Partner Operations Specialist – Ad Ecosystem at Baidu

<div data-morpho-type="card" data-morpho-id="docyg-3aa74b51-ae13-11f1-8e10-79833225a07c" data-morpho-card-create-by="2"> <div data-morpho-type="card-item"> <h3 class="mp-heading" data-morpho-type="heading" data-uuid="c84ff7f1-ab0b-11f1-a857-1175e30f9be5" data-indent="0" data-slate-node="element" data-morpho-block-id="docyg-c852b710-ab0b-11f1-a857-1175e30f9be5"><strong><span data-morpho-text="Partner%20Operations%20Specialist%20%E2%80%93%20Ad%20Ecosystem"><strong class="mp-text-decorate-bold">Partner Operations Specialist – Ad Ecosystem</strong></span></strong></h3> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c84ff7f2-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><strong><span data-morpho-text="Location%3A"><strong class="mp-text-decorate-bold">Location:</strong></span></strong><span data-morpho-text="%20Toronto%2C%20ON%20%2F%20Mountain%20View%2C%20CA%20(Hybrid)"> Toronto, ON, Canada / Mountain View, CA, US (Hybrid)</span> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c84ff7f2-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><span data-morpho-text="%20Toronto%2C%20ON%20%2F%20Mountain%20View%2C%20CA%20(Hybrid)">Job Type: Contractor, Full Time, Monday - Friday</span></div> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c9d908f0-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <h4 class="mp-heading" data-morpho-type="heading" data-uuid="c8504612-ab0b-11f1-a857-1175e30f9be5" data-indent="0" data-slate-node="element" data-morpho-block-id="docyg-c8504611-ab0b-11f1-a857-1175e30f9be5"><strong><span data-morpho-text="Position%20Overview"><strong class="mp-text-decorate-bold">Position Overview</strong></span></strong></h4> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c8504613-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><span data-morpho-text="MediaGo%20is%20seeking%20a%20motivated%2C%20detail-oriented%20">MediaGo is seeking a motivated, detail-oriented </span><strong><span data-morpho-text="Partner%20Operations%20Specialist"><strong class="mp-text-decorate-bold">Partner Operations Specialist</strong></span></strong><span data-morpho-text="%20to%20join%20our%20global%20operations%20team.%20In%20this%20role%2C%20you%20will%20serve%20as%20a%20key%20operational%20bridge%20between%20our%20global%20business%20teams%20and%20third-party%20technology%20%26%20ecosystem%20verification%20partners%2C%20ensuring%20the%20long-term%20health%2C%20compliance%2C%20and%20operational%20excellence%20of%20our%20programmatic%20advertising%20platform."> to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology &amp; ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform.</span> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c8506d20-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><span data-morpho-text="This%20role%20combines%20">This role combines </span><strong><span data-morpho-text="partner%20communication%2C%20case%20management%2C%20and%20cross-functional%20coordination"><strong class="mp-text-decorate-bold">partner communication, case management, and cross-functional coordination</strong></span></strong><span data-morpho-text=".%20You%20will%20be%20responsible%20for%20managing%20day-to-day%20partner%20communications%2C%20handling%20ad%20quality%20and%20compliance%20appeals%2C%20establishing%20standardized%20escalation%20trackers%2C%20and%20gathering%20market%20intelligence%20to%20support%20sustainable%20business%20growth%20across%20North%20America%20and%20global%20markets.">. You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets.</span> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-d3016530-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <h4 class="mp-heading" data-morpho-type="heading" data-uuid="c8509433-ab0b-11f1-a857-1175e30f9be5" data-indent="0" data-slate-node="element" data-morpho-block-id="docyg-c8509432-ab0b-11f1-a857-1175e30f9be5"><strong><span data-morpho-text="Key%20Responsibilities"><strong class="mp-text-decorate-bold">Key Responsibilities</strong></span></strong></h4> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c850bb40-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><strong><span data-morpho-text="1.%20Partner%20Relationship%20%26%20Account%20Operations"><strong class="mp-text-decorate-bold">1. Partner Relationship &amp; Account Operations</strong></span></strong> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <ul class="mp-unordered-list" data-morpho-type="unordered-list-item" data-slate-node="element"> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Serve%20as%20the%20day-to-day%20operational%20point%20of%20contact%20for%20key%20ecosystem%20technology%2C%20compliance%2C%20and%20measurement%20partners.">Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners.</span></div> </div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Organize%20and%20lead%20regular%20operational%20check-ins%20(weekly%2Fbi-weekly%20cadence)%20to%20review%20open%20cases%2C%20platform%20updates%2C%20and%20service%20SLAs.">Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs.</span></div> </div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Foster%20collaborative%2C%20trusted%20working%20relationships%20with%20external%20partner%20teams%20across%20North%20America.">Foster collaborative, trusted working relationships with external partner teams across North America.</span></div> </div> </li> </ul> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c850e252-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><strong><span data-morpho-text="2.%20Case%20%26%20Appeal%20Management%20(Ad%20Quality%20%26%20Policy)"><strong class="mp-text-decorate-bold">2. Case &amp; Appeal Management (Ad Quality &amp; Policy)</strong></span></strong> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <ul class="mp-unordered-list" data-morpho-type="unordered-list-item" data-slate-node="element"> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Own%20the%20end-to-end%20management%20of%20ad%20compliance%20appeals%2C%20domain%20whitelisting%2C%20and%20creative%20scan%20troubleshooting%20across%20top%20supply%20and%20publisher%20channels.">Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels.</span></div> </div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Coordinate%20urgent%20(P0%2FP1)%20case%20escalations%2C%20investigate%20root%20causes%20with%20internal%20stakeholders%2C%20and%20submit%20well-documented%20appeals%20to%20external%20review%20teams.">Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams.</span></div> </div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Drive%20cases%20to%20resolution%20to%20ensure%20minimal%20disruption%20to%20live%20traffic%20and%20partner%20monetization.">Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization.</span></div> </div> </li> </ul> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c8513071-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><strong><span data-morpho-text="3.%20Cross-Functional%20Coordination"><strong class="mp-text-decorate-bold">3. Cross-Functional Coordination</strong></span></strong> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <ul class="mp-unordered-list" data-morpho-type="unordered-list-item" data-slate-node="element"> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Act%20as%20the%20communication%20liaison%20between%20external%20partners%20and%20internal%20teams%2C%20including%20Client%20Management%2C%20Business%20Development%2C%20Ad%20Operations%2C%20and%20Product%2FEngineering.">Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering.</span></div> </div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Translate%20operational%20feedback%20and%20policy%20guidelines%20into%20clear%2C%20actionable%20recommendations%20for%20internal%20account%20managers%20and%20technical%20teams.">Translate operational feedback and policy guidelines into clear, actionable recommendations for internal account managers and technical teams.</span></div> </div> </li> </ul> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-c8517e90-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"><strong><span data-morpho-text="4.%20Tracking%20%26%20Ecosystem%20Intelligence"><strong class="mp-text-decorate-bold">4. Tracking &amp; Ecosystem Intelligence</strong></span></strong> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <ul class="mp-unordered-list" data-morpho-type="unordered-list-item" data-slate-node="element"> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Build%20and%20maintain%20a%20centralized%20">Build and maintain a centralized </span><strong><span data-morpho-text="Case%20%26%20Escalation%20Tracker"><strong class="mp-text-decorate-bold">Case &amp; Escalation Tracker</strong></span></strong><span data-morpho-text="%20to%20log%20issue%20types%2C%20partner%20responses%2C%20resolution%20times%2C%20and%20recurring%20root%20causes."> to log issue types, partner responses, resolution times, and recurring root causes.</span></div> </div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Stay%20up-to-date%20on%20emerging%20industry%20standards%2C%20platform%20policy%20updates%2C%20and%20brand%20safety%20benchmarks%2C%20sharing%20relevant%20insights%20with%20the%20broader%20team.">Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team.</span></div> </div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"> <div><span data-morpho-text="Proactively%20explore%20and%20build%20early%20communication%20channels%20with%20broader%20industry%20service%20providers%20to%20prepare%20for%20future%20business%20needs.">Proactively explore and build early communication channels with broader industry service providers to prepare for future business needs.</span></div> </div> </li> </ul> <div class="mp-paragraph-wrapper hxj" data-morpho-type="paragraph" data-slate-node="element" data-morpho-block-id="docyg-d9325360-ab0b-11f1-a857-1175e30f9be5" data-morpho-padding="0"> <div class="mp-paragraph-block-selection ">&nbsp;</div> </div> <h4 class="mp-heading" data-morpho-type="heading" data-uuid="c851ccb2-ab0b-11f1-a857-1175e30f9be5" data-indent="0" data-slate-node="element" data-morpho-block-id="docyg-c851ccb1-ab0b-11f1-a857-1175e30f9be5"><strong><span data-morpho-text="Qualifications%20%26%20Requirements"><strong class="mp-text-decorate-bold">Qualifications &amp; Requirements</strong></span></strong></h4> <ul class="mp-unordered-list" data-morpho-type="unordered-list-item" data-slate-node="element"> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"><strong>Experience</strong>: 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles (AdTech, digital media, or SaaS experience preferred).</div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"><strong>Technical Troubleshooting (Preferred):</strong> Familiarity with <strong>ad-serving protocols, packet capture analysis, JavaScript/malicious redirect troubleshooting, and basic SQL</strong> for investigating technical issues.</div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"><strong>Communication Skills</strong>: Excellent verbal and written English communication skills; comfortable presenting issues clearly and professionally to external partner representatives.<br>Language Proficiency: Bilingual fluency in English and Mandarin Chinese (written &amp; spoken) is strongly preferred to facilitate smooth cross-border collaboration between North American partners and global engineering/operations teams.</div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"><strong>Core Competencies</strong>:<br>High attention to detail with strong organizational and follow-through capabilities.<br>Proactive problem-solver with patience and persistence in managing multi-step case appeals.<br>Ability to thrive in a fast-paced, cross-timezone work environment.</div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"><strong>Technical Aptitude</strong>: Foundational familiarity with digital advertising concepts (DSP, SSP, programmatic buying, ad serving) is a plus, though deep technical engineering expertise is not required.</div> </li> <li class="mp-list-item" data-morpho-list-depth="0"> <div class="mp-list-item-child"><strong>Education</strong>: Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience.</div> </li> </ul> </div> </div> <div data-morpho-drag-copy="true">&nbsp;</div> <p>Hourly Pay Rate Range: $25-$35/h</p>