Associate Authentication Analyst at DigiCert
Lehi, UtahFull-timeAuthentication and SupportPosted 21 days ago
Apply with PipelineAbout the Role
<div class="content-intro"><p style="line-height: 1.4;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Who we are</strong></span></p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at <a href="http://www.digicert.com/">www.digicert.com</a></span></p></div><p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Job summary</strong></span></p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.</span></p>
<p style="line-height: 1.4;"> </p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What you will do</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Project a professional company image through phone, chat and email interactions.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Recognize, document and alert supervisors of trends in customer calls.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Research customer organizations and verify organization contact details online.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Answer pre-sales and customer inquiries via phone, email, and live chat.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinate the implementation or scheduling of validation testing with affected departments and personnel.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.</span></li>
</ul>
<p style="line-height: 1.4;"> </p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What you will have</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">High School Diploma or equivalent.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">1+ year of experience in customer service.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Comfortable working on a computer daily and conversing over the phone and through email.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong oral, written and interpersonal communication skills.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Proficient knowledge of Microsoft products and other applicable software or applications.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Detailed-oriented with excellent organization skills.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Self-motivated, manage your time well, and get things done.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Team oriented and ability to work with people from diverse backgrounds.</span></li>
</ul>
<p style="line-height: 1.4;"> </p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Nice to have</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Bachelors degree in IT, Computer Science, or other technical degree.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">2+ years of experience in a customer service role within the tech industry.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Excellent knowledge of Microsoft products and other applicable software or applications.</span></li>
</ul>
<p style="line-height: 1.4;"> </p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Benefits</strong></span></p>
<ul>
<li><span data-contrast="none">Competitive compensation and comprehensive health, dental, and vision coverage</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Retirement savings programs with company matching (401(k) or RRSP)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Generous paid time off, including holidays, and vacation</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Paid parental leave and family support benefits</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Life and disability</span><strong><em><span data-contrast="none"> </span></em></strong><span data-contrast="none">coverage</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Flexible spending and health savings options (where applicable)</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Health and wellness support, including gym reimbursement and wellness programs</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Employee Assistance Program with </span><span data-contrast="none">24/7</span><span data-contrast="none">confidential support for employees and families</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Education assistance and professional development opportunities</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Access to LinkedIn Learning and continuous learning resources</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Employee referral bonus program and additional company perks and discounts</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
<li><span data-contrast="none">Business travel insurance and global employee support programs</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559737":0,"335559738":60,"335559739":60}"> </span></li>
</ul>
<p style="line-height: 1.4;"> </p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.</span></p>
<p style="line-height: 1.4;"> </p>
<p style="line-height: 1.4;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#LI-KK1</span></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong><span data-contrast="auto"><span class="TextRun Underlined SCXW779494 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW779494 BCX0">Compensation Transparency: </span></span><span class="EOP Selected SCXW779494 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"335559731":720,"335559738":0,"335559739":0}"> </span></span></strong></p>
<p><span data-contrast="auto">The annualized base salary range for this position is outlined below.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">This role may also be eligible for benefits, which will be discussed during the hiring process. We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="auto">For more information regarding our comprehensive benefits, see the benefits section.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p></div><div class="title">Base Salary</div><div class="pay-range"><span>$40,012.80</span><span class="divider">—</span><span>$41,998 USD</span></div></div></div>
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