Principal AI Engineer, Chatbot Development at OKX

<p>OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.</p> <h2 class="heading-2 ace-line old-record-id-doxusd6NtLTrM8e4ysmP03OKuHd"><strong>Who We Are</strong></h2> <p>At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: <em>We Before Me</em>, <em>Do the Right Thing</em>, and <em>Get Things Done</em>. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</p> <h2 class="heading-2 ace-line old-record-id-doxusl417D129Ked7hp9WBVv9lg"><strong>About the Opportunity</strong></h2> <div data-page-id="YnvfdojQpornTcxhh7FlZ37ugze" data-lark-html-role="root" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-Foo4dvQATotKkuxbUEglUO6sg2J"> <p data-start="222" data-end="419">We are looking for a <strong data-start="243" data-end="268">Principal AI Engineer</strong> to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases.</p> <p data-start="421" data-end="658">This is a hands-on technical role focused on building&nbsp;<strong data-start="486" data-end="539">intelligent, autonomous chatbot systems</strong> operating in real-time crypto environments.&nbsp;You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.</p> </div> </div> <h2 class="heading-2 ace-line old-record-id-doxusI2RkaIWtuQsGjyJjA6hybg"><strong>What You’ll Be Doing&nbsp;</strong></h2> <div data-page-id="YnvfdojQpornTcxhh7FlZ37ugze" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-JLKOdU6cwoyIjbxLKZxlEttugxc" data-list="bullet"> <div>Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.</div> </li> <li class="ace-line ace-line old-record-id-WnzhdfL28oLSntxM2KilxZrBgCg" data-list="bullet"> <div>Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.</div> </li> <li class="ace-line ace-line old-record-id-WnzhdfL28oLSntxM2KilxZrBgCg" data-list="bullet"> <div> <div data-zone-id="0" data-line-index="0" data-line="true">Design multi-level intent routing, classifier training, and fallback strategies.</div> </div> </li> <li class="ace-line ace-line old-record-id-PKU2dkSMhoPMEuxuUiclXKKAgmg" data-list="bullet"> <div>Building dialogue quality evaluation systems.</div> </li> <li class="ace-line ace-line old-record-id-PKU2dkSMhoPMEuxuUiclXKKAgmg" data-list="bullet"> <div> <div data-zone-id="0" data-line-index="0" data-line="true">Drive automated bad-case discovery, A/B testing, and continuous iteration loops.</div> </div> </li> <li class="ace-line ace-line old-record-id-OsVCdEcFDojZNdx3CplldZWDgXe" data-list="bullet"> <div>Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.</div> </li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-doxusA9TF9jUkqvydDVZ26era1g"><strong>What We Look For In You</strong></h2> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-VoBZdvOhNomtYkxWILjl8wUVgQ1" data-list="bullet"> <div>PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least&nbsp;<strong>10 years of industry experience</strong>.</div> </li> <li class="ace-line ace-line old-record-id-Q4K1dT1Ynof7ttxDIHVln7Wjg1c" data-list="bullet">Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.</li> <li class="ace-line ace-line old-record-id-OIrUdcJaCo83dfx32OflI47Sgnc" data-list="bullet">Proven experience deploying<strong> large-scale conversational products </strong>(To Business or To Consumer) in production environments.</li> <li class="ace-line ace-line old-record-id-OIrUdcJaCo83dfx32OflI47Sgnc" data-list="bullet">Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.</li> <li class="ace-line ace-line old-record-id-OIrUdcJaCo83dfx32OflI47Sgnc" data-list="bullet">Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).</li> <li class="ace-line ace-line old-record-id-OIrUdcJaCo83dfx32OflI47Sgnc" data-list="bullet">Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.</li> </ul> <h2 class="heading-2 ace-line old-record-id-doxusvnFLHEcrU3EZSqi1qdAlRh"><strong>Nice to Haves</strong></h2> <div data-page-id="YnvfdojQpornTcxhh7FlZ37ugze" data-lark-html-role="root" data-docx-has-block-data="false"> <ul class="list-bullet1"> <li class="ace-line ace-line old-record-id-VoBZdvOhNomtYkxWILjl8wUVgQ1" data-list="bullet"> <div>Experience in top-tier AI labs or Tech industry leaders</div> </li> <li class="ace-line ace-line old-record-id-Q4K1dT1Ynof7ttxDIHVln7Wjg1c" data-list="bullet"> <div>Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage</div> </li> <li class="ace-line ace-line old-record-id-OIrUdcJaCo83dfx32OflI47Sgnc" data-list="bullet"> <div>Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed</div> </li> </ul> </div> <h2 class="heading-2 ace-line old-record-id-doxusXHTxE1ng5NXSR8cKaY4vhf"><strong>Perks &amp; Benefits </strong></h2> <ul> <li>Competitive total compensation package</li> <li>L&amp;D programs and Education subsidy for employees' growth and development</li> <li>Various team building programs and company events</li> <li>Wellness and meal allowances</li> <li>Comprehensive healthcare schemes for employees and dependants</li> <li>More that we love to tell you along the process!</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to&nbsp;</span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>