Credit Controller (12m Fixed Term Contract) at Navan

<p>This is a project-based role perfect for someone who wants to build something from the ground up.</p> <p>Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work.</p> <p>You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you.</p> <p><strong>What You'll Do</strong></p> <p><em>In Your First 6 Months:</em></p> <ul> <li>Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes</li> <li>Establish robust tracking mechanisms for hotel commissions and partner arrangements</li> <li>Build feedback loops between finance, partnerships, and operations teams</li> <li>Deliver quick wins that demonstrate process improvements and revenue recovery</li> </ul> <p><strong>Core Responsibilities:</strong></p> <ul> <li>Collections &amp; Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries</li> <li>Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes</li> <li>Contract Management: Review hotel contracts and validate commissions raised vs. received</li> <li>Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries</li> <li>Data &amp; Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)</li> </ul> <p>&nbsp;</p> <p><strong>What You Bring</strong></p> <p><em>Must-Haves:</em></p> <ul> <li>3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment</li> <li>Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working</li> <li>Strong Excel skills - v-lookups, pivot tables, data manipulation</li> <li>Independent operator - comfortable with ambiguity and building structure where none exists</li> <li>Excellent communication - you build rapport easily and can influence across geographies and seniority levels</li> <li>Documentation skills - you naturally create clear process guides and handover materials</li> <li>International experience - you've worked across time zones and cultures</li> </ul> <p><em>Nice-to-Haves:</em></p> <ul> <li>SQL skills</li> <li>Experience with BI tools (Thoughtspot, Tableau, Power BI)</li> <li>Knowledge of travel/hospitality industry or hotel commission structures</li> <li>Familiarity with Onyx or similar travel platforms</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p>&nbsp;</p> <p>Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.&nbsp;</p> <p><strong>Human oversight:</strong>&nbsp;<span style="color: #000000; font-family: Arial, sans-serif;">Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.&nbsp;</span></p> <ul> <li> <p><strong>Your rights: </strong>If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email <a href="https://my.metaview.app/applications/opt-out?organization=15dd7e883f">here</a>. Your decision to do so will not affect how your candidacy is evaluated.&nbsp;</p> </li> </ul> <p>Please refer to our<a href="https://navan.com/candidate-privacy-notice"> Candidate Privacy Notice</a> for more information about our processing of personal data, and your rights.</p></div>