Senior Production Support Engineer at Frazier & Deeter

<p><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Join Frazier &amp; Deeter and be a part of a rapidly growing Top 50 accounting &amp; advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several <a href="https://www.frazierdeeter.com/locations/">offices</a>&nbsp;across the U.S., UK, and India, there is a spot for you!&nbsp;</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:120,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="heading 2">We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:120,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 2">At Frazier &amp; Deeter, </span><span data-ccp-parastyle="heading 2">we’re</span><span data-ccp-parastyle="heading 2"> committed to training, mentoring, and developing our staff members. </span></span><span data-contrast="auto"><span data-ccp-parastyle="heading 2">With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.</span><span data-ccp-parastyle="heading 2">&nbsp;</span></span><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:120,&quot;335559740&quot;:240}">&nbsp;</span></p> <p><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:120,&quot;335559740&quot;:240}"><strong>Job Summary:</strong></span></p> <div>At Frazier &amp; Deeter, our technology solutions play a critical role in supporting our people, clients, and continued growth. We are seeking a&nbsp;<strong>Senior Production Support Engineer</strong> to serve as a technical leader responsible for maintaining the stability, performance, and reliability of internally developed applications, automations, integrations, and AI-enabled solutions. This role combines complex problem-solving, operational excellence, and cross-functional collaboration to ensure our technology ecosystem delivers a seamless experience for users across the firm.</div> <p><strong><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:120,&quot;335559740&quot;:240}"><span class="TextRun SCXW232047703 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW232047703 BCX0">Duties &amp; Responsibilities:</span></span></span></strong></p> <ul> <li>Provide front-line senior support for internally built tools, automations, AI-enabled capabilities, integrations, and data workflows.</li> <li>Serve as a technical peer to the development team by reviewing logs, diagnosing issues, identifying root cause, and recommending durable fixes.</li> <li>Create monitoring, alerting, operational runbooks, and support procedures for production applications and automations.</li> <li>Triage user issues, distinguish break-fix support from enhancement requests, and translate recurring issues into requirements for development and business analyst teams.</li> <li>Provide white-glove post-cutover support for newly acquired teams after system migrations.</li> <li>Mentor the junior Production Support Engineer and establish quality standards for the support function.</li> <li>Help protect developer capacity by absorbing support work that the service desk is not positioned to handle.</li> </ul> <p><strong><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:120,&quot;335559740&quot;:240}">Education &amp; Experience:&nbsp;</span></strong></p> <ul> <li>Senior engineer with 5+ years experience in software development, application support, or integration support.</li> <li><span data-olk-copy-source="MailCompose">Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.</span></li> <li>Ability to read logs, troubleshoot APIs, diagnose automation issues, and identify root causes across multiple systems.</li> <li>Understanding of AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar enterprise platforms preferred.</li> <li>Familiarity with SDLC, defect triage, monitoring, alerting, support documentation, and production support practices.</li> <li>Strong written communication skills and ability to document technical issues clearly for developers and business users.</li> <li>Ability to operate calmly during post-cutover stabilization and high-pressure support windows.</li> </ul> <p><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:120,&quot;335559740&quot;:240}"><span data-teams="true">#LI - hybrid</span></span></p>