Client Service Analyst at Clinical Architecture

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. &nbsp;</p></div><p><strong><span data-contrast="none">About the Position</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:0,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:0}">&nbsp;</span></p> <p><span data-contrast="none">Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559685&quot;:10,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:10}">&nbsp;</span></p> <ul> <li><em>This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.</em></li> <li><em>Applicants must be authorized to work in the U.S. without sponsorship. &nbsp;</em></li> <li><em>Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.</em></li> </ul> <p><strong><span data-contrast="none">Responsibilities</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:10,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:10}">&nbsp;</span></p> <ul> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Collaborate with the Client</span><span data-contrast="none"> Success Manager to ensure client&nbsp;satisfaction.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Become a product expert with the support of our internal teams.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Educate clients on product features and enhancements using&nbsp;virtual technology.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Identify areas for improvement and propose solutions to optimize software performance and the client’s return on their software investment.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Proactively seek opportunities to broaden&nbsp;client&nbsp;knowledge of best practices and their application to customer implementations.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Document and share client&nbsp;utilization and product performance with internal team members to enhance overall product, services, and sales performance.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Translate client&nbsp;needs into actionable items.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Efficiently and accurately respond to inquiries, both written and verbal.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> <li data-leveltext="·" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;·&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Collaborate with internal teams to troubleshoot issues and test software enhancements.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:360}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none">Qualifications</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:10,&quot;335559737&quot;:57,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:247,&quot;335559991&quot;:10}">&nbsp;</span></p> <ul> <li>Bachelor’s Degree preferred, High school diploma or equivalent required.&nbsp;</li> <li>Minimum 4+ years experience in SaaS, software support, or client success required.&nbsp;</li> <li>Previous software, data analysis, analytics, and / or informatics experience is required.</li> <li>Healthcare / Healthcare Terminology knowledge or experience is advantageous. &nbsp;</li> <li>Strong communication skills, both written and verbal.&nbsp;</li> <li>Commitment to continuous learning.</li> </ul><div class="content-conclusion"><p><strong>Why Clinical Architecture?</strong><br><em>We offer:</em></p> <ul> <li>Opportunities for learning, development, and growth.</li> <li>Experiences that connect you with colleagues.</li> <li>A laid-back work environment with thoughtful amenities.&nbsp;</li> <li>Paid Volunteer Time, Paid Holidays &amp; PTO, including our own winter break week for full-time team members.</li> <li>Sabbatical opportunities for tenured team members.</li> <li>Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.</li> <li>Maternity and Parental leave benefits.</li> <li>Employer paid Short-term Disability &amp; Long-term Disability.</li> <li>Health and Wellness incentives.</li> <li>401k Matching.</li> <li>Better workdays.</li> </ul> <p><em>Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.</em></p></div>