Senior Staff Technical Program Management (SAP) at Coupang

<p><strong>Company&nbsp;Introduction</strong></p> <p>We&nbsp;exist&nbsp;to&nbsp;wow&nbsp;our&nbsp;customers.&nbsp;We&nbsp;know&nbsp;we’re&nbsp;doing&nbsp;the&nbsp;right&nbsp;thing&nbsp;when&nbsp;we&nbsp;hear&nbsp;our&nbsp;customers&nbsp;say,&nbsp;“How&nbsp;did&nbsp;we&nbsp;ever&nbsp;live&nbsp;without&nbsp;Coupang?”&nbsp;Born&nbsp;out&nbsp;of&nbsp;an&nbsp;obsession&nbsp;to&nbsp;make&nbsp;shopping,&nbsp;eating,&nbsp;and&nbsp;living&nbsp;easier&nbsp;than&nbsp;ever,&nbsp;we’re&nbsp;collectively&nbsp;disrupting&nbsp;the&nbsp;multi-billion-dollar&nbsp;e-commerce&nbsp;industry&nbsp;from&nbsp;the&nbsp;ground&nbsp;up.&nbsp;We&nbsp;are&nbsp;one&nbsp;of&nbsp;the&nbsp;fastest-growing&nbsp;e-commerce&nbsp;companies&nbsp;that&nbsp;established&nbsp;an&nbsp;unparalleled&nbsp;reputation&nbsp;for&nbsp;being&nbsp;a&nbsp;dominant&nbsp;and&nbsp;reliable&nbsp;force&nbsp;in&nbsp;South&nbsp;Korean&nbsp;commerce.</p> <p>&nbsp;</p> <p>We&nbsp;are&nbsp;proud&nbsp;to&nbsp;have&nbsp;the&nbsp;best&nbsp;of&nbsp;both&nbsp;worlds&nbsp;—&nbsp;a&nbsp;startup&nbsp;culture&nbsp;with&nbsp;the&nbsp;resources&nbsp;of&nbsp;a&nbsp;large&nbsp;global&nbsp;public&nbsp;company.&nbsp;This&nbsp;fuels&nbsp;us&nbsp;to&nbsp;continue&nbsp;our&nbsp;growth&nbsp;and&nbsp;launch&nbsp;new&nbsp;services&nbsp;at&nbsp;the&nbsp;speed&nbsp;we&nbsp;have&nbsp;been&nbsp;since&nbsp;our&nbsp;inception.&nbsp;We&nbsp;are&nbsp;all&nbsp;entrepreneurial&nbsp;surrounded&nbsp;by&nbsp;opportunities&nbsp;to&nbsp;drive&nbsp;new&nbsp;initiatives&nbsp;and&nbsp;innovations.&nbsp;At&nbsp;our&nbsp;core,&nbsp;we&nbsp;are&nbsp;bold&nbsp;and&nbsp;ambitious&nbsp;people&nbsp;that&nbsp;like&nbsp;to&nbsp;get&nbsp;our&nbsp;hands&nbsp;dirty&nbsp;and&nbsp;make&nbsp;a&nbsp;hands-on&nbsp;impact.&nbsp;At&nbsp;Coupang,&nbsp;you&nbsp;will&nbsp;see&nbsp;yourself,&nbsp;your&nbsp;colleagues,&nbsp;your&nbsp;team,&nbsp;and&nbsp;the&nbsp;company&nbsp;grow&nbsp;every&nbsp;day.</p> <p>&nbsp;</p> <p>Our&nbsp;mission&nbsp;to&nbsp;build&nbsp;the&nbsp;future&nbsp;of&nbsp;commerce&nbsp;is&nbsp;real.&nbsp;We&nbsp;push&nbsp;the&nbsp;boundaries&nbsp;of&nbsp;what’s&nbsp;possible&nbsp;to&nbsp;solve&nbsp;problems&nbsp;and&nbsp;break&nbsp;traditional&nbsp;tradeoffs.&nbsp;Join&nbsp;Coupang&nbsp;now&nbsp;to&nbsp;create&nbsp;an&nbsp;epic&nbsp;experience&nbsp;in&nbsp;this&nbsp;always-on,&nbsp;high-tech,&nbsp;and&nbsp;hyper-connected&nbsp;world.</p> <p>&nbsp;</p> <p><strong>Job&nbsp;Overview</strong></p> <p>As a Technical Program Manager, you will lead complex, cross-functional technical programs with end-to-end accountability, focusing on enterprise initiatives including SAP S/4HANA transformation and related integrations. You will work closely with business leaders, SAP Solution Architecture, and engineering teams to define program strategy, align stakeholders, drive execution, and ensure delivery meets enterprise standards for performance, reliability, integration, and security.</p> <p>&nbsp;</p> <p><strong>Key&nbsp;Responsibilities</strong></p> <ul> <li>Own&nbsp;and&nbsp;deliver&nbsp;multiple&nbsp;large-scale&nbsp;technical&nbsp;programs&nbsp;end-to-end</li> <li>Drive&nbsp;strategic&nbsp;enterprise&nbsp;initiatives&nbsp;that&nbsp;improve&nbsp;core&nbsp;operations,&nbsp;with&nbsp;clear&nbsp;accountability&nbsp;and&nbsp;measurable&nbsp;outcomes.</li> <li>Partner&nbsp;with&nbsp;SAP&nbsp;Solution&nbsp;Architecture,&nbsp;engineering,&nbsp;and&nbsp;business&nbsp;stakeholders&nbsp;to&nbsp;define&nbsp;scope,&nbsp;success&nbsp;criteria,&nbsp;and&nbsp;delivery&nbsp;plans&nbsp;for&nbsp;SAP&nbsp;S/4HANA&nbsp;transformation.</li> <li>Coordinate&nbsp;cross-team&nbsp;execution&nbsp;across&nbsp;SAP&nbsp;capabilities&nbsp;and&nbsp;dependent&nbsp;workstreams;&nbsp;manage&nbsp;sequencing&nbsp;and&nbsp;release&nbsp;readiness.</li> <li>Drive&nbsp;integration&nbsp;delivery&nbsp;between&nbsp;SAP&nbsp;S/4HANA&nbsp;and&nbsp;internal/3rd-party&nbsp;systems,&nbsp;ensuring&nbsp;dependency&nbsp;management&nbsp;and&nbsp;interface&nbsp;quality.</li> <li>Establish&nbsp;program&nbsp;mechanisms&nbsp;(cadence,&nbsp;dashboards,&nbsp;RAID,&nbsp;decision&nbsp;logs)&nbsp;and&nbsp;provide&nbsp;concise,&nbsp;executive-ready&nbsp;communications.</li> <li>Identify&nbsp;and&nbsp;mitigate&nbsp;risks&nbsp;early&nbsp;(scope,&nbsp;schedule,&nbsp;resourcing,&nbsp;integration,&nbsp;cutover,&nbsp;adoption);&nbsp;unblock&nbsp;teams&nbsp;through&nbsp;influence&nbsp;and&nbsp;escalation.</li> <li>Define&nbsp;and&nbsp;track&nbsp;success&nbsp;metrics;&nbsp;use&nbsp;data&nbsp;to&nbsp;improve&nbsp;processes,&nbsp;efficiency,&nbsp;and&nbsp;scalability.</li> <li>Ensure&nbsp;enterprise-grade&nbsp;launch&nbsp;readiness&nbsp;by&nbsp;aligning&nbsp;on&nbsp;non-functional&nbsp;requirements&nbsp;(performance,&nbsp;reliability,&nbsp;availability,&nbsp;security)&nbsp;and&nbsp;operational&nbsp;readiness.</li> <li>Standardize&nbsp;tools/processes&nbsp;to&nbsp;raise&nbsp;execution&nbsp;maturity&nbsp;and&nbsp;accelerate&nbsp;cross-functional&nbsp;delivery&nbsp;across&nbsp;tech,&nbsp;finance,&nbsp;legal,&nbsp;and&nbsp;operations.</li> <li>Contribute&nbsp;to&nbsp;ecosystem/architecture&nbsp;discussions&nbsp;to&nbsp;keep&nbsp;program&nbsp;decisions&nbsp;aligned&nbsp;with&nbsp;long-term&nbsp;enterprise&nbsp;direction.</li> </ul> <p>&nbsp;</p> <p><strong>Qualifications</strong></p> <ul> <li>10+&nbsp;years&nbsp;of&nbsp;Technical&nbsp;Program&nbsp;Management&nbsp;/&nbsp;Program&nbsp;Management&nbsp;experience&nbsp;with&nbsp;demonstrated&nbsp;success&nbsp;delivering&nbsp;large-scale,&nbsp;cross-functional&nbsp;initiatives.</li> <li>BA&nbsp;/&nbsp;BS&nbsp;degree&nbsp;or&nbsp;equivalent&nbsp;practical&nbsp;experience.</li> <li>Excellent&nbsp;communication&nbsp;skills&nbsp;in&nbsp;English;&nbsp;Korean&nbsp;proficiency&nbsp;may&nbsp;be&nbsp;beneficial&nbsp;depending&nbsp;on&nbsp;stakeholder&nbsp;needs.</li> </ul> <p>&nbsp;</p> <p><strong>Preferred&nbsp;Qualifications</strong></p> <ul> <li>Experience&nbsp;leading&nbsp;enterprise&nbsp;transformation&nbsp;programs&nbsp;involving&nbsp;SAP&nbsp;S/4HANA,&nbsp;including&nbsp;multi-system&nbsp;integration&nbsp;delivery&nbsp;and&nbsp;release&nbsp;readiness.</li> <li>Familiarity&nbsp;with&nbsp;SAP&nbsp;S/4HANA&nbsp;modules&nbsp;such&nbsp;as&nbsp;FI/CO,&nbsp;MM,&nbsp;SD,&nbsp;PP,&nbsp;EWM,&nbsp;TM&nbsp;and&nbsp;the&nbsp;cross-functional&nbsp;business&nbsp;processes&nbsp;they&nbsp;enable.</li> <li>Experience&nbsp;working&nbsp;with&nbsp;large&nbsp;sets&nbsp;of&nbsp;structured&nbsp;and&nbsp;unstructured&nbsp;data&nbsp;to&nbsp;inform&nbsp;priorities,&nbsp;requirements,&nbsp;and&nbsp;execution&nbsp;decisions.</li> <li>Strong&nbsp;operational&nbsp;rigor&nbsp;with&nbsp;mechanisms&nbsp;for&nbsp;goal-setting,&nbsp;roadmapping,&nbsp;metrics,&nbsp;and&nbsp;continuous&nbsp;improvement.</li> </ul> <p>&nbsp;</p> <p><strong>Recruitment&nbsp;Process&nbsp;and&nbsp;Others</strong></p> <ol> <li>Recruitment&nbsp;Process:&nbsp;Application&nbsp;Review&nbsp;-&nbsp;Phone&nbsp;Interview&nbsp;-&nbsp;Onsite&nbsp;Interview&nbsp;-&nbsp;Offer&nbsp;(The&nbsp;recruitment&nbsp;process&nbsp;may&nbsp;be&nbsp;different&nbsp;depending&nbsp;on&nbsp;the&nbsp;job&nbsp;and&nbsp;may&nbsp;be&nbsp;changed&nbsp;due&nbsp;to&nbsp;scheduling&nbsp;and&nbsp;circumstances.)</li> <li>Others:</li> </ol> <ul> <li>This&nbsp;job&nbsp;post&nbsp;may&nbsp;be&nbsp;closed&nbsp;early&nbsp;if&nbsp;all&nbsp;openings&nbsp;are&nbsp;filled.</li> <li>If&nbsp;there&nbsp;is&nbsp;any&nbsp;false&nbsp;information&nbsp;in&nbsp;the&nbsp;application,&nbsp;the&nbsp;offer&nbsp;may&nbsp;be&nbsp;cancelled.</li> <li>Veteran&nbsp;status&nbsp;or&nbsp;disability&nbsp;will&nbsp;not&nbsp;result&nbsp;in&nbsp;any&nbsp;disadvantages&nbsp;in&nbsp;the&nbsp;recruitment&nbsp;process.</li> <li>Interview&nbsp;schedules&nbsp;and&nbsp;the&nbsp;results&nbsp;will&nbsp;be&nbsp;informed&nbsp;to&nbsp;the&nbsp;applicant&nbsp;via&nbsp;the&nbsp;e-mail&nbsp;address&nbsp;submitted&nbsp;at&nbsp;the&nbsp;application&nbsp;stage.</li> </ul> <p><strong>Privacy&nbsp;Notice</strong></p> <ul> <li>Your&nbsp;personal&nbsp;information&nbsp;will&nbsp;be&nbsp;collected&nbsp;and&nbsp;managed&nbsp;by&nbsp;Coupang&nbsp;as&nbsp;stated&nbsp;in&nbsp;the&nbsp;Application&nbsp;Privacy&nbsp;Notice&nbsp;located&nbsp;below.&nbsp;<u><a href="https://rocketyourcareer.kr.coupang.com/privacy-policy" target="_blank">https://rocketyourcareer.kr.coupang.com/privacy-policy</a></u></li> </ul> <p><strong>Document&nbsp;Return&nbsp;Policy</strong></p> <ul> <li>This&nbsp;notification&nbsp;is&nbsp;given&nbsp;pursuant&nbsp;to&nbsp;Article&nbsp;11&nbsp;(6)&nbsp;of&nbsp;the&nbsp;Fair&nbsp;Hiring&nbsp;Procedure&nbsp;Act.</li> <li>A&nbsp;job&nbsp;applicant,&nbsp;who&nbsp;has&nbsp;applied&nbsp;but&nbsp;not&nbsp;been&nbsp;finally&nbsp;selected&nbsp;for&nbsp;a&nbsp;position&nbsp;at&nbsp;Coupang&nbsp;(the&nbsp;“Company”),&nbsp;may&nbsp;request&nbsp;the&nbsp;Company&nbsp;to&nbsp;return&nbsp;his/her&nbsp;hiring&nbsp;documents&nbsp;submitted&nbsp;pursuant&nbsp;to&nbsp;the&nbsp;Fair&nbsp;Hiring&nbsp;Procedure&nbsp;Act.&nbsp;However,&nbsp;this&nbsp;will&nbsp;not&nbsp;apply&nbsp;where&nbsp;the&nbsp;hiring&nbsp;documents&nbsp;were&nbsp;submitted&nbsp;via&nbsp;the&nbsp;website&nbsp;of&nbsp;the&nbsp;Company&nbsp;or&nbsp;e-mail,&nbsp;or&nbsp;where&nbsp;the&nbsp;job&nbsp;applicant&nbsp;submitted&nbsp;those&nbsp;documents&nbsp;voluntarily&nbsp;without&nbsp;a&nbsp;request&nbsp;from&nbsp;the&nbsp;Company.&nbsp;In&nbsp;addition,&nbsp;if&nbsp;the&nbsp;hiring&nbsp;documents&nbsp;were&nbsp;destroyed&nbsp;due&nbsp;to&nbsp;a&nbsp;natural&nbsp;disaster&nbsp;or&nbsp;any&nbsp;other&nbsp;reasons&nbsp;not&nbsp;attributable&nbsp;to&nbsp;the&nbsp;Company,&nbsp;such&nbsp;documents&nbsp;will&nbsp;be&nbsp;deemed&nbsp;to&nbsp;have&nbsp;been&nbsp;returned&nbsp;to&nbsp;the&nbsp;job&nbsp;applicant.</li> <li>A&nbsp;job&nbsp;applicant&nbsp;who&nbsp;wishes&nbsp;to&nbsp;request&nbsp;the&nbsp;return&nbsp;of&nbsp;his/her&nbsp;hiring&nbsp;documents&nbsp;pursuant&nbsp;to&nbsp;the&nbsp;main&nbsp;sentence&nbsp;of&nbsp;paragraph&nbsp;2&nbsp;above&nbsp;should&nbsp;fill&nbsp;out&nbsp;a&nbsp;“Request&nbsp;for&nbsp;Return&nbsp;of&nbsp;Hiring&nbsp;Documents”&nbsp;[Annex&nbsp;Form&nbsp;No.&nbsp;3&nbsp;in&nbsp;the&nbsp;Enforcement&nbsp;Rule&nbsp;of&nbsp;the&nbsp;Fair&nbsp;Hiring&nbsp;Procedure&nbsp;Act]&nbsp;and&nbsp;submit&nbsp;the&nbsp;request&nbsp;to&nbsp;the&nbsp;Company&nbsp;by&nbsp;email&nbsp;(&nbsp;[email protected]&nbsp;)&nbsp;In&nbsp;such&nbsp;case,&nbsp;within&nbsp;fourteen&nbsp;(14)&nbsp;days&nbsp;from&nbsp;the&nbsp;date&nbsp;of&nbsp;identifying&nbsp;the&nbsp;receipt&nbsp;of&nbsp;the&nbsp;request,&nbsp;the&nbsp;Company&nbsp;will&nbsp;send&nbsp;the&nbsp;hiring&nbsp;documents&nbsp;to&nbsp;the&nbsp;job&nbsp;applicant’s&nbsp;designated&nbsp;address&nbsp;via&nbsp;registered&nbsp;mail.&nbsp;Please&nbsp;be&nbsp;informed&nbsp;that&nbsp;the&nbsp;job&nbsp;applicant&nbsp;is&nbsp;required&nbsp;to&nbsp;pay&nbsp;the&nbsp;postage&nbsp;on&nbsp;the&nbsp;registered&nbsp;mail.</li> <li>In&nbsp;preparation&nbsp;for&nbsp;a&nbsp;job&nbsp;applicant’s&nbsp;request&nbsp;for&nbsp;the&nbsp;return&nbsp;of&nbsp;hiring&nbsp;documents&nbsp;pursuant&nbsp;to&nbsp;the&nbsp;main&nbsp;sentence&nbsp;of&nbsp;paragraph&nbsp;2&nbsp;above,&nbsp;the&nbsp;Company&nbsp;shall&nbsp;retain&nbsp;the&nbsp;original&nbsp;hiring&nbsp;documents&nbsp;submitted&nbsp;by&nbsp;the&nbsp;job&nbsp;applicant&nbsp;for&nbsp;180&nbsp;days&nbsp;from&nbsp;the&nbsp;completion&nbsp;of&nbsp;the&nbsp;recruiting&nbsp;process.&nbsp;If&nbsp;no&nbsp;request&nbsp;is&nbsp;made&nbsp;until&nbsp;the&nbsp;end&nbsp;of&nbsp;this&nbsp;period,&nbsp;all&nbsp;of&nbsp;his/her&nbsp;hiring&nbsp;documents&nbsp;will&nbsp;be&nbsp;destroyed&nbsp;immediately&nbsp;in&nbsp;accordance&nbsp;with&nbsp;the&nbsp;Personal&nbsp;Information&nbsp;Protection&nbsp;Act.</li> </ul>