Senior Technical Writer at Sisense

<p>In this role, you will help us improve the Sisense developer experience via documentation, including code examples and tutorials. You will be responsible for creating, publishing, and maintaining user-centric developer documents from concept to code. You will partner with product managers, development teams, and other stakeholders to build API/developer documentation, including samples and more. You will be responsible for the end-to-end content creation process, including content strategy, IA design, AI audits, writing, editing, reviews, and publication.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Lead the content strategy, Information Architecture (IA) design, and maintenance for the developer documentation site.</li> <li>Drive a "Clean Sweep" initiative to overhaul the information architecture for both human and AI developers and migrate content to the new Docusaurus-based infrastructure (possible to use a different platform if preferable).</li> <li>Implement an "AI-First Design" strategy, using llm.txt standards and structured solution summaries to ensure content is legible to LLMs and reduces hallucination in AI-generated code.</li> <li>Produce high-quality documentation (API &amp; SDK docs, feature guides, release notes) that is intent-based, rewriting tutorials to include the "Why" and "Use Case" descriptions alongside technical steps.</li> <li>Collaborate with the REST API engineering team on documentation sanitation, migrating high-priority endpoints to OpenAPI 3.0 specs, and providing detailed usage explanations.</li> <li>Create and maintain accurate code samples, including embedding interactive and editable code examples and the Compose SDK playground directly into the documentation.</li> <li>Perform final "Human-AI" clarity audits on all tutorials before launch.</li> <li>Work closely with R&amp;D and Product teams to ensure the quality and accuracy of all content.</li> <li>Act on feedback from the field, both inside and outside the organization, in order to continually improve the documentation.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>English mother-tongue or mother-tongue equivalent.</li> <li>4+ years of experience authoring complex technical documentation for a developer or engineering audience.</li> <li>Established track record of project ownership, project management, and self-direction, with proven experience in defining Information Architecture.</li> <li>Deep experience with SDK or API documentation for an engineering audience. Knowledge of REST APIs, OpenAPI, and familiarity with JavaScript front end frameworks or Typescript are a must.</li> <li>Hands-on experience with code and software development tools such as IDEs (Visual Studio, WebStorm, etc.) and Source Control (GitHub, Gitlab, etc.).</li> <li>Ability to understand code samples and improve their documentation, both inline and externally.</li> <li>Familiarity with API documentation tools such as Swagger or OpenAPI.</li> <li>Great communication skills, written and verbal.</li> <li>"Self-starter" mindset with a bias for action.</li> <li>BA/BS in Computer Science, English, or equivalent work experience.</li> </ul> <p><strong>Preferences:</strong></p> <ul> <li>Experience with Docusaurus, MDX, and modern static site generators.</li> <li>Experience writing documentation in Markdown format.</li> <li>Knowledge of BI, data analytics, and big data technologies.</li> <li>Familiarity with web or application development technologies such as React, Angular, or Vue.</li> <li>Experience collaborating across multiple teams and competing deadlines.</li> </ul>