Product Designer at Avoca
About the Role
About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 100+ employees in under two years across our NYC headquarters and Santa Barbara office.
In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
About Avoca
Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.
We’ve expanded to 85 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.
We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.
The Role
We’re looking for a Product Designer to help shape the core Avoca product experience end-to-end. You’ll work closely with Product, Engineering, and Go-To-Market teams to design intuitive, scalable workflows for complex, high-impact use cases.
This is a high-ownership role where you’ll influence product direction, not just execution. You’ll be responsible for turning ambiguity into clarity and shipping experiences that customers rely on in mission-critical moments.
This role is ideal for a designer who thrives in fast-moving environments and wants real product impact.
What You’ll Do
Design end-to-end product experiences across Avoca’s core platform, from early concepts to polished execution
Partner closely with Product Managers to define problems, explore solutions, and ship impactful features
Translate complex workflows and AI-driven systems into intuitive, user-friendly interfaces
Conduct user research, usability testing, and customer interviews to inform design decisions
Create wireframes, prototypes, and high-fidelity designs that clearly communicate intent to Engineering
Collaborate with Engineering to ensure high-quality implementation and iteration post-launch
Help establish and evolve Avoca’s design system, patterns, and UX standards
Balance speed and quality in a fast-paced, high-growth environment
What You’ll Bring
3–6+ years of experience as a Product Designer on B2B SaaS products
Strong portfolio showcasing end-to-end product thinking and shipped work
Experience designing complex workflows, dashboards, or enterprise tools
Strong UX instincts paired with solid visual design skills
Comfort working cross-functionally with Product, Engineering, and stakeholders
Ability to take ambiguous problems and turn them into clear, usable solutions
Bonus: Experience with AI-powered products, vertical SaaS, or enterprise platforms
Who You Are
Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.
Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.
Autonomous, self-directed, and comfortable working with ambiguity.
A proactive and effective communicator.
You are collaborative, organized, and efficient.
Eager to work in person at our NYC office full time.
Why Avoca
At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Why Avoca
At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.