Senior Manager, Experience Strategy & Implementation (Hybrid) at Wellist

<p>At Wellist, we’re helping employers deliver the right resources at the right time—so employees can feel supported through every life moment, and HR leaders can maximize the value of their investments.</p> <p>As our <strong>Senior Manager, Experience Strategy &amp; Implementation</strong>, you’ll play a mission-critical role in launching new employer programs. From onboarding Fortune 1000 clients to driving tailored activation strategies, you’ll be responsible for making every launch a success—ensuring each employer sees measurable ROI and every employee gets the personalized support they need.</p> <p>We’re looking for a sharp, strategic operator who thrives in complexity, communicates with clarity, and loves building systems that scale. If you’re excited by the challenge of standing up new client programs in a high-growth environment—this role is for you.</p> <p><strong>What You’ll Own</strong></p> <p><strong>End-to-End Implementation Leadership</strong></p> <ul> <li>Serve as the primary lead for new client deployments—owning everything from kickoff to launch.</li> <li>Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals.</li> <li>Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.</li> <li>Track project milestones and dependencies, manage risks, and keep timelines on track with precision.</li> </ul> <p><strong>Client Strategy &amp; Customization</strong></p> <ul> <li>Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.</li> <li>Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.</li> <li>Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.</li> </ul> <p><strong>Program Activation &amp; Optimization</strong></p> <ul> <li>Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.</li> <li>Analyze client performance data and user feedback to identify early wins and opportunities for improvement.</li> <li>Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.</li> </ul> <p><strong>Scalable Systems &amp; Process Excellence</strong></p> <ul> <li>Codify implementation workflows, toolkits, and playbooks to support future scale.</li> <li>Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).</li> <li>Contribute to Wellist’s implementation framework and play a key role in growing our client success function.</li> </ul> <p><strong>What Success Looks Like</strong></p> <p><strong>3 months in:</strong> You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency.</p> <p><strong>6 months in:</strong> You’re juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI.</p> <p><strong>12 months in:</strong> You’ve helped shape Wellist’s scalable implementation model. Your client launches are smooth, outcomes are strong, and the processes you’ve built are repeatable across industries and segments.</p> <p><strong>What You Bring</strong></p> <ul> <li>5+ years of experience in client implementation, consulting, or program management</li> <li>Proven ability to lead complex, cross-functional projects with tight timelines and high stakes</li> <li>Experience navigating enterprise client relationships and driving strategic alignment with senior executives</li> <li>A process mindset—you don’t just get things done; you make it easier to get them done again</li> <li>Comfort in high-growth, resource-constrained environments where speed and adaptability matter</li> <li>Strong communication and stakeholder management skills—written, verbal, and interpersonal</li> <li>Experience in HR Tech, workforce transformation, or digital health strongly preferred</li> <li>Master’s degree in Business or related field a plus</li> <li>Willingness to travel 20–30% as needed</li> </ul> <p><strong>Why Work Here</strong></p> <ul> <li><strong>A meaningful mission</strong> – Join a team building the support system we all want for our loved ones.</li> <li><strong>Outstanding benefits</strong> – Excellent medical, dental, and life insurance; generous PTO and parental leave.</li> <li><strong>Opportunity to grow</strong> – Help define how a Series A digital health startup scales with enterprise clients.</li> <li><strong>Award-winning culture</strong> – Recognized by Fast Company, MassTLC, Rock Health, and more.</li> </ul> <p><strong>At this time, Wellist will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).</strong></p>