Team Lead of Intake (West Hartford, CT / Hybrid) at FreedomCare

<p>FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.</p> <p>We pride ourselves on our values which drive the level of care that we deliver to our patients:</p> <ul> <li>Here For You (An attitude of service, empathy, and availability)</li> <li>Own It (Drive and ownership)</li> <li>Do the Right Thing (High integrity)</li> <li>Be Positive (Great attitude and a can-do positive approach to challenges)</li> </ul> <p><span style="font-weight: 400;">Join our team and make a positive impact on the lives of others! We are looking for a <strong>Team Lead of Intake for our Connecticut team!</strong></span></p> <p><em><span style="font-weight: 400;">This is a hybrid position with travel into our main office located in West Hartford, CT. This role will require to work from our FreedomCare CT office 3x a week.</span></em></p> <p><strong>Department &amp; Position Overview:</strong></p> <p><span style="font-weight: 400;">This role is a patient and caregiver focused role providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.&nbsp;</span></p> <p><strong>Every Day You Will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage relationships with external partners/organizations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage process improvement by identifying system or workflow areas of opportunity&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for disseminating information and training from senior management and other departments to their direct reports</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interviews candidates, trains employees, and does continued training with their team</span></li> </ul> <p><strong>Ideal Candidate Will Possess:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing/supervisory a group or team of employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional experience leading, mentoring and developing their employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with performance management&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate proficiency in our Intake process and systems at FreedomCare</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">We are looking for people with above average performance in monthly SOC category</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-motivated with a drive to exceed open case targets and metrics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical, organization and time management skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to motivate team to meet and/or exceed case management targets or metrics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication, critical thinking and organizational skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self motivated, work independently and ability to make informed decisions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drives mission, core values and vision</span></li> </ul> <p>&nbsp;</p> <p><strong>Preferred Qualifications:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor's Degree in Business Administration or Healthcare Administration</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a homecare agency, hospital or healthcare</span></li> <li style="font-weight: 400;">3+ years experiencing managing&nbsp; 5+ employees</li> <li style="font-weight: 400;">Spanish bilingual is a plus</li> </ul> <p>&nbsp;</p> <p><strong>Why work at FreedomCare?</strong></p> <p><span style="font-weight: 400;">We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.</span></p> <p><span style="font-weight: 400;">This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!</span></p> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.<br><br></span></em></p> <p><em>#INDLV</em></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span class="ui-provider eo buu bml buv buw bux buy buz bva bvb bvc bvd bve bvf bvg bvh bvi bvj bvk bvl bvm bvn bvo bvp bvq bvr bvs bvt bvu bvv bvw bvx bvy bvz bwa" style="font-size: 14px;">At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $25.00 and $28.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.</span></p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$25</span><span class="divider">&mdash;</span><span>$28 USD</span></div></div></div>