Operator at AvePoint

<p><strong>Job Summary</strong></p> <p>The candidate will play a key role in automating production operations, ensuring seamless integration with the daily&nbsp;<br>monitoring operations of the Agency’s IT systems.</p> <p><strong>Key Responsibilities</strong></p> <p>• Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities&nbsp;<br>to sharpen Production stability, stakeholders experience and overall service quality.&nbsp;<br>• Identifying opportunities for automation within production processes to streamline operations and reduce manual&nbsp;<br>intervention.&nbsp;<br>• Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and&nbsp;<br>chairing all investigation activities.&nbsp;<br>• Being accountable for resolving the incident with workaround or permanent solution.&nbsp;<br>• Participate in troubleshooting system and network connectivity problems before escalation.&nbsp;<br>• Monitoring production metrics and performance indicators to ensure targets are met.&nbsp;<br>• Ensuring compliance with safety and regulatory standards in production.&nbsp;<br>• Other ad-hoc duties as instructed.</p> <p><strong>What we are looking for</strong></p> <p>• Strong analytical skills: The ability to analyse production processes and identify areas for improvement and&nbsp;<br>optimisation.&nbsp;<br>• Technical Proficiency: Profound knowledge of production systems issues and effective solutions to enhance&nbsp;<br>operation efficiency.&nbsp;<br>• Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions to&nbsp;<br>enhance operational efficiency.&nbsp;<br>• Experience in Data Centre facilities, including temperature and humidity monitoring system, smoke detection and&nbsp;<br>fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTC, keypress units, etc.&nbsp;<br>• Familiarity with AWS tools such as CloudWatch, Cloud Trail, etc would be an advantage.&nbsp;<br>• Able to work shift duties. o The shift hours are as follow:&nbsp;<br>▪ 1st shift - 7:00 am to 3:00 pm&nbsp;<br>▪ 2nd shift - 2:45 pm to 10:30 pm&nbsp;<br>▪ 3rd shift - 10:15 pm to 07:15 am&nbsp;<br>o The 8-day rotational shift pattern is as below:&nbsp;<br>▪ Two days 1st shift, followed by&nbsp;<br>▪ Two days 2nd shift, followed by ▪ Two days 3rd shift, followed&nbsp;<br>by ▪ Two off days.</p><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</span></span></p></div>