Shift Manager at BATHHOUSE

<div class="content-intro"><p><strong>ABOUT BATHHOUSE</strong></p> <p>Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service.</p> <p>We focus on functionality over preciousness and recovery over relaxation—the “anti-spa” spa experience. We are industry rebels. Join us.</p></div><p><strong>JOB DESCRIPTION&nbsp;</strong></p> <p>Bathhouse is seeking a thoughtful and experienced Shift Manager to help oversee the operations of the facility. This role includes day-to-day oversight over multiple departments — including guest services, amenities, therapies, restaurant, and housekeeping — ensuring everything runs smoothly and consistently throughout the shift. The Shift Manager leads and supports the team on the floor, ensures that service standards are upheld, and helps create a positive experience for both guests and employees. The role reports into the General Manager.&nbsp;</p> <p><strong>RESPONSIBILITIES</strong></p> <ul> <li>Manage daily floor operations across all departments to ensure smooth, safe, and efficient service flow.</li> <li>Be a visible leader on the floor — support the team and resolve issues in real time.</li> <li>Direct the work of daily staff and ensure that they are consistently meeting service standards so that every guest has a warm, seamless experience.</li> <li>Open and/or close the facility, including cash handling, walk-throughs, checklists, and reporting.</li> <li>Oversee department leads and support them on various tasks such as scheduling, labor management, and break coverage to stay within targets.</li> <li>Monitor cleanliness, safety, and maintenance needs; escalate and follow up on issues promptly.</li> <li>Handle guest questions, feedback, and complaints with professionalism and care — turn moments of friction into recovery opportunities.</li> <li>Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD)</li> <li>Coach team members during shifts — provide real-time feedback, guidance, and encouragement.</li> <li>Help interview, hire, onboard, and train new team members, reinforcing culture, systems, and expectations.</li> <li>Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams.</li> <li>Partner with the GM to provide team member feedback and evaluation, and if necessary, discipline.&nbsp;</li> <li>Prepare and submit end-of-shift notes, incident logs, and updates so the next team is set up for success.</li> <li>Support health, safety, and compliance standards — ensure policies are followed at all times.</li> </ul> <p><strong>QUALIFICATIONS</strong></p> <ul> <li>2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership.</li> <li>Experience supervising and managing teams during active shifts (opening, closing, floor management, or similar).</li> <li>Strong people leadership skills — able to motivate, support, and hold teams accountable.</li> <li>Calm under pressure, with excellent problem-solving and decision-making skills.</li> <li>Comfortable being highly visible on the floor as needed.</li> <li>Proven ability to handle guest issues with empathy, composure, and follow-through.</li> <li>Familiarity with scheduling, labor management, and daily reporting preferred.</li> <li>Comfortable using POS systems, scheduling tools, and basic Google/Office tools.</li> <li>Organized and detail-oriented, with the ability to manage multiple priorities at once.</li> <li>Commitment to cleanliness, safety, and operational standards.</li> <li>Able to work evenings, weekends, and holidays as needed.</li> <li>Ability to stand/walk for extended periods and lift up to ~25–30 lbs as needed.</li> </ul> <p><strong>COMPENSATION &amp; BENEFITS</strong></p> <ul> <li>Total compensation: $67,000 + monthly bonus</li> </ul> <ul> <li>Medical, Vision, and Dental insurance available for full-time employees.</li> <li>Complimentary unlimited admission to Bathhouse.</li> <li>Three “Plus One” guest passes per month.</li> <li>50% discount on services, retail products, and restaurant offerings.</li> </ul> <p><br><br></p>