Workplace Services Specialist at Focus Partners Wealth

St. LouisFull-timeOperations & AnalyticsPosted 28 days ago

About the Role

<div>Job Summary</div> <div> </div> <div>We are seeking a detail‑oriented and customer‑focused Workplace Services Specialist to support service desk operations in our St. Louis location. In addition to managing day‑to‑day service desk requests, this analyst-type role will support special administrative projects and play a key role in documenting and improving operational processes. The ideal candidate is highly organized, administratively driven, and has experience creating, maintaining, and improving process documentation. This role is well‑suited for someone who enjoys bringing structure to operations, managing multiple priorities, and supporting continuous improvement initiatives.</div> <div> </div> <div>Key Responsibilities</div> <ul> <li style="font-size: 12pt;">Monitor, triage, and manage incoming service desk requests through ServiceNow</li> <li style="font-size: 12pt;">Provide first‑level support and coordinate resolution of service requests and incidents</li> <li style="font-size: 12pt;">Ensure requests are prioritized appropriately and resolved within established SLAs</li> <li style="font-size: 12pt;">Escalate issues when necessary and follow through to completion</li> <li style="font-size: 12pt;">Deliver a consistent, professional, and customer‑focused support experience</li> <li style="font-size: 12pt;">Support and participate in special projects related to service delivery, operations, and administrative initiatives</li> <li style="font-size: 12pt;">Assist with data collection, reporting, and tracking for ongoing and ad hoc projects</li> <li style="font-size: 12pt;">Support administrative coordination, scheduling, and cross‑functional communication</li> <li style="font-size: 12pt;">Help identify inefficiencies and recommend improvements to service desk and administrative workflows</li> <li style="font-size: 12pt;">Document service desk and administrative processes, workflows, and standard operating procedures (SOPs)</li> <li style="font-size: 12pt;">Create and maintain clear, accurate, and user‑friendly documentation and knowledge base content</li> <li style="font-size: 12pt;">Ensure documentation is kept current and aligned with operational changes</li> <li style="font-size: 12pt;">Identify recurring issues and support process improvement efforts through documentation and process updates</li> <li style="font-size: 12pt;">Track service desk metrics such as ticket volume, resolution time, and SLA performance</li> <li style="font-size: 12pt;">Support preparation of reports and summaries for leadership and stakeholders</li> <li style="font-size: 12pt;">Use operational data to identify trends and opportunities for improvement</li> </ul> <div>Required Qualifications</div> <ul> <li style="font-size: 12pt;">Associate’s or Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent experience)</li> <li style="font-size: 12pt;">1–3 years of experience in a service desk, operations, or administrative support role</li> <li style="font-size: 12pt;">Experience working with ticketing or service management systems (e.g., ServiceNow, Jira, Zendesk, or similar)</li> <li style="font-size: 12pt;">Demonstrated experience with process documentation, SOP creation, or workflow mapping</li> <li style="font-size: 12pt;">Strong administrative, organizational, and documentation skills</li> <li style="font-size: 12pt;">Excellent written and verbal communication skills</li> <li style="font-size: 12pt;">Ability to manage multiple requests and projects in a fast‑paced environment</li> </ul> <div>Preferred Qualifications</div> <ul> <li style="font-size: 12pt;">Experience supporting Workplace Services, Facilities, and/or Operations teams</li> <li style="font-size: 12pt;">Familiarity with service desk metrics, SLAs, and reporting</li> <li style="font-size: 12pt;">Experience contributing to knowledge bases or internal documentation repositories</li> <li style="font-size: 12pt;">Proficiency in Microsoft Office (Excel, Outlook, Teams)</li> </ul> This position is an non-exempt position. The annualized base pay range for this role is expected to be between $60,000-$70,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant’s skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education. #LI-CB1<div class="content-conclusion">Focus Partners Wealth is an organization of wealth, asset, and business management resources that brings strength, innovation, and partnership to client relationships. Through a comprehensive range of services, Focus Partners Wealth supports clients at every stage of life, helping them manage their financial future. With over $180 billion in regulatory assets under management, Focus Partners Wealth uses research-backed investment strategies to create custom-built portfolios and delivers personalized wealth planning solutions to clients in all 50 states. Focus Partners Wealth is part of Focus Financial Partners, a leading financial services firm comprised of wealth management, family office, and business management services. To learn more about Focus Partners Wealth, visit <a href="https://www.focuspartners.com/">focuspartners.com</a> or follow the company on <a href="https://www.linkedin.com/company/focuspartnerswealth">LinkedIn</a>. Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law.  Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:[email protected]">[email protected]</a>. For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAP OR SIMILAR TEST.  AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.  For California Applicants: Information on your California privacy rights can be found <a id="menur4dt" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://focus-financial.files.svdcdn.com/production/documents/Privacy-Notice-Personnel-Supplement-for-CA-residents-Jan-1-2025-Final-Clean.pdf?dm=1740065249" target="_blank">here</a> For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.  An employer who violates this shall be subject to criminal penalties and civil liability.  For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901. For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.</div>

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