Community Liaison at Alpine Care Home Health

<div class="content-intro"><p>Alpine Care Home Health is dedicated to providing expert, compassionate care in the home setting. Our team of skilled clinicians help individuals remain safe and independent in their homes, with personalized care that respects the individuals’ goals, values, and overall well-being. Our team brings deep expertise in physical therapy, occupational therapy, speech therapy, wound care, and complex care management, and more. We offer customized tools and hands-on support to improve mobility, accelerate recovery, and encourage lasting self-reliance. We take pride in offering personalized, evidence-based care. We work closely with primary care providers, families, and specialists to create care plans that are proactive, holistic, and aligned with each patient’s priorities. Through access to a full range of physical and mental health services, we aim to support patient independence and long-term stability.</p> <p>We’re building a purpose-driven team passionate about making a difference. If you’re excited to shape the future of home-based care, here’s what the role involves.</p></div><p><strong>Responsibilities:</strong></p> <p>The&nbsp;Community&nbsp;Liaison,&nbsp;Home&nbsp;Health&nbsp;is&nbsp;responsible&nbsp;for&nbsp;inbound/outbound&nbsp;communication&nbsp;and&nbsp;business&nbsp;development&nbsp;across&nbsp;all&nbsp;eligible&nbsp;business&nbsp;units.&nbsp;The&nbsp;role&nbsp;acts&nbsp;as&nbsp;the&nbsp;local&nbsp;market&nbsp;B2B,&nbsp;B2C,&nbsp;and&nbsp;DTC&nbsp;leader,&nbsp;externally&nbsp;facing&nbsp;our&nbsp;community&nbsp;of&nbsp;referral&nbsp;partnerships.&nbsp;The&nbsp;Community&nbsp;Liaison,&nbsp;Home&nbsp;Health&nbsp;will&nbsp;explain&nbsp;benefits&nbsp;of&nbsp;enrollment&nbsp;and&nbsp;will&nbsp;provide&nbsp;patients,&nbsp;caregivers,&nbsp;POAs,&nbsp;and&nbsp;guardians&nbsp;with&nbsp;the&nbsp;myriads&nbsp;of&nbsp;services&nbsp;we&nbsp;bring&nbsp;to&nbsp;eligible&nbsp;patients&nbsp;in&nbsp;their&nbsp;respective&nbsp;market.</p> <p>&nbsp;</p> <p><strong>Essential Duties and Responsibilities</strong></p> <ul> <li>Market&nbsp;analysis,&nbsp;along&nbsp;with&nbsp;competitive&nbsp;landscape,&nbsp;in&nbsp;which&nbsp;to&nbsp;differentiate&nbsp;our&nbsp;services&nbsp;to&nbsp;external&nbsp;referral&nbsp;sources</li> <li>Meet&nbsp;and&nbsp;exceed&nbsp;agreed&nbsp;upon&nbsp;F2F&nbsp;and&nbsp;virtual&nbsp;meeting&nbsp;goals&nbsp;with&nbsp;key&nbsp;decision&nbsp;makers</li> <li>Thoroughly&nbsp;understand&nbsp;eligibility&nbsp;and&nbsp;enrollment&nbsp;process&nbsp;of&nbsp;the&nbsp;Alpine&nbsp;Care&nbsp;suite&nbsp;of&nbsp;businesses&nbsp;in&nbsp;a&nbsp;given&nbsp;market</li> <li>Track&nbsp;performance&nbsp;in&nbsp;CRM&nbsp;demonstrating&nbsp;plan&nbsp;and&nbsp;adherence&nbsp;to&nbsp;budgeted&nbsp;targets&nbsp;for&nbsp;a&nbsp;given&nbsp;region</li> <li>Schedule&nbsp;face&nbsp;to&nbsp;face&nbsp;or&nbsp;phone&nbsp;discussions&nbsp;with&nbsp;patients,&nbsp;POAs,&nbsp;or&nbsp;guardians&nbsp;to&nbsp;provide&nbsp;guidance&nbsp;on&nbsp;patient&nbsp;eligibility&nbsp;for&nbsp;all&nbsp;programs</li> <li>Provide&nbsp;direction&nbsp;on&nbsp;benefit&nbsp;enrollment&nbsp;program&nbsp;and&nbsp;processes</li> <li>Obtain&nbsp;Voluntary&nbsp;Alignment&nbsp;Form&nbsp;from&nbsp;patients,&nbsp;POAs,&nbsp;or&nbsp;guardians&nbsp;at&nbsp;all&nbsp;times</li> <li>Answer&nbsp;inbound&nbsp;calls&nbsp;from&nbsp;patients,&nbsp;families,&nbsp;and&nbsp;facility&nbsp;staff&nbsp;members&nbsp;regarding&nbsp;various&nbsp;eligible&nbsp;programs</li> <li>Promptly,&nbsp;accurately,&nbsp;professionally&nbsp;triage&nbsp;all&nbsp;patient&nbsp;concerns&nbsp;related&nbsp;to&nbsp;care&nbsp;needs,&nbsp;scheduling&nbsp;and&nbsp;billing&nbsp;to&nbsp;the&nbsp;appropriate&nbsp;department</li> <li>Oversee&nbsp;and&nbsp;document&nbsp;outreach&nbsp;calls&nbsp;conducted,&nbsp;and&nbsp;meetings&nbsp;scheduled&nbsp;with&nbsp;external&nbsp;sources</li> <li>Ensure&nbsp;scheduled&nbsp;meetings&nbsp;with&nbsp;patients&nbsp;and&nbsp;their&nbsp;caregivers&nbsp;are&nbsp;attended&nbsp;timely</li> <li>Adhere&nbsp;to&nbsp;company&nbsp;policies&nbsp;and&nbsp;procedures&nbsp;related&nbsp;to&nbsp;patient&nbsp;outreach&nbsp;calls</li> <li>Complies&nbsp;with&nbsp;PHI&nbsp;and&nbsp;HIPPA&nbsp;guidelines</li> <li>Maintains&nbsp;consistent&nbsp;communication&nbsp;with&nbsp;Director-&nbsp;Enterprise&nbsp;Sales,&nbsp;Practice&nbsp;Managers,&nbsp;Home&nbsp;Health&nbsp;Administrators,&nbsp;and&nbsp;local&nbsp;BU&nbsp;support&nbsp;staff</li> <li>Performs&nbsp;other&nbsp;additional&nbsp;duties&nbsp;as&nbsp;assigned</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Required Knowledge, Skills and Experience</strong></p> <ul> <li>High school diploma or GED&nbsp;</li> <li>At least 1 year of experience in a clinical setting or outside sales</li> <li>Must maintain a valid driver’s license and good driving record</li> <li>Excellent written and verbal communication skills</li> <li>Ability to work independently and complete multiple tasks</li> <li>Strong organizational skills</li> <li>Computer skills including but not limited to Word, Excel, Outlook, reporting software</li> <li>Demonstrable success in quickly building telephonic relationships with eligible patients</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Preferred Knowledge, Skills and Experience</strong></p> <ul> <li>Hospital experience strongly preferred</li> <li>Social workers are encouraged to apply.</li> <li>Must be a natural networker, skilled at building relationships</li> <li>Should have or be able to develop a book of business</li> <li>Self-motivated and driven individual who thrives with minimal oversight after training</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>Perks and Benefits (What we offer):</strong></p> <ul> <li>Competitive salary and multiple health benefit options</li> <li>Career growth and development</li> <li>Mentorship and continued learning opportunities</li> <li>Engaging and mission driven workplace</li> <li>401(k) matching</li> <li>Mileage reimbursement (if eligible)</li> </ul> <p>Every person on our team helps shape the future of Alpine Care Home Health. If you're excited by meaningful work and shared impact, we’d love to hear from you.</p></div>