Partner Migration Hub Operations Analyst at Wellhub

Spain (Madrid - Hybrid)Full-timeBusiness TransformationPosted 23 days ago

About the Role

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.  Join us in redefining the future of wellbeing! <h2>THE OPPORTUNITY</h2> The Partner Migration Hub (PMH) sits at the core of Wellhub’s integration strategy, enabling seamless migration of partners between acquired companies and the Wellhub ecosystem. This role is responsible for ensuring a lossless, data-driven, and operationally smooth transition across networks while continuously improving the migration and onboarding experience. <h2>YOUR IMPACT</h2> <ul> <li style="font-size: 12pt;">Migration Data Integrity: Lead the audit, cleaning, and consolidation of partner migration data, including commercials, contracts, content, and product information to ensure fully accurate, lossless migration across networks.</li> <li style="font-size: 12pt;">CRM & Bulk Operations: Design and prepare structured batch upload files and support execution within Salesforce and other CRM systems.</li> <li style="font-size: 12pt;">Data Schema Mapping: Define and maintain mappings between Network A and Network B to ensure consistency and integrity across systems.</li> <li style="font-size: 12pt;">Content Adaptation: Develop and localize network-specific content and operational assets required for successful partner activation in the new environment.</li> <li style="font-size: 12pt;">Journey Optimization: Support the design and continuous improvement of migration and onboarding journeys, identifying friction points from notice to first transaction.</li> <li style="font-size: 12pt;">Performance & Risk Monitoring: Track key KPIs (e.g., migration completion rate, onboarding time), detect stalled partners, and define intervention strategies.</li> <li style="font-size: 12pt;">Proactive Recovery Management: Identify stalled states and coordinate proactive outreach through PMH agents to re-engage partners and unblock migration progress.</li> <li style="font-size: 12pt;">Reporting & Cross-Functional Leadership: Build dashboards, deliver insights, and collaborate across PMI, Partner Ops, Integrations, Value Management, and Partnerships teams.</li> <li style="font-size: 12pt;">Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.</li> </ul> <h2>WHO YOU ARE</h2> <ul> <li style="font-size: 12pt;">Experienced Operator: 2–5 years in Operations, CX Ops, Finance Ops, RevOps, or analytical roles in fast-paced environments.</li> <li style="font-size: 12pt;">Salesforce User: Strong hands-on experience with Salesforce and CRM data structures.</li> <li style="font-size: 12pt;">Advanced Excel Skillset: Confident using pivot tables, VLOOKUPs, and data analysis techniques.</li> <li style="font-size: 12pt;">Strong Analytical Mindset: Ability to translate complex datasets into operational actions and insights.</li> <li style="font-size: 12pt;">Excellent Communicator: Comfortable working across multiple stakeholders and cross-functional teams.</li> <li style="font-size: 12pt;">Autonomous Problem Solver: Able to operate independently in ambiguous, fast-changing environments.</li> <li style="font-size: 12pt;">Business-Savvy Operator: Strong understanding of sales cycles, partner journeys, and operational processes.</li> <li style="font-size: 12pt;">Languages: English is mandatory; additional languages (German, Spanish, Portuguese) are a plus.</li> <li style="font-size: 12pt;">Marketplace Experience (plus): Experience in multi-sided platforms (e.g., Uber, Rappi, iFood) is highly valued.</li> </ul> We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in Operations, CX Operations, or similar analytical roles, as well as fluency in English, are mandatory requirements. WHAT WE OFFER YOU  With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include: WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.  HEALTHCARE: Health insurance. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home. FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!). PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.   CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.  CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. <a href="https://wellhub.com/en-us/careers/our-values/">Learn more about our shared culture and values here. </a> And to get a glimpse of life at Wellhub… Follow us on <a href="https://www.instagram.com/lifeatwellhub/">Instagram</a> @lifeatwellhub and <a href="https://www.linkedin.com/company/wellhub/">LinkedIn</a>! Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. <a href="https://www.linkedin.com/posts/wellhub_fairpay-syndio-activity-7407826561531363328-wbN_?utm_source=share&utm_medium=member_desktop&rcm=ACoAAAzHQWABKsRqcpvxy4QpDCJNe_szRdC4hgY">Read more about it here.</a>    #LI-HYBRID  #LI-LO1

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