Lead Site Reliability Engineer at Zeta Global

<p style="text-align: center;"><span style="font-family: 'times new roman', times, serif;"><strong>Lead Site Reliability Engineer</strong></span></p> <p><span style="font-family: 'times new roman', times, serif;"><strong>Key Responsibilities:</strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif;"> <p>Implement and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to drive reliability efforts.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Develop systems that are resilient to failures and ensure 99.9%+ uptime for critical services.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Lead incident response and post-incident reviews (blameless postmortems), ensuring robust root cause analysis and continuous improvement of systems.&nbsp;</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Automate incident detection and response using automated runbooks or predefined workflows.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Write software as needed to support reliability or efficiency needs.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Design and implement full observability across systems using modern tools like Open Telemetry for tracing, metrics, and logging.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Use capacity planning, forecasting, and performance testing to ensure that the systems scale effectively as the user base and load grow.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Collaborate with development and operations teams on building reliable, scalable, and high-performance services.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Ensure best practices are followed across infrastructure design, deployment, and maintenance using tools like AWS, Kubernetes, EKS, Fargate, etc.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Champion Infrastructure as Code (IaC) to provision, manage, and scale infrastructure using tools like Terraform, Pulumi, or similar.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Get involved in chaos engineering initiatives.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Participate on our on-call rotation.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Drive advanced alerting and anomaly detection applied to metrics</p> </li> </ul> <p><span style="font-family: 'times new roman', times, serif;"><strong>Key Requirements:</strong></span></p> <p><span style="font-family: 'times new roman', times, serif;"><strong>Experience &amp; Qualifications:</strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif;"> <p>3-5 years of experience as an SRE, working in cloud-based environments and on-prem environments.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Deep understanding of Linux systems, networking, and systems administration.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Experience with cloud platforms like AWS, with a strong understanding of Kubernetes and container orchestration tools.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Hands-on experience with observability tools such as Honeycomb, Grafana, Prometheus, Thanos, ELK (Elastic Stack), or Loki.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Strong skills in at least one programming language (Python, Go) to write production level code.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Strong skills in shell scripting using bash or similar. • Experience with OpenTelemetry or other distributed tracing systems, including tracing, metrics, and logs integration.</p> </li> <li style="font-family: 'times new roman', times, serif;"> <p>Experience with Chaos Engineering methodologies and tools (Chaos Mesh, chaos monkey, AWS Fault Injection Simulator, etc.</p> </li> </ul> <p>&nbsp;</p> <p><span style="font-family: 'times new roman', times, serif;"><strong>Skills &amp; Knowledge:</strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Reliability-focused mindset with the ability to balance fast product iterations and system stability.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Solid understanding of SLOs, SLIs, and error budgets.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Hands-on knowledge of CI/CD pipelines and infrastructure automation.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Proven expertise in incident management, postmortems, and root cause analysis.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Knowledge of modern deployment strategies (e.g., blue-green deployments, canary releases) and resiliency patterns (circuit breakers, retry mechanisms, etc).</span></p> </li> </ul> <p>&nbsp;</p> <p><span style="font-family: 'times new roman', times, serif;"><strong>Preferred Qualifications:</strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Experience with distributed systems.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Experience with statistical analysis applied to metrics.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Familiarity with high-performance, low-latency systems.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Strong problem solving skills.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Experience as on-call engineer.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Experience writing production level code.</span></p> </li> <li style="font-family: 'times new roman', times, serif;"> <p><span style="font-family: 'times new roman', times, serif;">Hands-on experience running Chaos Engineering drills and initiatives.</span></p> </li> </ul> <p>&nbsp;</p> <p><span style="font-family: 'times new roman', times, serif;"><strong>Company Summary </strong></span></p> <p>&nbsp;</p> <p><span style="font-family: 'times new roman', times, serif;">Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.</span></p> <p><span style="font-family: 'times new roman', times, serif;">Zeta Global is a leading AI-powered marketing technology company that enables enterprise brands to acquire, grow, and retain customers through intelligent, data-driven engagement. At the center of its innovation is the Zeta Marketing Platform (ZMP), which unifies customer data, identity, and advanced analytics to transform billions of data signals into actionable marketing intelligence and measurable business outcomes.</span></p> <p><span style="font-family: 'times new roman', times, serif;">Publicly traded on the New York Stock Exchange (NYSE: ZETA), Zeta is redefining modern marketing with Athena by Zeta™, a superintelligent, conversational agent embedded in ZMP that personalizes the marketer’s workspace, surfaces platform generated insights through natural dialogue and recommends next-best actions to help brands accelerate and optimize their marketing outcomes.</span></p>