Technical Account Manager (TAM) at GenScript

<div class="content-intro"><h4><span style="color: rgb(0, 0, 0); font-size: 12pt; font-family: helvetica, arial, sans-serif;">About GenScript</span></h4> <h4 style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.</span></h4> <h4 style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 12pt; color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;">GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.</span></h4></div><p> <strong><span class="fontstyle0">Role Description</span></strong></p> <p><span class="fontstyle2">Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.</span></p> <p>&nbsp;</p> <p><strong><span class="fontstyle0">Key Responsibilities</span></strong></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Take full charge of the daily operation of customer service function that handles all initial inquiries from </span><span class="fontstyle2">customers, dealers, and general public regarding order placement, complaints, technical support and etc.</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Provide primary technical advice to customers with practical information and tools; identify and interpret </span><span class="fontstyle2">customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate </span><span class="fontstyle2">these to customers</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Work closely with business unit Sales Account Managers, Production Managers and Senior Scientists as a </span><span class="fontstyle2">consultant to clients in technical matters and improve customer satisfaction</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Maintain professional and technical knowledge by attending educational workshops; reviewing professional </span><span class="fontstyle2">publications; establishing personal networks; benchmarking state-of-the-art practices; participating in </span><span class="fontstyle2">professional societies</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Attends trade/technical shows and gives technical presentations to customers</span></p> <p>&nbsp;</p> <p><strong><span class="fontstyle0">Qualifications</span></strong></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Solid professional technical background, minimum master's degree in relevant life science fields including but not </span><span class="fontstyle2">limited to cell biology, immunology, and molecular biology</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">1-2 years of commercial experience will be an advantage</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Ability to communicate fluently in both English and Chinese, verbally and in writing</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Good presentation skills with technical content</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Customer-focused, proactive/action-oriented</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Previous industry experience in a similar commercial role will be advantageous but is not essential</span></p> <p><span class="fontstyle3">• </span><span class="fontstyle2">Highly motivated individual with excellent communication, organization and time management skills</span> <br></p> <p>&nbsp;</p> <p><strong>Location:&nbsp;</strong>Malaysia (home-based)</p> <p>&nbsp;</p> <p><strong>#GS</strong></p> <p><strong>#LI-CT1</strong></p><div class="content-conclusion"><p style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 10pt; color: rgb(45, 45, 45); font-family: helvetica, arial, sans-serif;">GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.</span></p> <p style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 10pt; color: rgb(45, 45, 45); font-family: helvetica, arial, sans-serif;">GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.</span></p> <p style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;">&nbsp;</p> <p style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"><span style="font-size: 10pt; color: rgb(45, 45, 45); font-family: helvetica, arial, sans-serif;"><span data-olk-copy-source="MessageBody">Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.&nbsp;</span></span></p></div>