Technical Operations Specialist (TOPS) at Interactive Brokers

<div class="content-intro"><p></p> <h3>Company Overview</h3> <p>Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.</p> <p>IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.</p> <p>Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.</p> <p></p></div><p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Technical Operations Specialist (TOPS)</span></strong><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">&nbsp;</span></p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform.&nbsp;</span></p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Interactive Brokers is seeking </span></strong><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">to set up a new branch of our Global Technical Operations (TOPS) team in our Mumbai office. You'll be part of an international team, but uniquely, you will be part of the first TOPS team in Mumbai, so you will have the opportunity to grow with our team and service model in India. While located in India, you will cover our global locations as part of our "follow the sun" operational model.&nbsp;</span></p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">To offer the finest online trading experience in the world, Interactive Brokers must monitor, maintain and support (with vigilance) our software, systems, and other crucial business technology around the clock and across the globe. Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with technology, hardware and software components.&nbsp;</span></p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;">&nbsp;</p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Are you passionate about technology? Then apply today!&nbsp;</span></p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Your Responsibilities</span></strong><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">&nbsp;</span></p> <ul style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Monitor various aspects of the Interactive Brokers global brokerage system in real time.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Analyze, troubleshoot, escalate and resolve brokerage system operational issues.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Participate in Post-Incident review in collaboration with architecture and infrastructure teams.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Provide 2nd-level technical support to internal teams.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">As part of the team, act as the primary escalation point for all brokerage system technical issues.&nbsp;</span></li> </ul> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Key Requirements</span></strong><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">&nbsp;</span></p> <ul style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Strong communication skills, with English as the primary language.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">A Bachelor's or apprenticeship in a technical discipline.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">The ability to analyze and solve problems promptly and accurately in a fast-paced environment.&nbsp;</span></li> </ul> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><strong style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Preferred</span></strong><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">&nbsp;</span></p> <ul style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Prior experience in a technology position&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Experience with Unix / Linux style command line interfaces&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Previous experience with scripting languages (e.g., Shell, Perl, Python)&nbsp;</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Desire to explore and learn new concepts, systems and technologies.&nbsp;</span></li> </ul> <h4 style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>Company Benefits &amp; Perks:&nbsp;</span></h4> <ul style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Competitive salary package.</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Performance-based annual bonus (</span><em style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">cash and stocks</span></em><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">).</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Hybrid working model (3 days office/week).</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Group Medical &amp; Life Insurance.</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Modern offices with free amenities &amp; fully stocked cafeterias.</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Monthly food card &amp; company-paid snacks.</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Hardship/shift allowance with company-provided pickup &amp; drop facility*</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Attractive employee referral bonus.</span></li> <li style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Frequent company-sponsored team-building events and outings</span></li> </ul> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true"><br>*&nbsp;</span><em style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">Depending upon the shifts.</span></em></p> <p style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">**</span><em style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;"><span style="color: rgb(14, 16, 26); margin-top: 0pt; margin-bottom: 0pt;" data-preserver-spaces="true">The benefits package is subject to change at the management's discretion.</span></em></p> <p>&nbsp;</p>