Care Coordinator at Helping Hands Family

<div class="content-intro"><p><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://hhfamily.com/wp-content/uploads/2022/08/hh-logo-300x76.png" alt="" width="300"></p></div><div><span style="font-size: 10pt;"><strong>Make a meaningful impact in the Autism Community!</strong>&nbsp;As a Care Coordinator at Helping Hands Family, you will guide families through the intake process, ensure all necessary documentation is completed, and coordinate initial steps to begin ABA services.</span></div> <div>&nbsp;</div> <div><span style="font-size: 10pt;"><strong>Are you ready to help families navigate their journey?</strong>&nbsp;This entry-level position is perfect for someone with a compassionate, customer-focused attitude and a drive to make a direct impact.</span></div> <div>&nbsp;</div> <div><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);">This is a hybrid role: teammates will work at our Support Center in King of Prussia 2 days per week, one week per month (assigned by manager) and work from home/remote on other days.&nbsp;</span></div> <div>&nbsp;</div> <div><span style="font-size: 10pt;"><strong>Key Responsibilities:</strong></span></div> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Educate prospective clients on the services offered by Helping Hands Family.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Communicate with clients during the admissions process regarding status, timelines, and additional information needed.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Assist families in obtaining necessary paperwork for the intake process, including communication with diagnosing physicians.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Gather and verify insurance information to determine covered services.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage insurance case management, including obtaining authorizations and maintaining relationships with care coordinators.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain data integrity in practice management and electronic medical records systems, including data entry and auditing.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage intake for potential new clients, medical records, data entry, and processing for new markets until a Program Support Specialist is onboarded.</span></li> </ul> <div><span style="font-size: 10pt;"><strong>What You Bring:</strong></span></div> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">1+ year(s) of healthcare customer service experience</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Experience working with children diagnosed with Autism or other disabilities, a plus</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Bachelor’s Degree (preferred)</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Passion for helping families access support for their children</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Strong attention to detail and communication skills</span></li> </ul> <div><span style="font-size: 10pt;"><strong>Why You'll Love Working with Us:</strong></span></div> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Benefits Package:</strong>&nbsp;Includes medical, dental, and vision coverage, 401k match, and paid family leave.</span></li> <li style="font-size: 10pt;"> <div><span style="font-size: 10pt;"><strong>Career Ladder:</strong>&nbsp;Opportunities for growth</span></div> </li> <li style="font-size: 10pt;"> <div><span style="font-size: 10pt;"><strong>Compensation:</strong>&nbsp;$20.00-$24.00</span></div> </li> </ul> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Helping Hands Family Base Salary Range</div><div class="pay-range"><span>$20</span><span class="divider">&mdash;</span><span>$24 USD</span></div></div></div><div class="content-conclusion"><p style="margin: 0px;"><span style="font-family: helvetica; font-size: 12pt; color: #003d4c;"><span style="color: #722257;"><strong>Ready to Make a Difference? Apply Now!</strong></span></span></p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;">Helping Hands Family (HHF) is&nbsp;<span style="font-family: helvetica; font-size: 12pt; color: #993366;"><strong><span style="font-size: 10pt;">Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025</span></strong></span>. We are a <span style="color: #722257;"><strong>top-rated</strong></span> ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.</span><br><img style="max-width: 100%;" src="https://hhfamily.com/wp-content/uploads/2024/08/Great-Place-to-Work-Logo-2024-300x300.png" alt="" width="133"><img src="https://i.ibb.co/mCBMc2C3/MODES-SECO-MSEPPartner-Badges-General-23-Dec2025-FINAL.jpg" alt="" width="133" style="max-width: 100%;"><img style="max-width: 100%;" src="https://hhfamily.com/wp-content/uploads/2024/08/BHCOE-Logo-300x300.png" alt="" width="133"><img style="max-width: 100%;" src="https://hhfamily.com/wp-content/uploads/2024/08/CASP-Logo-300x300.png" alt="" width="133"><img style="max-width: 100%;"></p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt;"><em><span style="color: #000000;">All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.</span></em></span></p> <p>&nbsp;</p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;"><span style="font-family: helvetica; font-size: 10pt; color: #000000;">&nbsp; &nbsp; &nbsp;<img style="max-width: 100%;" src="https://hhfamily.com/wp-content/uploads/2022/08/hh-logo-300x76.png" alt="" width="300"></span></p> <p style="margin: 0px;">&nbsp;</p> <p style="margin: 0px;"><span style="font-size: 10pt; font-family: helvetica; color: #000000;">Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.</span></p> <p style="margin: 0px;">&nbsp;</p></div>