Client Services Manager, Home Care at Bayada

<div class="WFVF WGUF WHVF"> <div class="WIVF wd-73fa0ccf-1e46-408e-9a76-a6e0fe650d89"> <p></p> <h1 data-pm-slice="1 1 []">Client Services Manager – Kauai Home Care&nbsp;</h1> <h2>Position Summary</h2> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The Client Services Manager leads field staff in delivering excellent customer service and quality home care services, with a strong focus on service delivery, coordination of client services, caseload growth, and ongoing case management. This role partners closely with office leadership and clinical partners to support clients, families, referral sources, and employees while reflecting The BAYADA Way: compassion, excellence, and reliability.</p> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea"><strong>Comprehensive Salary: $45-60k per year plus performance-based incentives.&nbsp;</strong></p> <h2>Key Responsibilities</h2> <h3>Client Services and Caseload Management</h3> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Develop and grow the office caseload through strong relationship-building with clients, referral sources, payors, and community partners.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Handle incoming service inquiries, document referrals accurately, and clearly establish service expectations, billing arrangements, and processes for issue resolution.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Obtain insurance confirmation and authorizations by coordinating with internal teams, payors, clients, and clinical managers as needed.</p> </li> </ul> <h3>Scheduling and Coordination</h3> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Effectively schedule field staff based on competency and availability to ensure quality care and continuity of service.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Follow up on assignments after services begin to support client, family, and employee satisfaction and help ensure reliable coverage with minimal unnecessary staff changes.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Serve as a key point of coordination among clients, families, clinical managers, field staff, physicians, case managers, and office team members.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Address client questions or concerns related to service, scheduling, and billing, and ensure timely documentation and follow-up on incidents or complaints.</p> </li> </ul> <h3>Operational and Financial Management</h3> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Process weekly reports and maintain accurate documentation to support continuity of care and office operations.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Support payroll and billing processes by ensuring required information is accurate, complete, and submitted on time.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Monitor caseload performance metrics such as gross margin, overtime, and unfilled hours, and manage billing and pay rates within approved limits.</p> </li> </ul> <h3>Team and Field Staff Support</h3> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Partner with clinical managers to support field staff supervision, performance, recognition, and retention.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Participate in recruitment and onboarding activities, including sharing staffing ideas, managing candidate inquiries, interviewing, and supporting orientation as needed.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Support office operations by assisting with call-outs, urgent service needs, meetings, and general team responsibilities.</p> </li> </ul> <h2>Qualifications</h2> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Bachelor’s degree required or equivalent experience.&nbsp;</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Demonstrated strong interpersonal skills and a proven record of goal achievement.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Prior supervisory experience required.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Prior healthcare, home care, and recruiting experience preferred.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Competence in basic PC skills and the ability to communicate effectively in English required.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Demonstrated ability to take on increasing responsibility with positive results and ambition to grow beyond the current role.</p> </li> </ul> <h2>Preferred Characteristics</h2> <ul> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Service-minded leader who can balance client needs, employee support, and office priorities in a fast-paced environment.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Strong judgment, follow-through, and organizational skills with the ability to manage multiple moving pieces effectively.</p> </li> <li> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">Committed to representing BAYADA with compassion, excellence, and reliability in every interaction.</p> </li> </ul> <h2>Why This Role Matters</h2> <p class="wnfdntf _1ibi0s3f5 _1ibi0s3ce _1ibi0s3ea">The Client Services Manager plays a central role in helping the KHC office deliver a high-quality home care experience by coordinating services, supporting field staff, strengthening client and referral relationships, and ensuring reliable ongoing care for clients and families.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>#LIRX</strong></p> <p><strong>#JoinBAYADA-RX</strong></p> <p>&nbsp;</p> </div> </div> <div id="227d5dd619854a998339d0885af661c7" class="WJVF" data-automation-id="decorationWrapper"> <div class="WIUI WKTI WJUI"> <div id="227d5dd619854a998339d0885af661c7-e7e23be78a2fa297" data-automation-widget="richTextArea" data-automation-metadata-id="56$309310" data-uxi-form-item-child-list-index="2"> <div class="css-v47zm2-FocusContainer e1ge5hpl0"> <div class="css-1wackw6-EditorContainer e1ge5hpl1" data-automation-id="richTextEditor" data-metadata-id="56$309310" data-uxi-widget-editable="false"> <div class="css-1v6ili8-TextEditorContainer eg1t6ed0" data-automation-id="richTextContent"> <div class="css-149jhad">&nbsp;</div> </div> </div> </div> </div> </div> </div> <p>&nbsp;</p><div class="content-conclusion"><p><strong><span style="color: black;">As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.</span></strong></p> <p>BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in <a href="https://www.bayada.com/50">here</a>.</p> <p>BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. &nbsp;Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.</p></div>