Salesforce Administrator at AvePoint

<p></p> <h3 data-section-id="1cg918x" data-start="135" data-end="156"><span><strong data-start="139" data-end="156">Role Overview</strong></span></h3> <p data-start="158" data-end="511">The Salesforce Administrator is responsible for the end-to-end administration, maintenance, and optimization of the <span class="hover:entity-accent entity-underline inline cursor-pointer align-baseline"><span class="whitespace-normal">Salesforce</span></span> platform. This role ensures system stability, supports business users, assesses technical feasibility for enhancement requests, and drives continuous improvement in CRM processes and data management.</p> <hr data-start="513" data-end="516"> <h3 data-section-id="165gfiz" data-start="518" data-end="546"><span><strong data-start="522" data-end="546">Key Responsibilities</strong></span></h3> <p data-start="548" data-end="590"><strong data-start="548" data-end="588">Platform Administration &amp; Operations</strong></p> <ul data-start="591" data-end="1039"> <li data-section-id="17e3c2a" data-start="591" data-end="672">Ensure system availability, performance, and data integrity within Salesforce</li> <li data-section-id="1v0emet" data-start="673" data-end="744">Manage users, roles, profiles, permission sets, and access controls</li> <li data-section-id="1oume1i" data-start="745" data-end="836">Perform routine system maintenance, including data quality checks, backups, and updates</li> <li data-section-id="m2sby7" data-start="837" data-end="937">Monitor and troubleshoot system issues, including integrations, workflows, and automation errors</li> <li data-section-id="h1o9fw" data-start="938" data-end="1039">Coordinate with internal teams and vendors for system enhancements, patches, and issue resolution</li> </ul> <p data-start="1041" data-end="1072"><strong data-start="1041" data-end="1070">User Support &amp; Enablement</strong></p> <ul data-start="1073" data-end="1423"> <li data-section-id="azs5za" data-start="1073" data-end="1165">Act as the subject matter expert (SME) for Salesforce functionalities and best practices</li> <li data-section-id="1kxnmav" data-start="1166" data-end="1263">Provide day-to-day support to business users, including issue resolution and request handling</li> <li data-section-id="ehu53x" data-start="1264" data-end="1346">Conduct user training and onboarding sessions on Salesforce usage and features</li> <li data-section-id="dzc9a7" data-start="1347" data-end="1423">Translate business requirements into system configurations and solutions</li> </ul> <p data-start="1425" data-end="1460"><strong data-start="1425" data-end="1458">Configuration &amp; Customization</strong></p> <ul data-start="1461" data-end="1716"> <li data-section-id="1udh9yn" data-start="1461" data-end="1557">Configure and maintain objects, fields, validation rules, workflows, flows, and page layouts</li> <li data-section-id="1dm0y36" data-start="1558" data-end="1633">Support process automation using tools such as Flow and Process Builder</li> <li data-section-id="qziwim" data-start="1634" data-end="1716">Manage reports and dashboards to support business insights and decision-making</li> </ul> <p data-start="1718" data-end="1766"><strong data-start="1718" data-end="1764">Feasibility Assessment &amp; Solution Advisory</strong></p> <ul data-start="1767" data-end="2030"> <li data-section-id="1jduy2d" data-start="1767" data-end="1842">Assess enhancement requests for technical feasibility within Salesforce</li> <li data-section-id="idhx2q" data-start="1843" data-end="1935">Provide solution recommendations, effort estimation, and highlight potential constraints</li> <li data-section-id="1leimoi" data-start="1936" data-end="2030">Collaborate with developers or architects for more complex customizations and integrations</li> </ul> <p data-start="2032" data-end="2066"><strong data-start="2032" data-end="2064">Data Management &amp; Governance</strong></p> <ul data-start="2067" data-end="2272"> <li data-section-id="gdxf2v" data-start="2067" data-end="2129">Maintain data quality, consistency, and security standards</li> <li data-section-id="146xtee" data-start="2130" data-end="2197">Support data migration, cleansing, and deduplication activities</li> <li data-section-id="1nwrje9" data-start="2198" data-end="2272">Ensure compliance with internal policies and data governance practices</li> </ul> <p data-start="2274" data-end="2318"><strong data-start="2274" data-end="2316">Documentation &amp; Continuous Improvement</strong></p> <ul data-start="2319" data-end="2562"> <li data-section-id="l954jz" data-start="2319" data-end="2394">Maintain documentation of system configurations, processes, and changes</li> <li data-section-id="lv418" data-start="2395" data-end="2478">Identify opportunities to improve system efficiency and reduce manual processes</li> <li data-section-id="o325vs" data-start="2479" data-end="2562">Stay updated on Salesforce releases and recommend new features where applicable</li> </ul> <hr data-start="2564" data-end="2567"> <h3 data-section-id="1k8xv05" data-start="2569" data-end="2605"><span><strong data-start="2573" data-end="2605">Required Skills &amp; Experience</strong></span></h3> <ul data-start="2607" data-end="3048"> <li data-section-id="17eu8pn" data-start="2607" data-end="2658">Proven experience as a Salesforce Administrator</li> <li data-section-id="1f15y2l" data-start="2659" data-end="2763">Strong understanding of Salesforce configuration (objects, fields, workflows, flows, security model)</li> <li data-section-id="x8qg1n" data-start="2764" data-end="2832">Experience in user management, reporting, and dashboard creation</li> <li data-section-id="938xi6" data-start="2833" data-end="2897">Knowledge of integrations and data management best practices</li> <li data-section-id="17supje" data-start="2898" data-end="2951">Strong troubleshooting and problem-solving skills</li> <li data-section-id="n34bj7" data-start="2952" data-end="3048">Good stakeholder communication and ability to translate business needs into system solutions</li> </ul> <hr data-start="3050" data-end="3053"> <h3 data-section-id="18wmryi" data-start="3055" data-end="3083"><span><strong data-start="3059" data-end="3083">Desirable Attributes</strong></span></h3> <ul data-start="3085" data-end="3311"> <li data-section-id="b4adlm" data-start="3085" data-end="3139">Salesforce Administrator certification (preferred)</li> <li data-section-id="1vitoci" data-start="3140" data-end="3188">Experience working in cross-functional teams</li> <li data-section-id="f9uzfs" data-start="3189" data-end="3246">Proactive mindset with a focus on process improvement</li> <li data-section-id="w4rzyl" data-start="3247" data-end="3311">Ability to work independently and manage multiple priorities</li> </ul> <p></p><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our <a id="menur12n" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://www.avepoint.com/company/privacy-notice" target="_blank">Privacy Notice</a>.</span></span></p></div>