Senior Manager, Customer Supply Chain Collaboration - Americas at Sol de Janeiro

New York Metropolitan - HybridFull-timeGlobal OperationsPosted about 2 months ago

About the Role

<div class="content-intro"><h2>Our Story</h2> Launched in 2015, Sol de Janeiro is a globally recognized, award-winning beauty brand, drawing inspiration from Brazil’s beauty rituals, warmth, and spirit. Sol de Janeiro delivers a sensory experience beloved by multi-generational consumers worldwide, with clinically proven results, transformative textures, and transportive fragrances.   Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Paris, London, and Germany. Our commitment to excellence has earned high-profile honors, including being named one of TIME100’s 2024 Most Influential Companies, Fast Company’s 2024 World's Most Innovative Companies, and WWD Beauty Inc’s Power Brands of 2024, underscoring its leadership in the beauty industry and outstanding workplace. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace. </div><h3>What You’ll Do</h3> The Senior Manager, Customer Supply Chain Collaboration - Americas is a senior, cross‑channel operations leadership role responsible for shaping and leading the operating model that supports Sol de Janeiro’s most strategic retail partners and its Amazon business. The role focuses on building strong, performance‑driven operational partnerships with key customers, establishing clear governance and metrics, and driving continuous improvement across end‑to‑end supply chain execution. This position works closely with Commercial, Planning, Finance, IT, Customer Experience, and external partners to ensure reliable, scalable, and cost‑effective operations. In parallel, the role provides senior oversight and leadership for Amazon operations, ensuring strong execution, financial discipline, and readiness as the channel continues to grow. <h3>What You’ll Be Working On</h3>    Strategic Account Operations Leadership  This role is the senior operational owner for Sol de Janeiro’s most important retail partners, responsible for building durable, data‑driven, and collaborative operating relationships that position Sol de Janeiro as the partner of choice.  <ul class="ul1"> <li class="li4">Serve as the primary operations lead for assigned strategic retail accounts, acting as the senior operational counterpart to customer supply chain, logistics, order management, and operations teams. </li> <li class="li4">Proactively identify critical customer and channel partner needs, ensuring Sol de Janeiro’s operational capabilities meet or exceed expectations. </li> <li class="li4">Establish and scale a strategic account operating model, defining governance, cadence, metrics, and escalation paths aligned to Perfect Order performance. </li> <li class="li4">Develop, own, and maintain dual operational scorecards, measuring both Sol de Janeiro and partner performance across service levels, fill rate, OTIF, inventory health, compliance, and cost‑to‑serve. </li> <li class="li4">Lead monthly operational reviews and Quarterly Business Reviews (QBRs) with strategic accounts, delivering clear performance insights, trend analysis, risks, and improvement roadmaps. </li> <li class="li4">Own operational issue management and escalation, ensuring structured root‑cause analysis and timely resolution of service, inventory, compliance, or cost challenges. </li> <li class="li4">Drive operational excellence across order management, sales operations enablement, channel partner relations, and customer‑facing supply chain processes. </li> <li class="li3">Partner closely with Commercial and Account Management teams to support launches, promotions, peak planning, and long‑range growth initiatives. </li> <li class="li3">Represent Operations in senior‑level customer discussions, reinforcing Sol de Janeiro as a proactive, reliable, and solutions‑oriented partner. </li> </ul>   Joint Continuous Improvement & Process Excellence  <ul class="ul1"> <li class="li6">Identify, prioritize, and lead joint process improvement and continuous improvement initiatives with strategic retail partners. </li> <li class="li6">Drive cross‑company projects focused on improving Perfect Order execution—service performance, accuracy, timeliness, visibility, and cost‑to‑serve. </li> <li class="li6">Establish standardized best‑in‑class operational processes, documentation, and governance models that can be scaled across multiple strategic accounts. </li> <li class="li6">Translate improvement initiatives into measurable outcomes, tracking benefits against agreed KPIs and financial targets. </li> <li class="li3">Act as an internal champion for operational excellence, sharing learnings and best practices across strategic accounts, Amazon, DTC, and wholesale channels. </li> </ul>   Amazon Operations Leadership  <ul class="ul1"> <li class="li4">Provide senior‑level leadership and oversight of end‑to‑end Amazon U.S. and UK operational performance across FBA, 3PL, and carrier networks. </li> <li class="li4">Directly manage and develop the Manager, Amazon Operations, ensuring strong day‑to‑day execution while maintaining strategic focus. </li> <li class="li4">Own Amazon operations P&L in partnership with Finance, identifying cost reduction, productivity, and profitability improvement opportunities. </li> <li class="li4">Ensure timely, accurate inventory flow into the Amazon FBA network & resolution of receiving, inventory accuracy, and reconciliation discrepancies. </li> <li class="li4">Develop and maintain KPI dashboards covering fulfillment performance, inventory accuracy, returns, and 3PL / carrier SLAs. </li> <li class="li4">Set strategic goals for Amazon operational efficiency and scalability, contributing to future‑state fulfillment and network design. </li> <li class="li3">Lead continuous improvement initiatives across Amazon operations through data‑driven analysis, process redesign, and vendor negotiations. </li> </ul>   Cross‑Functional Leadership & Executive Communication  <ul class="ul1"> <li class="li7">Act as a senior operational leader across internal teams and external partners, aligning priorities and driving accountability. </li> <li class="li7">Translate complex operational data into clear, executive‑ready insights and recommendations. </li> <li class="li3">Influence long‑term network, systems, and capability planning to support growth across strategic retail and Amazon channels. </li> </ul> <h3>Must Haves</h3> <ul> <li>Bachelor’s degree with 7–10+ years of experience in operations, supply chain, logistics, or e‑commerce environments.</li> <li>Demonstrated experience owning operational relationships with large, complex customers or partners.</li> <li>Strong financial and analytical acumen, including KPI development, cost‑to‑serve analysis, and P&L partnership.</li> <li>Proven ability to lead cross‑functional initiatives and influence senior internal and external stakeholders.</li> <li>People leadership experience, including managing managers and developing high‑performing teams.</li> <li>Ability to travel up to 25% annually</li> <li>Hands‑on experience with Amazon Seller Central and/or Vendor Central environments.</li> <li>Experience supporting operations for large retail or wholesale customers.</li> <li>Background in beauty, CPG, or consumer goods industries.</li> <li>Experience working with or managing 3PLs and complex distribution networks.</li> <li>Advanced proficiency in Excel, PowerPoint, and operational reporting tools; experience with ERP systems such as NetSuite or SAP.</li> </ul> #LI-Hybrid<div class="content-pay-transparency"><div class="pay-input"><div class="title">Salary Range</div><div class="pay-range">$110,000—$130,000 USD</div></div></div><div class="content-conclusion"><h3>Why Sol de Janeiro?</h3> <ul> <li>Competitive salary and bonus program for full-time team members</li> <li>Flexible hybrid work environment with opportunities for collaboration and growth</li> <li>Inclusive culture that values diverse perspectives and celebrates individuality</li> <li>The chance to be part of a fast-growing, award-winning global beauty brand</li> </ul>  The information contained herein is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee, as these may change or new ones may be assigned at any time.  Sol de Janeiro is committed to diversity and inclusion in the workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.  Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People Experience Team at <a href="mailto:[email protected]">[email protected]</a>.  https://soldejaneiro.com/pages/privacy-policy-sol-de-janeiro</div>

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