Head of Collections (Global Function), Bangkok Based, Relocation Support Provided at Agoda

Bangkok, Thailand Full-timeFinancePosted about 1 month ago

About the Role

<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  </p> <p> </p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p> </p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><div> <div> <p><strong><span lang="EN-US">Get To Know Our Team   </span> <br></strong><span lang="EN-US">Agoda Finance is a key driver of our global growth, balancing day-to-day financial operations with a forward-looking approach to innovation and risk management. Our culture is rooted in experimentation and data-driven insights, empowering both our team and the wider company to make strategic decisions and expand sustainably. We also prioritize career development, offering clear growth paths and development goals for every team member.  </span> </p> </div> <div> <p><strong><span lang="EN-US">The Opportunity</span> </strong></p> </div> <div> <p><span lang="EN-US">The Pay-in Credit Risk & Collections (CRC) team department is a core pillar of the Finance organization, responsible for managing the complete revenue cycle — from order creation to final cash realization. The team ensures that every sale is accurately billed, collected, and accounted for, supporting the company’s liquidity, profitability, and customer experience objectives.</span> </p> </div> <div> <p><span lang="EN-US">The team oversees end-to-end processes including billing & invoicing, payment mapping, credit management, collections, cash application, and account reconciliations. The department plays a critical role in maintaining financial discipline, optimizing working capital, and driving continuous improvement across systems and processes.</span> </p> </div> <div> <p><span lang="EN-US">This team is expanding, and we are looking for the </span><span lang="EN-US">Head of Collections (Global Function) </span><span lang="EN-US">who will lead the end-to-end collections strategy and operations across multiple geographies based out of Bangkok, Thailand. The role oversees diverse collections processes spanning multiple product and process verticals, manage process optimizations, collections systems etc. The ideal candidate brings deep experience in global credit & collections, strong stakeholder management, and the ability to scale processes, systems, and teams in a dynamic, fast-moving environment.</span> </p> </div> <div> <p><strong><span lang="EN-US">In this Role, the Key Responsibilities will Include:</span> </strong><br><strong><span lang="EN-US">Strategy & Leadership</span> </strong></p> </div> <ul> <li><span lang="EN-US">Define the collections strategy across all receivable collection flows </span> </li> <li><span lang="EN-US">Own the cash-collection targets, DSO, write-off KPIs, and aging metrics.</span> </li> <li><span lang="EN-US">Develop a scalable operating model with in-house collections & external DCAs.</span> </li> <li><span lang="EN-US">Partner with senior finance and commercial leaders to align collections policies in line with business growth and risk appetite.</span> </li> </ul> <div> <p><strong><span lang="EN-US">Operational Excellence</span> </strong></p> </div> <ul> <li><span lang="EN-US">Drive a digital, data-led collections approach ensuring all decisions and workflows are grounded in analytics and segmentation.</span> </li> <li><span lang="EN-US">Standardize and optimize collections workflows across regions, products, and systems.</span> </li> <li><span lang="EN-US">Establish proactive monitoring, automated dunning, and dispute-resolution processes.</span> </li> <li><span lang="EN-US">Drive process consistency and SLA adherence with outsourcing partners i.e. DCAs</span> </li> </ul> <div> <p><strong><span lang="EN-US">Systems & Technology Enablement</span> </strong></p> </div> </div> <ul> <li><span lang="EN-US">Lead the roadmap for collections technology: CRM/Collections system, workflow engine, automation tools, and data platforms.</span> </li> <li><span lang="EN-US">Implement segmentation strategies, automated workflows, and predictive models in collaboration with Data, and Fintech teams.</span> </li> <li><span lang="EN-US">Implement dashboards, real-time exposure tracking, and performance analytics for proactive collections.</span> </li> <li><span lang="EN-US">Champion digital capabilities such as auto‐reminders, AI-based scoring, and robotic process automation (RPA).</span> </li> </ul> <div> <div> <p><strong><span lang="EN-US">Stakeholder Management</span> </strong></p> </div> <ul> <li><span lang="EN-US">Act as the senior interface with regional commercial leaders, finance controllers, accounting, treasury, and customer operations.</span> </li> <li><span lang="EN-US">Collaborate with product, payments, and legal teams to manage contract terms, collections clauses, settlement models, and recovery actions.</span> </li> <li><span lang="EN-US">Represent collections in governance forums as needed.</span> </li> </ul> <div> <p><strong><span lang="EN-US">People & Culture</span> </strong></p> </div> <ul> <li><span lang="EN-US">Build, mentor, & develop a diverse global team of collections managers, analysts, and specialists.</span> </li> <li><span lang="EN-US">Foster a high-accountability, customer-centric, data-driven culture.</span> </li> <li><span lang="EN-US">Ensure knowledge sharing, consistent training, and unified global standards.</span> </li> </ul> <div> <p><strong><span lang="EN-US">What You’ll Need to Succeed: </span> </strong></p> </div> <ul> <li><span lang="EN-US">15+ years of experience in Collections in a global business; at least 5 years in a leadership role.</span> </li> <li><span lang="EN-US">Strong understanding of OTA or marketplace business models, including agency/merchant/prepaid flows.</span> </li> <li><span lang="EN-US">Proven track record of improving DSO, reducing aging, and strengthening cashflow predictability in high-transaction-volume environments.</span> </li> <li><span lang="EN-US">Experience managing multi-regional teams and BPO partners.</span> </li> <li><span lang="EN-US">Solid understanding of accounting, billing systems, payment reconciliation, and risk frameworks.</span> </li> <li><span lang="EN-US">Strong analytical, communication, and stakeholder-management skills.</span> </li> </ul> <div> <p><strong><span lang="EN-US">It’s Great if You Have:</span> </strong></p> </div> </div> <ul> <li><span lang="EN-US">Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables industries.</span> </li> <li><span lang="EN-US">Hands-on experience with CRM/collections platforms (e.g., High-Radius, Collection Hub, D365, Salesforce), billing engines, and data-visualization tools.</span> </li> <li><span lang="EN-US">Ability to thrive in fast-paced, rapidly evolving environments.</span> </li> </ul> <p> </p> <p>#LI-NS2 </p> <p>#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore </p> <p> </p> <p> </p><div class="content-conclusion"><p> </p> <h4> </h4> <h4><span class="font-semibold" data-streamdown="strong">Please review our Hiring Process Guidelines before your interview — click <a href="https://careersatagoda.com/interview/"><span style="text-decoration: underline;">here</span> </a>to learn how interviewing at Agoda works.</span></h4> <p> </p> <p> </p> <h3><strong>Discover more about working at Agoda</strong></h3> <ul> <li>Agoda Careers <a href="https://careersatagoda.com/">https://careersatagoda.com</a></li> <li>Facebook <a href="https://www.facebook.com/agodacareers/">https://www.facebook.com/agodacareers/</a></li> <li>LinkedIn <a href="https://www.linkedin.com/company/agoda">https://www.linkedin.com/company/agoda</a></li> <li>YouTube <a href="https://www.youtube.com/agodalife">https://www.youtube.com/agodalife</a></li> </ul> <p> </p> <p><strong>Equal Opportunity Employer </strong></p> <p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p> <p>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our <a href="https://careersatagoda.com/privacy-statement" target="_blank">privacy policy</a>.</p> <p><strong>Disclaimer</strong></p> <p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p></div>

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