Senior Site Reliability Engineer at Tactile Medical

<div class="content-intro"><p>At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.</p></div><p></p> <p><span style="font-size: 12pt;">The Senior Site Reliability Engineer (SRE) is responsible for ensuring reliability, observability, and operational excellence across Tactile Medical’s digital products and internal platforms. This includes the digital therapy ecosystem (mobile apps, React portals, clinician tools), the .NET API layer, CosmosDB backed data platforms, WooCommerce commerce components, Azure Service Bus integrations, and the cloud infrastructure that supports regulated medical device workflows.&nbsp;This role sits at the intersection of DevOps, cloud operations, compliance, and product support, ensuring that production systems meet uptime expectations and regulatory requirements while enabling rapid iteration for the Digital Solutions and Software Engineering teams. The SRE will help establish and mature the operational reliability strategy — including incident management, performance monitoring, infrastructure automation, and continuous improvement — with a specific focus on supporting a regulated medical device + digital health environment. The systems managed by this role directly impact patients and device connectivity, making reliability and quality essential to business continuity and patient outcomes.</span></p> <p><span style="font-size: 12pt;"><strong>Accountabilities &amp; Responsibilities</strong></span><br><span style="font-size: 12pt;">Production Ownership &amp; Incident Response:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as the operational owner for the production environment supporting Tactile’s digital solutions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead incident response processes, coordinating with Digital, IT, Marketing, Operations, and Product Support teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Participate in on-call rotation and oversee escalation pathways for Tier 2 &amp; 3 technical support.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure post incident documentation aligns with regulated quality expectations (e.g., CAPA inputs, RCA documentation in accordance with ISO 13485 / QMS processes).</span></li> </ul> <p><span style="font-size: 12pt;">Observability, Monitoring &amp; Data Quality:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and maintain end to end observability across:&nbsp;Native and hybrid mobile applications,&nbsp;Patient, partner and internal portals,&nbsp;Device connectivity &amp; data ingestion services,&nbsp;Payment and WooCommerce commerce flows,&nbsp;.NET backend services and Azure integrations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Build dashboards and alerts in Datadog, Azure Monitor (or preferred tools) to detect anomalies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct database level investigations for usage analytics, reliability metrics, and management level reporting (patient usage trends, connectivity patterns, error rates).</span></li> </ul> <p><span style="font-size: 12pt;">Automation, Infrastructure &amp; Cloud Operations:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead infrastructure automation using Terraform and Azure DevOps</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Automate monitoring configuration, system audits, log standards, and compliance-related reporting.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate with IT Security and Compliance to maintain operational readiness for HIPAA and internal QMS audits.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support the transition of legacy components toward more scalable and modern cloud patterns where needed.</span></li> </ul> <p><span style="font-size: 12pt;">Reliability Engineering &amp; Development Partnership:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Define and maintain SLOs, SLIs, and reliability metrics that balance innovation velocity with platform stability.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work closely with developers to embed reliability into CI/CD, code quality, test coverage, and deployment patterns.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead post incident reviews and manage the continuous reliability improvement backlog.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Offer guidance on resilient architecture decisions, retry patterns, failure modes, and performant API design.</span></li> </ul> <p><span style="font-size: 12pt;">Cross-Functional Collaboration:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as a reliability subject matter expert across Digital Solutions, Product, Engineering, Product Support, and Security.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure production change control aligns with quality and regulatory expectations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support compliance documentation for software releases, infrastructure changes, and security controls.</span></li> </ul> <p>&nbsp;</p> <p><span style="font-size: 12pt;"></span></p> <p><span style="font-size: 12pt;"><strong><span style="font-family: helvetica, arial, sans-serif;">Qualifications</span></strong></span></p> <p style="margin: 0px;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong><span style="color: black;">Education &amp; Experience</span></strong></span></p> <p style="margin: 0px;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em><span style="color: black;">Required:</span></em></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Bachelor’s degree in Computer Science, Information Technology, or related field.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Master’s degree or certifications (e.g., Azure, Kubernetes, SRE) are a plus.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven experience in regulated industries (healthcare, finance, etc.) is highly desirable.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on experience with: Cloud platforms (AWS, GCP, Azure), Container orchestration (Kubernetes, Nomad), Monitoring tools (Prometheus, Grafana, Datadog), CI/CD pipelines and automation frameworks</span></li> </ul> <p><span style="font-size: 12pt;"></span></p> <p><span style="font-size: 12pt;"><strong>Knowledge &amp; Skills</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong understanding of CI/CD pipelines, version control workflows, and automated deployment practices, including the ability to build and maintain secure, reliable pipelines in Azure DevOps or GitHub Actions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Knowledge of how APIs work, their endpoints, request methods, authentication mechanisms, response formats, error handling, and rate limiting</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with web services technologies, including HTTP/HTTPS protocols, JSON, XML, and data serialization/deserialization methods</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Understanding of various data formats and protocols used in API communication, such as JSON, XML, CSV, and protocol buffers. Knowledge of data transformation techniques to convert data between different formats</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with integration platforms, preferably Dell Boomi, and ability to use these platforms to build, deploy, and manage integrations between systems</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Basic understanding of databases and SQL (Structured Query Language) and ability to query databases, retrieve data, and perform data manipulations as part of integration processes</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Understanding of security principles and best practices for API integration, including authentication, authorization, encryption, and data privacy regulations (e.g., GDPR, HIPAA)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Goal oriented with solid planning and time management skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent communication, follow through, attention to detail, documentation and collaboration skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to think critically and use strong problem-solving skills</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A team-oriented personality with the initiative to accomplish goals</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Able to simultaneously manage many details and priorities</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Competencies</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Technical Excellence — Drives high quality, scalable, reliable systems.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Operational Rigor — Ensures production processes meet QMS and regulatory expectations.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaboration — Works fluidly across engineering, product, and operational teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Critical Thinking — Anticipates reliability risks and mitigates proactively.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Leadership — Influences without authority; leads incident response and remediation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Adaptability — Comfortable operating in a fast-paced environment with evolving technology stacks.</span></li> </ul> <p></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.</p> <p>&nbsp;</p> <p>Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.</p></div><div class="title">US Pay Range</div><div class="pay-range"><span>$93,600</span><span class="divider">&mdash;</span><span>$131,040 USD</span></div></div></div><div class="content-conclusion"><p>To learn more about our Privacy Statement follow this link - <a href="https://tactilemedical.com/privacy-statement/">https://tactilemedical.com/privacy-statement/</a></p> <p>To learn more about our California Privacy Notice follow this link - <a href="https://tactilemedical.com/california-privacy-notice/" target="_blank">https://tactilemedical.com/california-privacy-notice/</a></p></div>