Senior Digital Experience Research Analyst at Veeam Software

<div class="content-intro"><div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p> </div></div><h4><strong>About the Role</strong></h4> <p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span class="TextRun SCXW244398998 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW244398998 BCX0">Veeam is looking for a Senior Digital Experience Research Analyst to shape how millions of&nbsp;</span><span class="NormalTextRun SCXW244398998 BCX0">technology</span><span class="NormalTextRun SCXW244398998 BCX0">&nbsp;</span><span class="NormalTextRun SCXW244398998 BCX0">decision-makers</span><span class="NormalTextRun SCXW244398998 BCX0">&nbsp;</span><span class="NormalTextRun SCXW244398998 BCX0">experience us</span><span class="NormalTextRun SCXW244398998 BCX0">&nbsp;online. Sitting at the intersection of research, analytics, and digital strategy, you will own the full research lifecycle, from early discovery and user interviews through experimentation, measurement, and optimization, building the evidence base behind decisions across our global web presence. This is a role&nbsp;</span><span class="NormalTextRun SCXW244398998 BCX0">about</span><span class="NormalTextRun SCXW244398998 BCX0">&nbsp;bringing data to life: turning behavioral signals, test result</span><span class="NormalTextRun SCXW244398998 BCX0">s, and user voices into narratives that move executives to act. You will work with significant autonomy, influence strategy at the executive level, and partner across marketing, corporate technology, and creative services to make sure every digital experience is built on insight rather than assumption.</span></span><span class="EOP Selected SCXW244398998 BCX0" data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:288}">&nbsp;</span></span></p> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Do</strong></h4> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teams</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Lead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviews</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Analyze behavioral data and user feedback to uncover insights, friction points, and opportunities that shape product and design decisions</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Define and evolve the web measurement strategy, monitoring user behavior and performance and reporting through dashboards and executive presentations</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Own the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to validate hypotheses and improve conversion and engagement</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Craft data stories that pair quantitative evidence with user voices, setting the bar for how insight is visualized and presented</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Build and maintain scalable research documentation and insight repositories so findings stay accessible and reusable across teams</span></li> </ul> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-TechnologiesYou’llWorkWith.1"><strong>Technologies You’ll Work With</strong></h4> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Adobe Analytics and Customer Journey Analytics</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Adobe Target for personalization and testing</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">UserTesting&nbsp;for&nbsp;qualitative research</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Microsoft Clarity&nbsp;for scroll maps, heatmaps, and session recordings</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Survey and interview tools</span></li> </ul> <p id="id-📝JobDescription&amp;JobPostGuidelines-[Technology1],[Technology2],[Technology3],[Technology4]"></p> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Bring</strong></h4> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Proven experience defining and leading research&nbsp;strategy&nbsp;and programs</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Strong&nbsp;expertise&nbsp;in qualitative and quantitative research methodologies</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Hands-on experience with Adobe Analytics and Customer Journey Analytics, and with Adobe Target for personalization and testing</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Demonstrated data storytelling ability, with examples of readouts that changed a decision</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Strong understanding of user-centered design principles and familiarity with accessibility standards</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Highly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organization</span></li> </ul> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>Bonus Skills</strong></h4> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Experience with large-scale websites or digital platforms, particularly business-to-business</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Experience with qualitative research and behavior tools such as&nbsp;UserTesting, Microsoft Clarity, and Hotjar</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Experience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reporting</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Experience building a research practice or insight repository from the ground up</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(26, 26, 26); font-size: 10pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">Comfort&nbsp;operating&nbsp;in a fast-paced, global environment with multiple competing priorities</span></li> </ul> <p><span style="font-size: 10pt; font-family: helvetica, arial, sans-serif;">#LI-TS1 #remote</span></p> <p style="margin: 0in; margin-left: .375in; font-family: 'Cambria Math'; font-size: 11.0pt;">&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong>What you'll get</strong></span></p> <ul> <li><span style="font-size: 16px;"><span data-teams="true">Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares</span></span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="a78978dc-ac89-45cb-90d8-046512111001"><span style="font-size: 16px;">Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="c1532033-276f-4e8a-a3b5-e95a41390077"><span style="font-size: 16px;">Medical, dental, and vision coverage starting on your first day</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="269bfa66-2d60-4598-8e5b-4cca247a02cd"><span style="font-size: 16px;">Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="5f78a25b-2b13-4e0c-8a27-7b2f06f8af85"><span style="font-size: 16px;">401(k) retirement plan with company matching contributions</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="72318735-b901-4780-8fd3-4c5b19dc96de"><span style="font-size: 16px;">Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="ab8637f1-df99-4bd9-ac2a-1038c17e946d"><span style="font-size: 16px;">AirVet: 24/7 virtual veterinary care at no cost</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="acc447d4-7091-44ec-85c6-7041bf41a6c9"><span style="font-size: 16px;">Legal services, identity protection, and supplemental health insurance options</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="f1cae164-1753-4613-9116-6f6cbaa77f39"><span style="font-size: 16px;">Tax-advantaged spending accounts for healthcare, dependent care, and commuting</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="2b56323b-b405-4551-b6ce-3aaf737adb5a"><span style="font-size: 16px;">Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning</span></li> </ul> <p><span style="font-size: 16px;"><strong>Compensation Transparency</strong></span></p> <p><span style="font-size: 16px;">Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.</span></p> <p><span style="font-size: 16px;">In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.</span></p> <div><span style="font-size: 16px;"><strong>U.S. Geographic Zones &amp; Compensation Ranges (TTC / OTE)</strong></span></div></div><div class="title">Zone 1: San Francisco Bay Area, New York City Boroughs</div><div class="pay-range"><span>$154,560</span><span class="divider">&mdash;</span><span>$257,520 USD</span></div></div><div class="pay-input"><div class="title">Zone 2: Washington, California (excluding San Francisco Bay Area)</div><div class="pay-range"><span>$141,680</span><span class="divider">&mdash;</span><span>$236,060 USD</span></div></div><div class="pay-input"><div class="title">Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona</div><div class="pay-range"><span>$128,800</span><span class="divider">&mdash;</span><span>$214,600 USD</span></div></div><div class="pay-input"><div class="title">Zone 4: All other US locations</div><div class="pay-range"><span>$112,056</span><span class="divider">&mdash;</span><span>$186,702 USD</span></div></div></div><div class="content-conclusion"><div data-pm-slice="1 1 [&quot;ul&quot;,null,&quot;li&quot;,{&quot;style&quot;:null,&quot;checked&quot;:null,&quot;value&quot;:null,&quot;displayValue&quot;:null,&quot;backgroundColor&quot;:null,&quot;color&quot;:null,&quot;listStyleType&quot;:null}]" data-en-clipboard="true"> <p data-local-id="56095010243a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</p> <p>Personal data collected during the recruitment process will be processed in accordance with our <a href="https://www.veeam.com/legal/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.&nbsp;</p> <p>By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.</p> </div> <p><a id="app"></a></p></div>