Usher/Ticket Taker - Bowery Presents at AEG

New York, NYFull-timeEvent StaffPosted 30 days ago

About the Role

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.  Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.  If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!   <span class="NormalTextRun SCXW185274520 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">SUMMARY <span class="NormalTextRun SCXW185274520 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.   PRIMARY RESPONSIBILITIES <ul> <li><span class="NormalTextRun SCXW253025704 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).  </li> <li><span class="NormalTextRun SCXW79695860 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. </li> <li><span class="NormalTextRun SCXW131763269 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. </li> <li><span class="NormalTextRun SCXW248632398 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">Display a calm and attentive demeanor when rectifying issues with guests. </li> <li><span class="NormalTextRun SCXW119472524 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. </li> <li><span class="NormalTextRun SCXW124890829 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">Control access points to prevent unauthorized entries. </li> <li><span class="NormalTextRun SCXW130965510 BCX0" data-ccp-charstyle="Font 9" data-ccp-charstyle-defn="{"ObjectId":"7f7b059a-197e-4669-a94b-769447bbf84f|136","ClassId":1073872969,"Properties":[134233614,"true",201340122,"1",201342447,"5",201342448,"1",268442635,"18",469769226,"Arial,Calibri",469775450,"Font 9",469777841,"Arial",469777842,"",469777843,"Calibri",469777844,"Arial",469778129,"Font9",469778324,"Default Paragraph Font"]}">Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. </li> </ul> QUALIFICATIONS <ul> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">A minimum education level of: High School Diploma or its equivalency  </li> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">A minimum of 0-1 years of related work experience  </li> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">Able to work efficiently in a fast-paced environment </li> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">Exemplify a strong commitment and willingness to provide excellent customer service </li> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">Maintain a neat, clean and professional appearance </li> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">Possess strong interpersonal and communication skills  </li> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">Sound judgement; able to make sound decisions </li> <li data-leveltext="%1." data-font="Arial" data-listid="9" data-aria-posinset="1" data-aria-level="1">Available to work evenings, weekends, and holidays </li> </ul> Pay Scale: $18.75 Bonus:  This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Part-time: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

About the Role

About the Role

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