Safety Trainer - Monetization at xAI

<div class="content-intro"><h3><strong><span style="font-family: arial, helvetica, sans-serif;">ABOUT xAI</span></strong></h3> <p><span style="font-family: arial, helvetica, sans-serif;">xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. </span><span style="font-family: arial, helvetica, sans-serif;">Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. </span><span style="font-family: arial, helvetica, sans-serif;">We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. </span><span style="font-family: arial, helvetica, sans-serif;">All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.</span></p></div><h3><strong><span style="font-family: arial, helvetica, sans-serif;">RESPONSIBILITIES:</span></strong></h3> <ul> <li>Training Design &amp; Delivery: Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on Ads, payment systems, fintech products.</li> <li>Onboarding &amp; Enablement: Lead the end-to-end onboarding for new hires, (including Customer service agents, Ad Operations &amp; Payments) equipping them with the technical and soft skills needed for Ads, Payments &amp; fintech landscape.</li> <li>Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content.</li> <li>Performance Metrics: Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs.</li> </ul> <h3><strong><span style="font-family: arial, helvetica, sans-serif;">BASIC QUALIFICATIONS:</span></strong></h3> <ul> <li>Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience)</li> <li>Experience: Most roles require 3–5+ years in technical training or enablement within a corporate or financial setting.</li> <li>Expertise in designing and scaling agent training programs, including content development.</li> <li>Adult Learning Principles: Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners.&nbsp;</li> <li>Technical Proficiency: Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate. Strong data analytics skills to determine learning requirements</li> <li>Excellent project and program management capabilities with a track record of cross-functional collaboration</li> <li>Experience leveraging AI tools and technologies to enhance training management and operational efficiency.</li> <li>Track record of building cross-functional safety training programs in partnership with Customer Support, Ads &amp; payments stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety.</li> </ul> <h3><strong><span style="font-family: arial, helvetica, sans-serif;">PREFERRED SKILLS AND EXPERIENCE:</span></strong></h3> <ul> <li>Demonstrated ability to collect, analyze, and visualize complex data to inform strategic decisions</li> <li>Proficiency with BI and dashboard tools (e.g., SQL, Dremel, Looker/Data Studio, Tableau) to craft data-driven narratives</li> <li>Familiarity with AI-powered analytics and automation platforms for quality improvement and operational optimization</li> <li>Ability to own the end-to-end maintenance of internal and external knowledge bases, including creating new articles, updating existing content, archiving outdated information, and optimizing structure for better searchability and user experience.</li> <li>Certified Professional in Talent Development (CPTD), Training Industry Certified Professional in Training Management (CPTM) or similar certification</li> </ul> <h3><strong>ITAR REQUIREMENTS:</strong></h3> <ul> <li>To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR&nbsp;<a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&amp;sys_id=24d528fddbfc930044f9ff621f961987">here</a>.&nbsp;</li> </ul><div class="content-conclusion"><p><em>xAI is an equal opportunity employer. For details on data processing, view our&nbsp;</em><em><a href="https://x.ai/legal/recruitment-privacy-notice" target="_blank">Recruitment Privacy Notice</a>.</em></p></div>