Emergency Client Service Representative (CSR) - Puget Sound Veterinary Specialty + Emergency at Lakefield Veterinary Group

<p><strong>Emergency Client Service Representative (CSR) – Veterinary ER</strong><br><strong>Puget Sound Veterinary Specialty &amp; Emergency (PSVSE)</strong></p> <p>At PSVSE, our CSR team is more than a front desk team—they are often the<span class="Apple-converted-space">&nbsp;</span><strong>first point of support</strong><span class="Apple-converted-space">&nbsp;</span>for pets and people during some of their most stressful moments. We are seeking an experienced<span class="Apple-converted-space">&nbsp;</span><strong>Emergency Client Service Representative</strong>who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about providing exceptional client care.</p> <p>Our hospital is committed to providing<span class="Apple-converted-space">&nbsp;</span>gold standard emergency and specialty veterinary care<span class="Apple-converted-space">&nbsp;</span>while fostering a culture of compassion, collaboration, accountability, and continuous learning. We believe every interaction matters and that great patient care starts with great communication and teamwork.</p> <p><strong>Position Summary</strong><br>The Emergency CSR plays a critical role in supporting the flow of our 24/7 emergency hospital. This position is responsible for managing incoming emergency calls, coordinating patient check-ins, obtaining accurate patient information, supporting medical team communication, and ensuring clients feel supported throughout their visit.</p> <p>This role is ideal for someone who can remain calm and professional during high-stress situations while creating a compassionate and welcoming experience for clients and patients alike.</p> <p><strong>What You’ll Do</strong><br>• Answer and manage incoming emergency calls with urgency, professionalism, and empathy<br>• Provide compassionate support to clients during stressful and emotional situations<br>• Obtain accurate patient histories and communicate effectively with the medical team<br>• Triage calls appropriately and prioritize incoming cases based on urgency<br>• Check in emergency patients efficiently while maintaining a positive client experience<br>• Support front desk workflow including documentation, payments, and medical record management<br>• Collaborate closely with doctors, technicians, assistants, and leadership to support patient care<br>• Maintain an organized, professional, and team-focused reception environment</p> <p><strong>What We’re Looking For</strong><br>• Minimum of<span class="Apple-converted-space">&nbsp;</span><strong>1 year of veterinary CSR or reception experience required</strong><br>• Emergency or specialty veterinary experience strongly preferred<br>• Strong multitasking, communication, and problem-solving skills<br>• Ability to remain calm, compassionate, and efficient in high-pressure situations<br>• Confidence handling emotional or sensitive client interactions<br>• Team-oriented mindset with a willingness to learn, grow, and support others</p> <p><strong>Benefits &amp; Perks</strong><br>Full-time team members are eligible for:<br>• Health, Dental, and Vision Insurance<br>• 401(k) with employer match<br>• Employee Assistance Program (EAP)<br>• Continuing Education allowance<br>• Annual scrub allowance<br>• Paid Time Off (PTO)<br>• Paid Holidays<br>• Employee pet discount<br>•<span class="Apple-converted-space">&nbsp;</span><strong>Weekday overnight and weekend shift differentials offered</strong></p> <p><strong>Why PSVSE</strong><br>At PSVSE, we believe in supporting one another, growing together, and providing exceptional care to every patient and client who walks through our doors. Our CSR team plays a vital role in creating trust, communication, and compassion from the very first interaction.</p> <p>If you are looking for a meaningful role in a collaborative emergency and specialty environment, we would love to hear from you.</p>