AI Platform Engineer II at Braze

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><h4>WHAT YOU'LL DO</h4> <p>Join the AI Platform team at Braze to build and scale BrazeAI Decisioning Studio - a reinforcement learning platform at the forefront of AI Decisioning. The platform runs continuous experimentation and personalizes customer engagement at the individual level, helping brands move from rule-based campaigns to autonomous, self-optimizing interactions. You'll work at the intersection of cloud-native infrastructure, data-intensive systems, and machine learning in production.</p> <p>Main responsibilities:</p> <ul> <li>Build and maintain critical services and subsystems on our AI platform, balancing performance with cost-effective operations</li> <li>Implement cloud-native solutions that ensure reliability, scalability, and fault tolerance</li> <li>Troubleshoot production incidents end-to-end, going deep to identify root causes and implement durable fixes</li> <li>Contribute to observability practices using Sentry and Datadog to proactively detect issues and minimize downtime</li> <li>Collaborate with data scientists, ML engineers, and product teams to translate real-world use cases into platform capabilities</li> <li>Improve developer experience by streamlining workflows, enhancing tooling, and supporting MLOps best practices</li> </ul> <p>Tech stack:</p> <ul> <li>Core Data &amp; ML: Python, Ibis, FastAPI, Dataproc (Spark), SQL, BigQuery, MLflow, Streamlit</li> <li>Platform &amp; Infrastructure: Google Cloud Platform, AWS, Kubernetes, Helm, Terraform</li> <li>Workflows &amp; Orchestration: Airflow, RabbitMQ, Celery</li> <li>CI/CD: GitHub Actions, Jenkins</li> <li>Observability: Sentry, Datadog</li> </ul> <p>Why this role:</p> <ul> <li>Production ML at scale: no toy datasets or notebook demos; you’re building infrastructure that powers real AI workloads</li> <li>Engineering rigor: unit and integration tests, modular design, CI/CD, pair programming, and code reviews are how we work, not aspirations</li> <li>Learn continuously: deep exposure to ML system architecture, end-to-end ML workflows, and reinforcement learning systems</li> </ul> <h4>WHO YOU ARE</h4> <ul> <li>2-4 years of experience in platform engineering, infrastructure, or a related backend role</li> <li>Solid understanding of platform architecture, particularly in ML or data-intensive environments</li> <li>Hands-on experience with Kubernetes and cloud infrastructure (GCP preferred)</li> <li>Ability to troubleshoot complex distributed systems under pressure</li> <li>Writes clean, modular code with a focus on testable APIs and maintainable design</li> <li>Experience working with AI coding assistants. Understands effective prompting strategies and can articulate when these tools add value versus when they're not appropriate</li> <li>Clear communicator who can work across technical and non-technical stakeholders</li> <li>Proactive problem solver who identifies issues and works around obstacles without waiting for direction</li> </ul> <p>For candidates based in Ontario, the pay range for this position at the start of employment is expected to be between CA<span data-sheets-root="1">$125,280 </span>and CA<span data-sheets-root="1">$235,736</span>/year with an expected On Target Earnings (OTE) between CA<span data-sheets-root="1">$139,200</span> and CA<span data-sheets-root="1">$258,000</span>/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.</p><div class="content-conclusion"><div class="p-rich_text_section"> <p><strong>WHAT WE OFFER<br></strong></p> <p><em>Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </em><a href="https://www.braze.com/company/careers/how-we-hire#benefit-section"><em>here</em></a><em>. More details on benefits plans will be provided if you receive an offer of employment.</em></p> <p>From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p> <ul> <li>Competitive compensation that may include equity</li> <li>Retirement and Employee Stock Purchase Plans</li> <li>Flexible paid time off</li> <li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li> <li>Family services that include fertility benefits and equal paid parental leave</li> <li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li> <li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li> <li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching&nbsp;</li> <li>Employee Resource Groups that provide supportive communities within Braze</li> <li>Collaborative, transparent, and fun culture recognized as a Great Place to Work®</li> </ul> <p><strong>ABOUT BRAZE<br><br></strong>Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.<br><br>The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.<br><br>Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.<br><br>The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.</p> <strong>BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</strong> <p>At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p> <p>Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you <em>you</em>.</p> <p>We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.</p> <em>Please see our</em><a href="https://www.braze.com/company/legal/privacy-policy-job-candidates"><em> </em><em>Candidate Privacy Policy</em></a><em> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</em></div></div>