Regional Director of Customer Success - Thailand at Cloudbeds

<div class="content-intro"><p><span style="color: rgb(38, 28, 10);"><strong>What Makes Us Unique&nbsp;</strong></span></p> <p>At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.&nbsp;</p></div><p><span style="color: rgb(38, 28, 10);"><strong>How You'll Make an Impact:</strong></span></p> <p><span style="color: rgb(0, 0, 0);">As a Customer Success leader, you will work across functional areas to drive results, promote communication, and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this, you will lead team members across support, implementation, and account management, working hand-in-hand with Thai and non-Thai teams.</span></p> <p><span style="color: rgb(38, 28, 10);"><strong>Our Customer Success Team:</strong></span></p> <p><span style="color: rgb(0, 0, 0);">Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with a cross-functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our Thai portfolio of customers, keeping retention high, churn low, and customers happy.&nbsp;</span></p> <p><span style="color: rgb(0, 0, 0);">Motivated, meticulous, results-driven individuals who can communicate well will fit right in!</span></p> <p><span style="color: rgb(38, 28, 10);"><strong>What You Bring to the Team:</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management. accountable for core metrics such as NDR, onboarding success, and service quality.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">8+ years of combined experience in hospitality or hospitality technology, including at least 3 years in leadership roles.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Fluent in Thai with excellent English communication skills. Able to represent Thai customers internally and collaborate effectively across global teams.</span><br><span style="color: rgb(0, 0, 0);">Demonstrated success leading Thai teams and partnering with other Thai leaders and departments, while operating within a multinational structure.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Deep understanding of Thailand’s hospitality landscape. able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams.</span></li> </ul> <p><span style="color: rgb(38, 28, 10);"><strong>What Sets You Up for Success:</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Bachelor’s degree or equivalent experience in hospitality, business, or technology.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Track record of career progression and developing high-performing teams.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Excellent leadership and crisis management skills; confident handling of escalations and cross-functional alignment.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Proven success working within international companies and adapting to both Thai and global business environments.</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">High professional fluency in both Thai and English (spoken and written).</span></li> </ul> <p><span style="color: rgb(38, 28, 10);"><strong>Bonus Skills to Stand Out (Optional):</strong></span></p> <ul> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Sr Leadership Experience (managing managers)</span></li> <li style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0);">Advanced degree in Hospitality or Business</span></li> </ul> <p><span style="color: rgb(0, 0, 0);">#LI-AM1</span></p><div class="content-conclusion"><h4><span style="color: rgb(38, 28, 10);"><strong>What to Expect - Your Journey with Us&nbsp;</strong></span></h4> <p>Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.</p> <p>Learn more online at <span style="color: rgb(255, 193, 7);"><a style="color: rgb(255, 193, 7);" href="https://www.cloudbeds.com/">cloudbeds.com</a>&nbsp;&nbsp;</span></p> <h4><span style="color: rgb(38, 28, 10);"><strong>Company <a style="color: rgb(38, 28, 10);" href="https://www.cloudbeds.com/awards/">Awards</a> to Check Out!&nbsp;</strong></span></h4> <ul> <li>Best All-In-One Hotel Management System | HotelTechAwards (2025)</li> <li>Overall 10 Best Places to Work | HotelTechAwards (2025)</li> <li>Most Loved Workplace® Certified (2024)&nbsp;</li> <li>Top 10 People’s Choice(2024)</li> <li>Deloitte Technology Fast 500 (2024)</li> </ul> <h4><span style="color: rgb(38, 28, 10);"><strong>Discover our Benefits:</strong></span></h4> <ul> <li>Remote First, Remote Always&nbsp;</li> <li>PTO in accordance with local labor requirements</li> <li>Monthly Wellness Fridays - enjoy an extra long weekend every month</li> <li>Full Paid Parental Leave</li> <li>Home office stipend based on country of residency</li> <li>Professional development courses in Cloudbeds University&nbsp;</li> <li>Access to professional development, including manager training, upskilling and knowledge transfer&nbsp;</li> </ul> <h4><span style="color: rgb(38, 28, 10);"><strong>Everyone is Welcome - A Culture of Inclusion&nbsp;&nbsp;</strong></span></h4> <p><em>Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</em></p> <p><em>Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at <span style="color: rgb(255, 193, 7);"><a style="color: rgb(255, 193, 7);" href="mailto:[email protected]">[email protected]</a>.</span> Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.</em></p> <p><em>To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.<br><br>#LI-REMOTE<br></em></p></div>