Assistant Manager/Manager, Collections (Bangkok Based, Relocation Provided) at Agoda

<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p>&nbsp;</p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p>&nbsp;</p> <p><strong>About the Department</strong></p> <p><br><span lang="EN-US">The Collections Department plays a key role in maintaining Agoda’s financial health by ensuring timely and accurate recovery of outstanding receivables. The team manages the end‑to‑end collections cycle, covering billing and invoicing, payment mapping, credit management, collections follow‑ups, cash application, and account reconciliations.</span></p> <p><br><span lang="EN-US">We collaborate closely with Finance, Billing, Operations, Customer Service, and Supply teams to resolve discrepancies, support partners, and maintain accurate financial records. The department also works with product and tech teams to enhance tools, streamline workflows, and drive automation.</span></p> <p><br><span lang="EN-US">In addition to daily operations, the team supports strong working‑capital management by monitoring AR performance, identifying risks early, and driving initiatives to reduce overdue balances. With a data‑driven and process‑focused approach, the Collections team continuously seeks opportunities to improve efficiency, strengthen controls, and support Agoda’s scalable growth.</span></p> <p><strong>A</strong><strong>bout the Role</strong></p> <p><span lang="EN-US">As Assistant Manager/ Manager, you oversee key collection activities to ensure timely recovery of receivables and maintain high process accuracy. You coach and support a team of Collection Officers/Analysts, work with internal and external stakeholders to resolve billing and payment issues and ensure consistent adherence to Agoda’s financial and compliance standards.</span></p> <p><span lang="EN-US">You will help identify operational gaps, support improvements to SOPs and workflows, and contribute to system enhancements in collaboration with product and tech teams. The role also plays an important part in maintaining healthy cash flow by monitoring AR health, ensuring timely follow‑ups, and supporting initiatives to reduce overdue balances.</span></p> <p><span lang="EN-US">Overall, you help promote a culture of continuous improvement, operational discipline, and data‑driven decision making within the Collections team.</span></p> <p><strong><span lang="EN-US">1. Collections Management</span></strong></p> <ul> <li><span lang="EN-US">Oversee day‑to‑day collections activities to ensure timely follow‑up and resolution of outstanding accounts.</span></li> <li><span lang="EN-US">Monitor aging reports and collection KPIs, taking proactive action on high‑risk or overdue accounts.</span></li> <li><span lang="EN-US">Review escalated cases, complex disputes, and payment issues, providing clear guidance to the team.</span></li> <li><span lang="EN-US">Support dispute resolution by partnering with Billing, Finance, Operations, and Customer Service.</span></li> <li><span lang="EN-US">Ensure accuracy in collections workflows, including invoicing, payment mapping, cash application, and account reconciliation.</span></li> </ul> <p><strong><span lang="EN-US">2. Team Leadership &amp; Coaching</span></strong></p> <ul> <li><span lang="EN-US">Lead, mentor, and develop collection officers/analysts to improve performance and productivity.</span></li> <li><span lang="EN-US">Conduct regular 1:1s, team meetings, and training sessions on negotiation techniques, SOP updates, and policy requirements.</span></li> <li><span lang="EN-US">Set performance targets and support the team in achieving monthly, quarterly, and annual KPIs.</span></li> </ul> <p><strong><span lang="EN-US">3. Stakeholder Management</span></strong></p> <ul> <li><span lang="EN-US">Collaborate with internal teams such as Finance, AR/AP team, Supply, Operations, and Customer Service to resolve discrepancies and ensure accurate account reconciliation.</span></li> <li><span lang="EN-US">Communicate professionally with external partners, clients, or suppliers regarding overdue invoices, payment statuses, and dispute management.</span></li> <li><span lang="EN-US">Escalate critical issues to management with clear analysis and recommendations.</span></li> </ul> <p><strong><span lang="EN-US">4. Reporting &amp; Analysis</span></strong></p> <ul> <li><span lang="EN-US">Prepare regular reports on collection performance, aging status, dispute trends, and risk areas.</span></li> <li><span lang="EN-US">Analyze AR data to identify patterns, root causes, and areas for process improvement.</span></li> <li><span lang="EN-US">Support audits and ensure documentation and compliance with internal controls.</span></li> </ul> <p><strong><span lang="EN-US">5. Process Improvement &amp; Compliance</span></strong></p> <ul> <li><span lang="EN-US">Ensure all collection activities comply with company policies and financial regulations.</span></li> <li><span lang="EN-US">Support SOP updates, workflow improvements, and system enhancements.</span></li> <li><span lang="EN-US">Contribute to automation initiatives and reduction of manual processes.</span></li> <li><span lang="EN-US">Maintain consistent documentation aligned with Agoda’s financial standards.</span></li> </ul> <p><strong><span lang="EN-US">6. People &amp; Culture</span></strong></p> <ul> <li><span lang="EN-US">Support the development and performance of Collection Officers/Analysts through regular coaching, feedback, and on‑the‑job guidance.</span></li> <li><span lang="EN-US">Help foster result-driven, customer‑focused, and data‑oriented team culture.</span></li> <li><span lang="EN-US">Ensure team members follow consistent processes, share knowledge effectively, and stay aligned with updated policies and standards.</span></li> </ul> <p>&nbsp;</p> <p><strong>Qualifications</strong></p> <ul> <li>8+ years of experience in Collections in a global business; at least 2 years in a leadership role.</li> <li>Proven track record of improving DSO, reducing aging, and strengthening cashflow predictability in high-transaction-volume environments.</li> <li>Strong leadership and people‑management capabilities.</li> <li>Analytical mindset with attention to detail.</li> <li>Ability to prioritize and manage multiple tasks in a fast‑paced environment.</li> <li>Experience working in a fast‑paced, high‑volume environment with structured KPIs.</li> <li>Solid understanding of accounting, billing systems, payment reconciliation, and risk frameworks.</li> <li>Strong analytical, communication, and stakeholder-management skills.</li> </ul> <p>&nbsp;</p> <p><strong>Preferred Qualifications</strong></p> <ul> <li> <p><span lang="EN-US">Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables industries.</span></p> </li> <li> <p><span lang="EN-US">Hands-on experience with CRM/collections platforms (e.g., High-Radius, Collection Hub, D365, Salesforce), billing engines, and data-visualization tools.</span></p> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p><span lang="EN-US"><span data-teams="true">#Thailand #Bangkok #ThailandFinanceJobs #ThailandAccounting<br>#Malaysia #KualaLumpur #MalaysiaFinanceJobs #MalaysiaAccounting<br>#Vietnam #HoChiMinhCity #Hanoi #VietnamFinanceJobs #VietnamAccounting<br>#Indonesia #Jakarta #IndonesiaFinanceJobs #IndonesiaAccounting<br>#Philippines #Manila #PhilippinesFinanceJobs #PhilippinesAccounting</span></span></p> <p>&nbsp;</p><div class="content-conclusion"><p>&nbsp;</p> <h4>&nbsp;</h4> <h4><span class="font-semibold" data-streamdown="strong">Please review our Hiring Process Guidelines before your interview — click <a href="https://careersatagoda.com/interview/"><span style="text-decoration: underline;">here</span> </a>to learn how interviewing at Agoda works.</span></h4> <p>&nbsp;</p> <p>&nbsp;</p> <h3><strong>Discover more about working at Agoda</strong></h3> <ul> <li>Agoda Careers&nbsp;<a href="https://careersatagoda.com/">https://careersatagoda.com</a></li> <li>Facebook&nbsp;<a href="https://www.facebook.com/agodacareers/">https://www.facebook.com/agodacareers/</a></li> <li>LinkedIn&nbsp;<a href="https://www.linkedin.com/company/agoda">https://www.linkedin.com/company/agoda</a></li> <li>YouTube&nbsp;<a href="https://www.youtube.com/agodalife">https://www.youtube.com/agodalife</a></li> </ul> <p>&nbsp;</p> <p><strong>Equal Opportunity Employer&nbsp;</strong></p> <p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p> <p>We&nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our <a href="https://careersatagoda.com/privacy-statement" target="_blank">privacy policy</a>.</p> <p><strong>Disclaimer</strong></p> <p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p></div>