Client Services Manager, Hospice at Bayada

<p>&nbsp;</p> <p><iframe src="https://www.youtube.com/embed/DxScXOg6sdY?si=goqnSEGLWYAq7CQY" width="560" height="314"></iframe></p> <p>&nbsp;</p> <h1 class="wnfdnti _1ibi0s33y _1ibi0s34u" data-pm-slice="1 1 []">Client Services Manager – Hospice</h1> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Location:</strong> Pennsylvania Media Hospice (PMH), Pennsylvania<br><strong>Work arrangement:</strong> 100% in-office<br><strong>Compensation structure:</strong> Base salary plus quarterly incentives&nbsp;</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Make a meaningful difference in hospice care</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">At BAYADA Hospice, care is about more than managing a diagnosis—it is about making every moment meaningful, comfortable, and peaceful for patients and the people who love them. Our teams work closely with families to understand their stories, values, and wishes, and to provide compassionate support throughout the hospice journey.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">We are seeking an energetic, organized, and compassionate <strong>Client Services Manager (CSM)</strong> to join our PMH Hospice office. This role supports hospice services across Chester, Delaware, and Philadelphia counties and is ideal for someone who can bring structure to a fast-moving environment, communicate with empathy, and lead with confidence when situations are complex or high stress.</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What you’ll do</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Coordinate day-to-day office operations that support safe, reliable hospice care.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Help manage scheduling, referrals, admissions, billing and invoicing workflows, onboarding, insurance confirmations, and related administrative processes.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Partner closely with the clinical leadership team, field staff, home health aides, patients, and families to support timely communication and continuity of care.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Maintain accurate records and use technology to monitor work, resolve issues, and keep priorities moving.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Communicate with grieving families and caregivers with patience, finesse, empathy, and respect.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Set clear expectations with field team members, address concerns directly and professionally, and follow through on commitments.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Prioritize competing needs, respond calmly in high-stress situations, and help the office maintain excellent service.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Contribute to a positive, accountable team culture grounded in compassion, excellence, and reliability.</p> </li> </ul> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">What we’re looking for</h2> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">High energy, sound judgment, and the ability to stay organized in a rapidly changing environment.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Excellent computer skills and confidence learning new systems; experience with Homecare Homebase is preferred and highly desired.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong communication skills, professional presence, and the ability to build trust with patients, families, and employees.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The confidence and backbone to make decisions, set boundaries, and provide clear direction while maintaining strong relationships.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">A high level of finesse and empathy when supporting people who are grieving or navigating end-of-life care.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The ability to handle multiple priorities, manage chaos constructively, and remain composed under pressure.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">A degree is preferred and may support future leadership growth, but it is not required.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Healthcare experience is welcome but not required; candidates from other backgrounds will be considered if they are sharp, eager to learn, and committed to providing exceptional service.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Willingness and ability to work 100% in the office.</p> </li> </ul> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Why join BAYADA?</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">BAYADA offers the opportunity to build a career while doing work that matters. You will join a team that values compassionate service, professional growth, collaboration, and the belief that every person deserves care delivered with dignity and respect. General benefits and employee support programs are available in accordance with BAYADA policy and eligibility requirements.</p> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Interview process</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The selection process is designed to help us understand your approach to technology, organization, communication, and compassionate service. It may include:</p> <ul class="wnfdntf"> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">An initial zoom screening with our talent acquisition partner.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">A first-round interview with our office team, held virtually or in person.</p> </li> <li class="wnfdnte _1ibi0s33w"> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">A final interview with our division director.&nbsp;</p> </li> </ul> <h2 class="wnfdnti _1ibi0s33y _1ibi0s34u">Apply now!!!</h2> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">BAYADA is an equal opportunity employer and values a diverse workforce. We consider qualified applicants without regard to legally protected characteristics.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Learn more about <a href="https://www.bayada.com/hospice-care" target="_blank">BAYADA Hospice Care</a>.</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">&nbsp;</p> <p class="wnfdntu _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">#LIRX</p><div class="content-conclusion"><p><strong><span style="color: black;">As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.</span></strong></p> <p>BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in <a href="https://www.bayada.com/50">here</a>.</p> <p>BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. &nbsp;Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.</p></div>