SHEIN Distribution Corporation
Staff Site Reliability Engineer at SHEIN Distribution Corporation
San DiegoFull-timeSite Reliability EngineeringPosted about 2 months ago
Apply with PipelineAbout the Role
<p><strong><span data-contrast="auto">About SHEIN</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 15,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p><strong><span data-contrast="auto">Position Summary</span></strong><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>
<p>We are seeking a Staff Site Reliability Engineer (Official Title: Staff Site Reliability Engineer I) with deep experience operating and evolving large-scale, mission-critical systems where availability and reliability are non-negotiable.</p>
<p>At SHEIN, Site Reliability Engineers are hybrid software and systems engineers responsible for keeping production services always on while enabling the platform to scale rapidly and safely. In this role, you will own and support complex services and infrastructure, ensuring they consistently meet reliability and performance expectations. At the Staff level, you will also provide technical leadership, influencing platform architecture, reliability strategy, and operational standards across the organization.</p>
<p> The SRE team owns and maintains critical open-source and in-house technologies that underpin the platform and serves as a core contributor to major engineering initiatives. We are accountable for driving platform operability forward by reducing incident frequency, minimizing MTTR, and improving system resilience, efficiency, and resource utilization.</p>
<p>You will work closely with global, cross-functional teams to design, build, and evolve observability and operational tooling—including metrics, logs, traces, alerting, and automation—providing deep visibility into system behavior. Through hands-on engineering and operational excellence, you will proactively identify risks and failure modes, help prevent incidents before they occur, and lead fast, effective responses when they do. To succeed in this role, you will combine strong software engineering skills, solid to deep expertise in Linux, networking, and distributed systems, and a passion for solving problems of scale, complexity, and reliability. Your work will directly contribute to delivering a stable, scalable, and high-performing experience for customers worldwide.</p>
<p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span><strong><span data-contrast="auto">Job Responsibilities</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Keep SHEIN’s mission-critical production systems running 24/7/365, participating in on-call rotations and acting decisively during incidents. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Triage and resolve production incidents, leveraging AI-assisted log analysis and anomaly detection to accelerate root cause identification; drive continuous improvements that reduce MTTR and prevent recurrence.</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Monitor and manage capacity planning and resource utilization, partnering with cross-functional teams to ensure systems scale safely while remaining cost-effective. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Own and operate core open-source infrastructure such as APISIX, Nginx, Kubernetes, Kafka, Elasticsearch, Redis, Consul, Etcd, Zookeeper and other large-scale distributed systems. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1">Design, build, and maintain observability solutions (metrics, logs, traces, alerting), incorporating AI-powered anomaly detection and intelligent alert correlation to surface actionable signals from high-volume telemetry, improving system visibility and resiliency.</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Automate operational workflows and eliminate manual toil through scripting, tooling, and process improvements, including the use of AI-assisted development tools (e.g., Claude Code) to accelerate the building and iteration of internal operational platforms.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Develop and maintain technical documentation, including runbooks, architecture diagrams, operational procedures, and on-call playbooks. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Work closely with global engineering teams to improve infrastructure reliability and performance through better system design and operational discipline. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Mentor Senior and mid-level SREs, raising the overall technical bar and operational maturity of the team. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Lead efforts to modernize the platform in alignment with industry best practices and evolving technology standards.</span></li>
</ul>
<p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span><strong><span data-contrast="auto">Job Requirements</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline, or equivalent practical experience. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">6+ years of experience owning and operating large-scale, high-traffic, 24/7 production systems, ideally in cloud or cloud-native environments.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Experience applying AI/LLM-powered tools to reliability engineering, including designing and building automation or internal tools using AI-assisted development tools (e.g., Claude Code).</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Solid foundations in Linux, networking, and distributed systems, with the ability to debug complex production issues end to end. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Hands-on experience with incident response, troubleshooting, and performance optimization in distributed systems. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Strong software engineering skills with experience building automation, tooling, or platforms in languages such as Python or Go. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Experience operating or supporting open-source infrastructure components such as APISIX, Nginx, Kubernetes, Kafka, Elasticsearch, Redis, Consul, Etcd, Zookeeper, etc. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Experience with observability and monitoring systems (Prometheus, Grafana, Zabbix, etc.) and performance analysis. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Familiarity with Git, CI/CD pipelines, and configuration management tools (e.g., Ansible). </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">A strong sense of ownership, a systematic approach to problem-solving, and a passion for making systems more reliable. </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}">Strong communication skills and the ability to collaborate effectively with geographically distributed teams.</span></li>
</ul>
<p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> <strong>Nice to Have</strong></span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Bilingual fluency in Mandarin and English.</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Kubernetes Administrator certification or equivalent real-world experience.</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Experience operating big data platforms (Hadoop, Yarn, HBase, Hive, Spark).</li>
<li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1">Experience applying AI/LLM-powered tools to reliability engineering, including designing and building automation or internal tools using AI-assisted development platforms (e.g., Claude Code).</li>
</ul>
<p><strong><span data-contrast="none">Benefits and Perks</span></strong><span data-ccp-props="{"201341983":0,"335557856":16777215,"335559740":257}"> </span></p>
<ul>
<li><span data-contrast="none">Bonus and RSU eligible</span></li>
<li><span data-contrast="none">Healthcare (medical, dental, vision, prescription drugs)</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Health Savings Account with Employer Funding</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Flexible Spending Accounts (Healthcare and Dependent care)</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Company-Paid Basic Life/AD&D insurance</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Company-Paid Short-Term and Long-Term Disability</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Employee Assistance Program</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Business Travel Accident Insurance</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">401(k) Savings Plan with discretionary company match and access to a financial advisor </span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Vacation, paid holidays, floating holiday and sick days </span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Employee discounts</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Free weekly catered lunch</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Dog-friendly office (available at select locations)</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Free gym access (available at select locations)</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Free swag giveaways</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Annual Holiday Party</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Invitations to pop-ups and other company events</span><span data-ccp-props="{"335557856":16777215,"335559739":0}"> </span></li>
<li><span data-contrast="none">Complimentary daily office snacks and beverages</span></li>
</ul>
<p><span data-ccp-props="{"335557856":16777215,"335559739":0}">#LI-ED1</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$108,000</span><span class="divider">—</span><span>$180,000 USD</span></div></div></div>
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