
Automotive Service Advisor at LAcarGUY
Toyota Santa MonicaFull-timeServicePosted about 2 months ago
Apply with PipelineAbout the Role
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<h3 data-section-id="1qzy4ci" data-start="0" data-end="41">Join the Team at Toyota Santa Monica!</h3>
<p data-start="43" data-end="308"><span style="font-size: 12pt;">Toyota Santa Monica is hiring an experienced Automotive Service Advisor! We’re looking for motivated professionals with at least 1 year of successful Service Advisor/Service Writer experience in an automotive dealership to join our high-volume dealership. If you’re ready to take the next step in your automotive career and thrive in a fast-paced environment, apply today and join our team!</span></p>
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<p><span style="font-size: 12pt;"><strong>Responsibilities</strong></span></p>
<p><span style="font-size: 12pt;">The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. </span></p>
<p><span style="font-size: 12pt;">The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.<strong> </strong></span></p>
<ul>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Follow the progress of service repairs and provide customers with timely updates.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints. </span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.</span></li>
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<p><span style="font-size: 12pt;"><strong> </strong><strong>Qualifications</strong></span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>Required: </strong>A minimum of one year of previous experience as a Service Advisor in an automotive dealership setting is required.</span></li>
<li style="font-size: 12pt;">Prior Toyota brand and CDK experience preferred.</li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong communication and interpersonal skills.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Dedication to delivering exceptional customer service.</span></li>
<li style="font-size: 12pt;"><span style="font-size: 12pt;">Valid driver’s license and acceptable driving record. </span></li>
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<p><span style="font-size: 12pt;"><strong>Compensation</strong> </span></p>
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<li style="font-size: 12pt;"><span style="font-size: 12pt;">The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.</span></li>
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<p><span style="font-size: 12pt;">Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.</span></p>
<p><span style="font-size: 12pt;"><em>Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location. </em></span></p><div class="content-conclusion"><div>
<div><strong><u>Benefits</u></strong></div>
<ul>
<li>Medical, Dental and Vision Plans</li>
<li>Short and Long-Term Disability</li>
<li>Paid Holidays & Paid Time Off </li>
<li>Paid Life Insurance</li>
<li>401(k) Retirement Plan </li>
<li>Employee Assistance Plan </li>
<li>Paid Training </li>
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<p><strong>Hiring Requirements </strong></p>
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<li>18 years or older required</li>
<li>All potential employees must pass pre-employment testing including a background check and drug screen</li>
</ul>
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