Start Up Installer / Retail Pharmacy Technician at Liberty Software

<p><strong>Support the Pharmacies that support America's Communities!</strong></p> <p>At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring&nbsp;a&nbsp;<strong>Startup Installer / Retail Pharmacy Technician</strong> to support new customer implementations.&nbsp;In this role, the Startup Installer is responsible for performing hardware installations, software deployments, technical validations, and troubleshooting activities before, during, and after go-live. This position works closely with Pharmacy Success Managers (PSMs) and internal technical teams to ensure new pharmacy locations are fully configured, production-ready, and confident using Liberty’s products.&nbsp;Startup Installers leverage both pharmacy industry experience and technical expertise to establish trusted relationships with new clients, provide effective training, and deliver a smooth implementation experience.&nbsp;</p> <p>&nbsp;</p> <p><strong>Please note:</strong></p> <ul> <li>This role is based in our Grapevine, TX office with occasional travel to client locations as needed</li> <li>Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)</li> </ul> <p>&nbsp;</p> <p><strong>What You'll Do:</strong></p> <ul> <li>Complete full startup equipment installations and configurations for new client pharmacy locations</li> <li>Install and configure operating systems, Liberty’s proprietary pharmacy management software, and related software packages</li> <li>Install and support hardware and peripheral components, including workstations, servers, monitors, keyboards, printers, scanners, point-of-sale lanes, cables, and networking equipment</li> <li>Perform pre–go-live conversion hardware checks to ensure all systems are configured correctly prior to launch</li> <li>Provide telephone- and web-based training (primary), and onsite training (secondary), on Liberty’s pharmacy software</li> <li>Assist pharmacy staff by troubleshooting hardware and software issues, insurance claim adjudication problems, and general system questions</li> <li>Serve as the assigned Technical Account Manager (TT AM) for designated PSM-supported locations</li> <li>Respond to client inquiries regarding system operation and diagnose hardware, software, and user issues</li> <li>Recommend and/or perform corrective actions to resolve identified problems</li> <li>Provide instruction on both basic and advanced independent pharmacy workflows to users with varying levels of experience and technical comfort</li> <li>Deliver follow-up assistance to new pharmacy clients after implementation to ensure continued success</li> <li>Provide detailed updates, status reports, and completion information to managers, internal teams, and clients via phone, email, ticketing systems, or in-person communication</li> <li>Collaborate effectively with cross-functional teams to support implementation success</li> <li>Travel to client pharmacy locations as needed (partial travel required)</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Minimum of two years of related experience, such as pharmacy operations, technology support, or software implementation</li> <li>Pharmacy technician and/or technology-related education or certifications preferred (e.g., PTCB, CompTIA)</li> <li>Professional, friendly demeanor with the ability to communicate effectively at all levels of client organizations, including owners, pharmacists, technicians, and clerks</li> <li>Strong teaching ability with patience and empathy, especially when working with users who may be uncomfortable with technology</li> <li>Experience using remote-connection tools for training and support</li> <li>Ability to work independently with limited supervision</li> <li>Comfort with emerging technology, hardware installation, and a desire to continuously learn and improve</li> <li>Strong attention to detail</li> <li>Excellent listening, documentation, and critical thinking skills</li> <li>Ability to occasionally lift and/or move up to 50 pounds</li> <li>Must possess a valid, unexpired driver’s license, maintain personal auto insurance, and be able to travel up to 25% of the time, including overnight travel, within the assigned region</li> </ul> <p><strong>Benefits Starting Day One:</strong></p> <ul> <li><strong>100% employer-paid medical and life insurance</strong> for employees, with optional dental and vision coverage at no cost</li> <li>Family coverage available with Liberty contributing 50% of the premium</li> <li>Fully vested<strong> 401(k)</strong> with employer match&nbsp;</li> <li>Employer contributions to <strong>Health Savings Accounts (HSA</strong>)</li> <li>Generous<strong> paid time off </strong>and paid holidays</li> <li>Tuition reimbursement and continuing education support</li> <li>Adoption expense reimbursement</li> <li>Dependent Care Flexible Spending Account <strong>(FSA)</strong> for tax savings on childcare</li> <li>Confidential counseling resources for mental health, financial planning, and more, via Optum EAP</li> <li><strong>Fully stocked breakroom</strong></li> </ul> <p>Be the expert!<strong>&nbsp; Apply today!</strong></p> <p>&nbsp;</p>