Safety Operations Manager at Via

<p>Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.</p> <p>Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the <strong>Safety Operations Manager,</strong> you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.</li> <li>Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.</li> <li>Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.</li> <li>Lead root cause analyses for accidents and incidents and develop corrective action plans.</li> <li>Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance.</li> <li>Provide hands-on instruction in:</li> <ul> <li>Wheelchair Securement &amp; Passenger Sensitivity</li> <li>Defensive Driving</li> <li>De-escalation &amp; Customer Interaction</li> <li>CPR/First Aid &amp; Emergency Procedures</li> </ul> <li>Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions.</li> <li>Maintain training documentation, certifications, and compliance records.</li> <li>Conduct regular ride along’s to observe service quality, reinforce training, and coach drivers in real-world conditions.</li> <li>Serve as a visible leader across markets - fostering a culture of safety, accountability, and support.</li> <li>Partner with operations, safety, and compliance teams to align local practices with company-wide goals.</li> <li>Assist in driver scheduling for trainings and ensure operational readiness.</li> <li>Support reporting and communication between field teams and central operations</li> </ul> <p><strong>Who You Are:</strong></p> <ul> <li>Commercial Driver’s License (CDL) with passenger endorsement required.</li> <li>3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings.</li> <li>Proven ability to coach, motivate, and manage performance among diverse driver teams.</li> <li>Strong understanding of safety protocols, ADA requirements, and DOT regulations.</li> <li>Excellent communication and interpersonal skills; able to train and inspire adult learners.</li> <li>Comfort balancing field work with administrative and compliance tasks.</li> <li>Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)</li> </ul> <p><strong>Certifications &amp; Professional Development:</strong></p> <p>We will support continued professional development and certification renewal, including:</p> <ul> <li>PASS (Passenger Assistance Safety and Sensitivity)</li> <li>LLLC Defensive Driving</li> <li>CPR/First Aid</li> <li>De-escalation Training</li> <li>Other state- or service-specific certifications as needed.</li> </ul> <p><strong>Compensation and Benefits:</strong></p> <ul> <li>Salary Range: $75,000 - $85,000 / year</li> <li>Final salary will be determined based on experience, knowledge, and skills.</li> <li>Comprehensive benefits package, including medical coverage, paid time off, and 401(k) matching.</li> <li>Opportunities for certification, advancement, and leadership development.</li> </ul> <p>Ready to join the ride?</p> <p><em>Via is an equal opportunity employer.</em></p> <p>&nbsp;</p>