span> <span data-contrast="none">위</span><span data-contrast="none">2</span><span data-contrast="none">항</span> <span data-contrast="none">본문에</span> <span data-contrast="none">따른</span> <span data-contrast="none">구직자의</span> <span data-contrast="none">반환</span> <span data-contrast="none">청구에</span> <span data-contrast="none">대비하여</span> <span data-contrast="none">채용</span> <span data-contrast="none">여부가</span> <span data-contrast="none">확정된</span> <span data-contrast="none">날로부터</span><span data-contrast="none"> 180 </span><span data-contrast="none">일간</span> <span data-contrast="none">구직자가</span> <span data-contrast="none">제출한</span> <span data-contrast="none">채용서류</span> <span data-contrast="none">원본을</span> <span data-contrast="none">보관하게</span> <span data-contrast="none">되며</span><span data-contrast="none">, </span><span data-contrast="none">그때까지</span> <span data-contrast="none">채용서류의</span> <span data-contrast="none">반환을</span> <span data-contrast="none">청구하지</span> <span data-contrast="none">아니할</span> <span data-contrast="none">경우에는</span> <span data-contrast="none">『개인정보</span> <span data-contrast="none">보호법』에</span> <span data-contrast="none">따라</span> <span data-contrast="none">지체</span> <span data-contrast="none">없이</span> <span data-contrast="none">채용서류</span> <span data-contrast="none">일체를</span> <span data-contrast="none">파기할</span> <span data-contrast="none">예정입니다</span><span data-contrast="none">.&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="none">단</span><span data-contrast="none">, </span><span data-contrast="none">위</span><span data-contrast="none"> 1</span><span data-contrast="none">항</span> <span data-contrast="none">내지</span><span data-contrast="none"> 4</span><span data-contrast="none">항의</span> <span data-contrast="none">내용은</span> <span data-contrast="none">대한민국의</span> <span data-contrast="none">노동</span> <span data-contrast="none">관계</span> <span data-contrast="none">법령이</span> <span data-contrast="none">적용되는</span> <span data-contrast="none">경우에만</span> <span data-contrast="none">적용됩니다</span><span data-contrast="none">. </span><span data-contrast="none">그</span> <span data-contrast="none">이외의</span> <span data-contrast="none">경우에는</span> <span data-contrast="none">적용되지</span> <span data-contrast="none">않습니다</span><span data-contrast="none">.</span><span data-ccp-props="{}">&nbsp;</span></li> </ol>