Patient Services Representative II - Front Desk - Norwell, MA at PhyNet Dermatology LLC

<p><strong>Position Summary:</strong></p> <p>We are seeking a dedicated and detail-oriented&nbsp;<strong>Patient Services Representative II - Front Desk</strong> to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls. As a key member of our team, you will play an essential role in maintaining operational efficiency and upholding the highest standards of patient care.</p> <p><strong>Pay and Hours:</strong></p> <p>Pay range is $20 - $23 hourly. Hours are Monday - Friday, 8 hours daily.&nbsp;</p> <p><strong>Essential Functions:</strong></p> <p>To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:</p> <ul> <li>Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment. Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows.</li> <li>Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries.</li> <li>Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing.</li> <li>Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism.</li> <li>Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution.</li> <li>Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered.</li> <li>Accurately input and manage referral data within the system. Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access.</li> <li>Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care.</li> <li>Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations.</li> </ul> <p><strong>Knowledge, Skills, &amp; Abilities:</strong></p> <ul> <li>High school diploma or equivalent required.</li> <li>1-3 years of experience in customer service, ideally within a call center, healthcare, or retail setting.</li> <li>Proficient in requesting and processing patient payments at the time of service.</li> <li>Skilled in navigating multiple computer systems simultaneously.</li> <li>Advanced proficiency in Microsoft Office Suite.</li> </ul> <p>This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.</p> <p><strong>Physical and Mental Demands:</strong></p> <p>The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:</p> <ul> <li>Physical Requirements:</li> <ul> <li>Occasionally required to stand, walk, and sit for extended periods.</li> <li>Use hands to handle objects, tools, or controls; reach with hands and arms.</li> <li>Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.</li> <li>Occasionally lift, push, pull, or move up to 20 pounds.</li> </ul> <li>Vision Requirements:</li> <ul> <li>Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li> </ul> </ul> <p><strong>Note:</strong><br><em>This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.</em></p> <p>&nbsp;</p>