Content Enablement Manager at GoCardless

<div class="content-intro"><h3><strong>About us</strong></h3> <p>At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.&nbsp;&nbsp;</p> <p>GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and New York.</p> <p>And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, <strong>we encourage you to apply!</strong></p></div><p><strong>The role</strong></p> <p>At GoCardless, we’re on a mission to revolutionise how businesses get paid. As we scale, equipping our commercial teams with the right knowledge, tools, and content at the right time is critical to our success.</p> <p>The&nbsp;<strong>Revenue Enablement Manager – Readiness &amp; Content</strong>, ensures commercial teams have the right assets and plays at the right moment. You own how enablement content is created, governed, distributed and optimised to support faster execution and higher quality deals, globally.&nbsp;</p> <p>You work closely with the Global Enablement Lead, Product Marketing, Sales and Customer Success to ensure the enablement strategy is activated through governed, usable and revenue impacting content.</p> <p>You’ll bring a mix of frontline commercial experience, strong content sensibility, and operational rigour to drive tangible business outcomes.</p> <p><strong>What excites you&nbsp;</strong></p> <ul> <li><strong>Content Strategy &amp; Creation</strong> <ul> <li>Develop and maintain a library of high-impact enablement content (pitch decks, one-pagers, playbooks, talk tracks, objection handlers).</li> <li>Partner with Product Marketing, Sales, and Customer ops teams to ensure messaging is consistent, relevant, and aligned to buyer needs.</li> <li>Translate complex product/solution capabilities into digestible, value-led collateral for internal and external use.</li> </ul> </li> <li><strong>Readiness &amp; Best Practice Enablement</strong> <ul> <li>Own the “last mile” of readiness: ensuring commercial teams know what to use, when to use it, and how to use it to influence pipeline.</li> <li>Run content-specific enablement sessions and office hours to drive adoption and front line readiness.</li> <li>Support customer enablement by collaborating with CSMs and CS Ops to create assets that drive onboarding, expansion, and retention.</li> <li>Reinforce learning and coaching programmes through practical assets and templates</li> </ul> </li> <li><strong>Content Governance &amp; Operations</strong> <ul> <li>Own and optimise our content management system to ensure content is easy to find, up to date, and used effectively.</li> <li>Establish a process for content lifecycle management, working with stakeholders to audit and sunset outdated assets.</li> <li>Track content performance and usage to continuously improve effectiveness and inform new asset creation.</li> <li>Feed real execution needs back into enablement and GTM planning</li> </ul> </li> <li><strong>Cross-Functional Collaboration</strong> <ul> <li>Act as a tactical bridge between Enablement and all commercial functions eg. Sales, Product, Legal, Pricing etc to ensure consistency and clarity.</li> <li>Influence go-to-market motions by aligning enablement content to product launches, campaign initiatives, and market shifts with clear, ready to use materials</li> </ul> </li> </ul> <p><strong>What excites us&nbsp;&nbsp;</strong></p> <p><strong>Experience</strong></p> <ul> <li><strong>Essential:</strong> 3+ years in a revenue enablement, content marketing, or revenue operations role – ideally with experience managing a content system and/or proficient in owning systems.</li> <li><strong>Essential:</strong> Track record of creating and driving adoption of impactful enablement materials that move the needle on commercial outcomes.</li> <li><strong>Bonus:</strong> 2+ years in a commercial role (AE, CSM/AM, SDR, Partnerships, Marketing) with a proven understanding of the B2B sales lifecycle, preferably in SaaS or FinTech</li> </ul> <p><strong>Skills &amp; Attributes</strong></p> <ul> <li><strong>Commercial Acumen:</strong> Deep understanding of sales and customer success motions – you can spot what’s missing in a deck or playbook because you’ve been there.</li> <li><strong>Content Fluency:</strong> Exceptional writing and content development skills; able to simplify complexity into powerful narratives and assets.</li> <li><strong>Operational Rigor: </strong>Skilled at managing processes, systems, and workflows to keep enablement materials accurate, accessible, and impactful.</li> <li><strong>Collaboration &amp; Influence:</strong> Comfortable working cross-functionally with senior stakeholders to align on messaging, needs, and outcomes.</li> <li><strong>Analytical Mindset:</strong> Able to track content performance and make data-driven decisions about what to scale, fix, or retire.</li> <li><strong>Bias to Action: </strong>You’re a self-starter who thrives in ambiguity and takes ownership to make things better without waiting to be asked.</li> </ul> <p>The above is a guideline and we welcome applications from all backgrounds and experiences. If you feel like you have what it takes to do this role, please apply!&nbsp;</p> <p><strong>Bonus Points</strong></p> <ul> <li>Experience working with enablement platforms (i.e Showpad, BigTinCan, Gong).</li> <li>Familiarity with SFDC, Revenue Intelligence, Buyer Enablement and/or content analytics tools.</li> <li>Background in B2B fintech, payments, or high-growth SaaS environments.</li> </ul> <p><strong>Base salary range:</strong> £32,800 - £49,200</p> <p>Base salary ranges are based on role, job level, location, and market data.&nbsp; Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£32,800 - £41,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.</p><div class="content-conclusion"><h3><strong>(some of) The good stuff</strong></h3> <ul> <li><strong>Wellbeing </strong>- stay healthy with dedicated support and medical coverWork away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period</li> <li><strong>Adaptive Working</strong> - allows you to work flexibly, around your lifestyle</li> <li><strong>Equity</strong> - all permanently employed GCs get equity to help you make a valuable contribution</li> <li><strong>Parental leave</strong> - to suit everyone embarking on life's great adventureLearning Budget - lead your own development with an annual learning budget</li> <li><strong>Time off</strong> - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)</li> </ul> <h3><strong>Life at GoCardless&nbsp;&nbsp;</strong></h3> <p>We're an organisation defined by our&nbsp;<a href="https://gocardless.com/g/values-operating-principles/">values</a>; We <em>start with why </em>before we begin any project, to ensure it’s aligned with our mission. We<em> act with integrity</em>, always. We <em>care deeply</em> about what we do and we know it's essential that we <em>be humble </em>whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.&nbsp;</p> <h3><strong>Diversity &amp; Inclusion</strong></h3> <p>We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences &amp; backgrounds.</p> <p>We’ve got a long way to go, but here’s how we’re doing as of June 2022;</p> <p><strong>Female Employees</strong> - 46%</p> <p><strong>Ethnic background </strong>- 32%</p> <p><strong>Identify as LGBTQIA</strong> - 10%</p> <p><strong>Neurodivergent</strong> - 9%</p> <p>We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.</p> <p>If you want to learn more, you can read about our Employee Resource Groups and objectives&nbsp;<a href="https://gocardless.com/about/careers/">here</a> as well as our latest <a href="https://gocardless.com/assets/40w0m41bmydz/3hqJy4SUqZqW3BmBHlESUe/d1c7932b97b8a8ebcd0fb07418432fe9/GoCardless_Diversity___Inclusion_Report_2022.pdf">D&amp;I Report</a>&nbsp;</p> <h3><strong>Sustainability&nbsp;</strong></h3> <p>We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the&nbsp;<a href="https://techzero.technation.io/">Tech Zero coalition</a>, a group of businesses committed to taking climate action as part of the UNFCCC <a href="https://unfccc.int/climate-action/race-to-zero-campaign">Race to Zero</a>. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability <a href="https://gocardless.com/sustainability/">action plan</a> here.&nbsp;</p> <p>Find out more about Life at GoCardless via <a href="http://twitter.com/GoCardlessEng">Twitter</a>, <a href="http://instagram.com/lifeatgocardless">Instagram</a> and <a href="http://linkedin.com/company/gocardless">LinkedIn</a>.&nbsp;</p></div>