About Tarro

Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backward from there. When our customers succeed, we succeed. The restaurant industry in the U.S. is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development, and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values, and how you can be a part of helping mom & pop restaurants thrive, please visit us here.

What we are looking for:

We are looking for a sharp, first-principles thinker to lead the end-to-end operational health of Tarro's Voice Operations function. The ideal candidate doesn't manage with a set playbook; they challenge or break the playbook and rewrite it when the evidence demands it. You are energized by complexity, comfortable with ambiguity, and driven to understand the full picture before you act. This role is not about managing a steady-state operation. It's about designing the systems, developing the people, and holding both accountable to outcomes that actually move the business.

What You'll Accomplish:

1. Operational Strategy & Execution

   • Diagnose the health of the operation across people, systems, and processes and build a clear-eyed plan to close the gaps

   • Translate strategic priorities into operational roadmaps with defined owners, milestones, and real accountability structures

   • Build SOPs, playbooks, and frameworks that scale, not ones that collect dust in a shared drive

   • Identify where the business is underperforming before anyone tells you to, and move on it

2. Data-Driven Decision Making

   • Define and track the KPIs that actually matter, and make sure leadership always has an honest picture of where the business stands

   • Use data to drive decisions at every level, from how the product behaves to how the team is structured

   • Run operational reviews that create accountability, not just reporting

3. Cross-Functional Leadership

   • Lead high-priority cross-functional initiatives end-to-end, from problem definition to measurable outcome

   • Be the person department heads call when a problem is too complex or too cross-cutting to solve alone

   • Represent Operations in leadership discussions with both the analytical depth and the ground-level context to be credible in both rooms

4. Continuous Learning & Innovation

   • Spot structural and systemic risks before they become escalations, then build the contingency frameworks that make the organization resilient

   • Stay genuinely curious about how this industry is evolving and bring that outside perspective in before the business needs it

   • Raise the floor on how this team thinks about operational excellence, not through mandates, but through example

Key Competencies and Expectations:

1. Competence:

   • Demonstrate strong analytical and problem-solving skills.

   • Exhibit proficiency in data tools, SQL, and dashboarding platforms.

   • Deliver high-quality work consistently, ensuring the right skills are applied to the right challenges.

2. Curiosity:

   • Approach challenges with a proactive mindset, always seeking to uncover insights and anticipate needs.

   • Be eager to explore new tools, techniques, and methods to solve problems creatively.

3. Empathy:

   • Understand the needs of our internal and external customers.

   • Ensure that all solutions and insights positively impact the end-user experience.

Year 1 Deliverables

• Conduct an operational audit across the Dumaguete site and present a structured improvement plan within the first 3 months

• Lead at least three high-impact, operations-led initiatives end-to-end

• Build or significantly improve SOPs and playbooks in the areas of highest operational risk

About You

• You have 7 to 10 years of progressive experience in operations, strategy, or business leadership, with at least 3 years in a senior or director-level role

• You have a proven track record of building and scaling operational functions in a high-growth startup or tech environment

• You are genuinely data-driven. You can define KPIs, build reporting frameworks, and drive accountability from data

• You lead cross-functional teams and manage senior stakeholders with credibility and clarity

• You have built processes, playbooks, and frameworks from scratch in ambiguous, fast-moving environments

• You treat the business like it's yours. You hold yourself accountable to outcomes, not just outputs

What We Offer:

• A collaborative and dynamic work environment that values innovation and growth.

• Opportunities for professional development and cross-functional exposure.

• The chance to make a tangible impact on business operations and customer satisfaction.

Join us if you’re ready to bring your competence, curiosity, and empathy to a team that values excellence and collaboration! For more information, feel free to reach out to: [email protected]

If you do not meet all the requirements listed above, which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.