L1 Helpdesk Support at AvePoint

<p></p> <p data-start="158" data-end="176"><strong data-start="158" data-end="176">Beyond Secure.</strong></p> <p data-start="178" data-end="871">AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit <a class="" href="http://www.avepoint.com" target="_new" data-start="827" data-end="870">www.avepoint.com</a>.</p> <hr data-start="873" data-end="876"> <h3 data-start="878" data-end="907"><strong data-start="882" data-end="905">L1 Helpdesk Support</strong></h3> <p data-start="908" data-end="1038"><strong data-start="908" data-end="921">Location:</strong> Singapore<br data-start="931" data-end="934"><strong data-start="970" data-end="990">Employment Type:</strong> Full-Time<br data-start="1000" data-end="1003"><strong data-start="1003" data-end="1018">Start Date:</strong> As soon as possible</p> <p data-start="1040" data-end="1338">Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.</p> <hr data-start="1340" data-end="1343"> <h3 data-start="1345" data-end="1374"><strong data-start="1349" data-end="1374">Key Responsibilities:</strong></h3> <ul data-start="1375" data-end="1856"> <li data-start="1375" data-end="1477"> <p data-start="1377" data-end="1477">Provide first-level support to internal users primarily via email and occasionally over the phone.</p> </li> <li data-start="1478" data-end="1555"> <p data-start="1480" data-end="1555">Log, track, and follow up on support tickets to ensure timely resolution.</p> </li> <li data-start="1556" data-end="1624"> <p data-start="1558" data-end="1624">Escalate issues to the appropriate technical team when required.</p> </li> <li data-start="1625" data-end="1729"> <p data-start="1627" data-end="1729">Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).</p> </li> <li data-start="1730" data-end="1799"> <p data-start="1732" data-end="1799">Maintain accurate records of service requests and communications.</p> </li> <li data-start="1800" data-end="1856"> <p data-start="1802" data-end="1856">Ensure a high level of customer service and follow-up.</p> </li> </ul> <hr data-start="1858" data-end="1861"> <h3 data-start="1863" data-end="1884"><strong data-start="1867" data-end="1884">Requirements:</strong></h3> <ul data-start="1885" data-end="2262"> <li data-start="1885" data-end="1959"> <p data-start="1887" data-end="1959">No prior technical background is required – training will be provided.</p> </li> <li data-start="1960" data-end="2008"> <p data-start="1962" data-end="2008">Good communication and interpersonal skills.</p> </li> <li data-start="2009" data-end="2078"> <p data-start="2011" data-end="2078">Detail-oriented and able to follow standard operating procedures.</p> </li> <li data-start="2079" data-end="2150"> <p data-start="2081" data-end="2150">Basic understanding of computers and email systems is an advantage.</p> </li> <li data-start="2151" data-end="2204"> <p data-start="2153" data-end="2204">Able to work independently and as part of a team.</p> </li> <li data-start="2205" data-end="2262"> <p data-start="2207" data-end="2262">Singaporean only</p> </li> </ul> <p></p><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</span></span></p></div>