Product Manager, Upgrade Card at Upgrade, Inc.

<div class="content-intro"><p><span style="color: rgb(58, 59, 65);"><em><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.</span></em></span></p> <p><span style="color: rgb(58, 59, 65);"><em><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.&nbsp;</span></em></span></p> <p><span style="color: rgb(58, 59, 65);"><em><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.</span></em></span></p></div><hr> <h3>&nbsp;</h3> <h3><strong><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">About the Role:</span></strong></h3> <p><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">As a Product Manager for the Upgrade Card, you will drive the strategic evolution of a high-growth fintech platform by defining key initiatives and designing seamless product flows from conception to launch. You will leverage your technical fluency in SQL and AI-driven development to solve complex operational challenges and optimize product performance through rigorous data analysis. Collaborating cross-functionally in an entrepreneurial environment, you will play a pivotal role in scaling credit solutions that directly impact the financial health of our consumers.</span></p> <h3><strong><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">What You'll Do:</span></strong></h3> <ul> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Define and implement key initiatives for Upgrade’s credit card product, the Upgrade Card, including critical platform features and growth initiatives</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work closely with the internal teams and third-party vendors to monitor, troubleshoot and solve issues across the business&nbsp;</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Define new products and features with specs, wireframes, and product flows.</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Work cross-functionally to define, develop, launch and scale our product.</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Analyze the impact of product features and define key metrics for success.</span></li> </ul> <h3><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><strong>What We Look For:&nbsp;</strong></span></h3> <ul> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">2+ years of product management experience in a fast-paced, entrepreneurial environment, ideally in fintech, consumer lending, or credit .</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to lead and resolve questions across organizational stakeholders.</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Fluency with product development tools, SQL, web analytics, and A/B testing software and AI coding assistants such as Claude Code .</span></li> </ul> <h3><strong><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Nice to Have:&nbsp;</span></strong></h3> <ul> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience in financial services and credit card programs preferred.&nbsp;</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Previous experience as an analyst/data analyst/product analyst.&nbsp;</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Familiarity with credit card economics, underwriting concepts, or consumer credit products&nbsp;</span></li> </ul> <h3><strong><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">What We Offer You:&nbsp;</span></strong></h3> <ul> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Competitive salary and stock option plan</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">100% paid coverage of medical, dental and vision insurance&nbsp;</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Flexible PTO</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Opportunities for professional growth and development&nbsp;&nbsp;&nbsp;</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Paid parental leave</span></li> <li style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span style="color: rgb(58, 59, 65); font-family: helvetica, arial, sans-serif; font-size: 10pt;">Health &amp; wellness initiatives</span></li> </ul> <p>&nbsp;</p> <div><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif; color: rgb(58, 59, 65);"><strong>#BI-Hybrid #LI-Hybrid</strong></span></div> <div>&nbsp;</div> <div><span style="color: #3a3b41; font-family: helvetica, arial, sans-serif; font-size: 10pt;">The compensation range of this position in San Francisco, CA is USD $160,000 - $180,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.</span></div> <h5><span style="font-family: helvetica, arial, sans-serif; color: #3a3b41;"><em><span style="font-weight: 400;"><strong><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif; font-size: 8pt; color: rgb(58, 59, 65);"><em data-renderer-mark="true">For California residents: </em><a class="css-tgpl01" href="https://www.google.com/url?q=https://www.upgrade.com/PRIVACY_POLICY_CALIFORNIA_EMPLOYEE/&amp;sa=D&amp;source=calendar&amp;ust=1717884046853674&amp;usg=AOvVaw2lyilxm-S-WZajxZ37FYxE" data-testid="link-with-safety" data-renderer-mark="true"><em data-renderer-mark="true"><u data-renderer-mark="true">Upgrade's California</u><strong data-renderer-mark="true"><u data-renderer-mark="true"> </u></strong><u data-renderer-mark="true">Notice at Collection and Privacy Policy</u></em></a><em data-renderer-mark="true"> describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.</em></span></span></strong></span></em></span></h5> <p>&nbsp;</p><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; color: rgb(58, 59, 65); font-size: 10pt;"><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. </em></span></p> <p><span style="font-family: helvetica, arial, sans-serif; color: rgb(58, 59, 65); font-size: 10pt;"><em><em data-stringify-type="italic">Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement</em>. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.</em></span></p></div>