Technical Consultant I at Suvoda

<p>Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial&nbsp;sponsor and site professionals to take full command over the inherent logistical complexity behind&nbsp;mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such&nbsp;as oncology, central nervous system, and rare disease.</p> <p>&nbsp;</p> <p>Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes,&nbsp;and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client&nbsp;and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products&nbsp;and processes, and especially the specificities of the unique trial in question before taking any actions&nbsp;they may alter the data of the system in question.</p> <p>&nbsp;</p> <p><strong>Responsibilities:</strong></p> <p>&nbsp;</p> <ul> <li>Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management</li> </ul> <ul> <li>Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system</li> </ul> <ul> <li>Lead implementation of system change controls for studies during maintenance phase</li> <li>Manage the design of study data integration specifications between the IRT system and other eClinical solutions</li> </ul> <ul> <li>Create data review plans for each of the team’s IRT systems and ensure that reviews are completed on time per the plan</li> </ul> <ul> <li>Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues</li> </ul> <ul> <li>Responsible for the system training materials including manuals, walk through videos, and presentations.</li> </ul> <ul> <li>Work with the client study team to setup the IRT system data upon system go-live</li> <li>Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify</li> </ul> <p>resolutions</p> <ul> <li>Create and distribute support and maintenance reports for each of the team’s IRT systems to both internal Suvoda team members and the client’s study teams, as required</li> </ul> <ul> <li>Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions</li> </ul> <ul> <li>Identify and assist with the implementation of process improvements for the services department</li> <li>Assist the product team with the design and development of new features by providing feedback based on client requests and project experience</li> </ul> <ul> <li>Travel to client sites to attend meetings and conduct user training sessions</li> <li>Assist the customer care team with providing support to system users in multiple countries via the telephone and email</li> </ul> <ul> <li>Assist with the training of new staff members on the Suvoda product and processes</li> <li>Perform other related duties as required</li> </ul> <p>&nbsp;</p> <p><strong>Requirements:</strong></p> <ul> <li>At least 2 years of experience in a similar role</li> <li>Bachelor's degree required</li> <li>Interpersonal and communication skills</li> <li>Time management and organizational skills</li> <li>Analytical thinking</li> <li>Ability to understand technical systems and perform troubleshooting</li> <li>Creative problem solving</li> <li>Attention to detail</li> </ul> <p>&nbsp;</p> <p>#LI-AA1</p><div class="content-conclusion"><p><strong><em>We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to <a class="c-link" href="https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes" target="_blank" data-stringify-link="https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes" data-sk="tooltip_parent">this FTC consumer alert</a>.&nbsp;</em></strong></p> <p><em><strong>As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.</strong></em></p> <p><em><strong>If you are based in California, we encourage you to read this important information for California residents linked <a href="https://www.suvoda.com/california-applicant-privacy-notice-and-policy" target="_blank">here</a>.</strong></em></p></div>